Process Excellence
Implementing CI/PI for your shared services and outsourcing needs? Look no further. We have authoritative news, podcasts, reports and features on CI/PI to help your business process and your understanding of the wider shared services and outsourcing industry.
Everyone Talks About Transformation, Few Are Ready to Leap!
January 15 by Nishchinth Dewar
Why most transformations fail: execution matters more than desire. Learn how action, urgency, and persistence drive real change.
Data Infrastructure: Building the Fabric of Transformation
January 13 by Edesio Santana
Discover why resilient data infrastructure is the backbone of digital transformation and long-term business agility.
Analytics & AI: From Records to Foresight
December 17 by Edesio Santana
A look at how data, analytics, and AI evolve from record‑keeping to strategic foresight, empowering leaders to turn numbers into meaningful action.
A Candid Review on the Future of Agentic AI
December 04 by Beth Brown
Explore 7 candid truths about Agentic AI in GBS—its real potential, challenges, and why success depends on more than just technology.
The Power of Data Quality in GBS Transitions
December 04 by Edesio Santana
Explore why data quality drives successful GBS transitions, AI reliability, and scalable digital transformation.
Data Literacy as the First Step in Digital Transformation
November 28 by Edesio Santana
Learn how data literacy blends skills, culture, and courage to turn information into meaning and help organizations make smarter, aligned decisions.
The Great AI Debate: Point vs. Platform, Buy vs. Build
November 10 by Sally Fletcher
Listen to SSON's latest podcast episode, delving into the right way to implement AI in GBS (point vs. platform and buy vs. build).
Building a Bridge to the Future: Human-tech Collaboration for Results
November 05 by Edesio Santana
Discover how aligned people, processes, and technology drive enterprise resilience and innovation.
How Old Processes Forged the Skills for New AI Roles
October 28 by Edesio Santana
Read the latest edition of 49 Floors, where Edesio Santana explores the future of P2P in the age of AI.
Systems Thinking and Operations Processes for Service Models
September 24 by Edesio Santana
View the Article, 'Systems Thinking and Operations Processes for Service Models' Learn More Today!
The Urgency of Autonomous Finance for CFOs Today
August 29 by Beth Brown
In this report, learn why CFOs must adopt autonomous finance now to boost agility, visibility, and resilience...
How to Establish Clear SLAs
August 13 by Beth Brown
View the infographic on "How to Establish Clear SLAs." Learn more today!
