Process Excellence
Implementing CI/PI for your shared services and outsourcing needs? Look no further. We have authoritative news, podcasts, reports and features on CI/PI to help your business process and your understanding of the wider shared services and outsourcing industry.
Internal Audit: A Guardian for Continuous Improvement
April 17 by Stephanie Dentino
Explore how internal audit can drive continuous improvement by enabling learning, embedding risk thinking, validating results, and strengthening culture.
Sustaining Awareness During Growth
April 16 by Edesio Santana
How success can weaken governance, create blind spots in organizations and personal lives, and why vigilance matters most during growth.
The New R2R Mandate: Balancing AI Innovation with Risk, Control, and Trust
April 14 by Amisha Kapoor
How AI is reshaping Record-to-Report—and why finance leaders must balance speed, innovation, and control to protect trust and financial integrity.
The Wolf Pack Way: Governing Process Excellence with Precision and Purpose
April 09 by Nishchinth Dewar
Process Excellence needs governance to thrive. Learn how leadership, structure, and discipline (like a wolf pack) create scalable, resilient operations.
The Control Tower: Making the Uncomfortable Dots Visible
April 09 by Mauro Portela
Why control towers, process mining, and AI are essential to close the gap between process design and reality.
Data‑Centric Security: How to Rebuild Enterprise Data Protection for Modern Organizations
April 01 by Alex Vakulov
Discover how data‑centric security helps modern enterprises classify, govern, and protect sensitive information wherever it moves.
Standards and Guardrails in Governance
March 31 by Edesio Santana
Why standards and governance guardrails matter: how consistent rules prevent drift, ensure fairness across global teams, and keep transformation on track.
Why Agentic AI Projects Fail to Scale: Moving Beyond Pilot Mode
March 31 by Beth Brown
Discover why agentic AI pilots stall and what it really takes to scale, data, orchestration, outcome‑driven metrics, and workforce readiness.
From Six Sigma to Speed to Value: Rethinking Transformation in Shared Services
March 24 by Wojciech Tatys
Why shared services must move beyond Six Sigma to speed to value, delivering fast impact, embracing AI, and accepting “good enough”.
Inside the Agentic AI Bootcamp: What GBS Leaders Need to Know
March 17 by Beth Brown
Key takeaways from the Agentic AI Bootcamp at SSOW Orlando, exploring data readiness, trust, governance, and scaling AI in shared services.
Avoiding the 70% Failure Rate: Strategies for Successful Finance Transformation
March 12 by Joe Sagrilla
Why 70% of finance transformations fail; and how leaders can succeed by balancing performance, people, and value capture in a rapidly changing world.
Analytics Beyond Numerator & Denominator: From Analytics Reporting to Real Influence
March 11 by Nishchinth Dewar
Two lemonade stands. Two mindsets. Discover how modern analytics moves beyond reporting to decision intelligence and real business impact.
