Process Excellence
Implementing CI/PI for your shared services and outsourcing needs? Look no further. We have authoritative news, podcasts, reports and features on CI/PI to help your business process and your understanding of the wider shared services and outsourcing industry.
Inside the Agentic AI Bootcamp: What GBS Leaders Need to Know
March 17 by Beth Brown
Key takeaways from the Agentic AI Bootcamp at SSOW Orlando, exploring data readiness, trust, governance, and scaling AI in shared services.
Avoiding the 70% Failure Rate: Strategies for Successful Finance Transformation
March 12 by Joe Sagrilla
Why 70% of finance transformations fail; and how leaders can succeed by balancing performance, people, and value capture in a rapidly changing world.
Analytics Beyond Numerator & Denominator: From Analytics Reporting to Real Influence
March 11 by Nishchinth Dewar
Two lemonade stands. Two mindsets. Discover how modern analytics moves beyond reporting to decision intelligence and real business impact.
Software Supply Chain Risks: How to Protect Your Business from Other People’s Vulnerabilities
March 05 by Alex Vakulov
Learn how software supply‑chain vulnerabilities, third‑party risks, and weak vendor controls expose businesses,and the practical steps to secure your ecosystem.
Invisible Hierarchies and Governance
March 03 by Edesio Santana
Explore the dynamics of governance in organizations, highlighting the visible structures and invisible hierarchies that shape accountability and recognition.
There Are Always Dots to Connect. But Do We See Them?
February 27 by Mauro Portela
Discover how a shift in mindset and trust transformed work culture at Danone, earning Asana’s 2025 Most Transformational Leader Award.
Crafting Teams That Deliver Excellence: Nick Fury’s Framework from Avengers
February 27 by Nishchinth Dewar
Unlock high-performance teamwork with these fundamentals: prioritize the right mix, purpose over ego, and trust the chaos for innovation.
Embedding Governance in Organizational Strategy
February 20 by Edesio Santana
The rise and fall of Credit Suisse shows how overlooked governance can quietly erode trust and long-term success, even in the most prestigious institutions.
Master Data Management as a Foundation for AI Success
February 19 by Mauro Portela
Master Data Management is the essential foundation for AI success. Learn why poor data quality undermines AI and how strong MDM drives real ROI.
The Credit Card Mirror: Reimagining Liquidity through AR Securitization
February 18 by Nishchinth Dewar
Discover how accounts receivable securitization improves liquidity, reduces credit reliance, and turns static invoices into strategic assets.
Pump up the Volume : 5 Actions to Create a More Agile GBS
February 03 by Bob Cecil
AI is reshaping SG&A cost efficiency. Discover 5 actions for GBS leaders to leverage volume growth, manage volatility, and optimize cost structures.
Data as a Blueprint for Renewal and Value
January 30 by Edesio Santana
Data-driven renewal and governance: a personal story from HP’s spin-off to Credit Suisse, showing how analytics signals change, value, and survival.
