Process Excellence
Implementing CI/PI for your shared services and outsourcing needs? Look no further. We have authoritative news, podcasts, reports and features on CI/PI to help your business process and your understanding of the wider shared services and outsourcing industry.
The Death of the Function…and the Rise of GBS
April 25 by Bob Cecil
Are corporate functions dead? SSOW 2025 explores how AI and GBS are reshaping the future of work with Bob Cecil.
Process Mining vs Process Intelligence: What's the Difference?
April 22 by Stephanie Dentino
Find out the key differences between process mining and process intelligence with industry expert Stephanie Dentino
Turning Documents into Decisions: Intelligent Document Processing in the Agentic Era
March 24 by SSO Network
In a recent SSON webinar, experts from Base64.ai and High IQ AI explored how automation and AI are reshaping the way businesses process information.
Why Ctrl+C, Ctrl+V Will Break Your Digital Transformation
March 19 by Isabella Kosch
Dive Into Why Ctrl+C, Ctrl+V Will Break Your Digital Transformation with Isabella Kosch
Intelligent Automation: Strategies for Optimizing IT Budgets
February 28 by Ramnath Natarajan
This comprehensive guide explores how intelligent automation can revolutionize IT budget control, from fundamental concepts to practical strategies.
Leading the Charge: Mastering Change Leadership for Continuous Improvement
February 21 by Shared Services & Outsourcing Network
Master change leadership to drive transformation, build trust, and foster continuous improvement...
AI-Powered Process Improvement: Overcoming 5 Implementation Hurdles for Success
February 21 by Shared Services & Outsourcing Network
Overcome AI implementation challenges with strategies for data, compliance, scaling, and workforce readiness...
AI Governance in an Era of Agentic Automation
February 21 by Jonathan Hardy
Effective AI governance frameworks rest on three critical pillars: Data Governance, Algorithmic Controls , and Human-AI Alignment.
Navigating Leadership: The Danger of Autocracy
February 10 by Rob Jackson
Autocratic, parenting leadership at work has a shelf-life; short-term control creates long-term resentment.
How Pearson is Applying Gen AI to Elevate Candidate and Employee Experiences
January 30 by Alex Roberts
Learn here how Pearson is Applying Gen AI to Elevate Candidate and Employee Experiences
From Fragmentation to Transformation: A future for GBS in HE?
January 29 by Gavin Jones
Gavin Jones explores the potential for a GBS model to combat major complexities within the UK's higher education landscape.
No Surprises, Just Excellence: Transforming O2C for CX
January 16 by Misty Thorpe
Learn how to transform your GBS' Order to Cash Processes to Improve Customer Experience
