Process Excellence
Implementing CI/PI for your shared services and outsourcing needs? Look no further. We have authoritative news, podcasts, reports and features on CI/PI to help your business process and your understanding of the wider shared services and outsourcing industry.
Guardrails That Shape Trust and Stability
October 13 by Edesio Santana
How smart governance builds trust, reduces uncertainty, and helps organizations balance control, fairness, and renewal.
How Can Leaders Use New Large Language Model Capabilities to Redesign Knowledge Work Responsibly?
October 07 by Sundar Chari
Learn how leaders can use human-centered AI, agentic systems, and responsible governance to redesign knowledge work and improve outcomes.
Why Process Foundations Matter More Than AI in GBS Transformation
October 06 by Beth Brown
Why GBS leaders must fix fragmented processes, standardise data and build trust before scaling AI for measurable transformation results.
Networks That Hold the Enterprise Together
October 01 by Edesio Santana
Invisible enterprise systems shape resilience, innovation, and change—revealing how infrastructure defines modern operations and adaptability.
Unlocking the Intelligence Hidden in Accounts Payable
September 30 by Shared Services & Outsourcing Network
Discover how finance leaders can turn accounts payable data into strategic S2P intelligence using automation, analytics and AI-driven insights.
Reading the Signals Beneath the Surface
September 25 by Edesio Santana
Discover how data patterns reveal the human realities behind business transformation, workforce shifts, automation and organisational change. Provide your feedb
How Can Shared Services Turn AI-Created Capacity into Business Value?
September 24 by Robert J. Yeldell, Jr.
Discover how shared services leaders can turn AI-created capacity into growth, cost savings, process improvement and higher-value work.
Is Your Shared Services Operating Model Ready for Transformation?
September 24 by Beth Brown
Discover why shared services transformations fail: and how stronger operating models, data foundations and employee engagement unlock AI value.
Processes Under Transformation Pressure
September 14 by Edesio Santana
Discover how workflows, organizational culture, and process design drive resilience, performance, and successful transformation in business and life.
Architecting the Agentic Enterprise: Insights on Scaling AI Agents
August 26 by Beth Brown
Learn how GBS leaders can scale agentic AI with stronger governance, guardrails, outcome-based metrics and a culture of co-creation.
Networks and Collective Intelligence
August 21 by Edesio Santana
Collective intelligence turns individual effort into scalable transformation through endurance, leadership and collaborative networks across sport and business.
Can Agentic AI Fix a Broken Shared Services Process?
August 11 by Robert J. Yeldell, Jr.
Can Agentic AI fix broken shared services processes? Learn when to use AI, agents, or process redesign to address root causes.
