Process Excellence
Implementing CI/PI for your shared services and outsourcing needs? Look no further. We have authoritative news, podcasts, reports and features on CI/PI to help your business process and your understanding of the wider shared services and outsourcing industry.
The Power of Data Quality in GBS Transitions
December 04 by Edesio Santana
Explore why data quality drives successful GBS transitions, AI reliability, and scalable digital transformation.
A Candid Review on the Future of Agentic AI
December 04 by Beth Brown
Explore 7 candid truths about Agentic AI in GBS—its real potential, challenges, and why success depends on more than just technology.
Data Literacy as the First Step in Digital Transformation
November 28 by Edesio Santana
Learn how data literacy blends skills, culture, and courage to turn information into meaning and help organizations make smarter, aligned decisions.
The Great AI Debate: Point vs. Platform, Buy vs. Build
November 10 by Sally Fletcher
Listen to SSON's latest podcast episode, delving into the right way to implement AI in GBS (point vs. platform and buy vs. build).
Building a Bridge to the Future: Human-tech Collaboration for Results
November 05 by Edesio Santana
Discover how aligned people, processes, and technology drive enterprise resilience and innovation.
How Old Processes Forged the Skills for New AI Roles
October 28 by Edesio Santana
Read the latest edition of 49 Floors, where Edesio Santana explores the future of P2P in the age of AI.
Systems Thinking and Operations Processes for Service Models
September 24 by Edesio Santana
View the Article, 'Systems Thinking and Operations Processes for Service Models' Learn More Today!
The Urgency of Autonomous Finance for CFOs Today
August 29 by Beth Brown
In this report, learn why CFOs must adopt autonomous finance now to boost agility, visibility, and resilience...
How to Establish Clear SLAs
August 13 by Beth Brown
View the infographic on "How to Establish Clear SLAs." Learn more today!
Continuous Improvement: An Unsung Hero in Talent Retention
June 26 by Stephanie Dentino
View the Agenda for the 2025 Process Mining and Intelligence Virtual Summit occurring October 28th. Learn more today!
Are traditional techniques like Kaizen and Lean Six Sigma still relevant?
May 29 by Stephanie Dentino
Dive into how Kaizen and Lean Six Sigma evolve to stay relevant in today’s fast, tech-driven business world with industry expert Stephanie Dentino...
The Death of the Function…and the Rise of GBS
April 25 by Bob Cecil
Are corporate functions dead? SSOW 2025 explores how AI and GBS are reshaping the future of work with Bob Cecil.
