Process Excellence
Implementing CI/PI for your shared services and outsourcing needs? Look no further. We have authoritative news, podcasts, reports and features on CI/PI to help your business process and your understanding of the wider shared services and outsourcing industry.
Pump up the Volume : 5 Actions to Create a More Agile GBS
February 03 by Bob Cecil
AI is reshaping SG&A cost efficiency. Discover 5 actions for GBS leaders to leverage volume growth, manage volatility, and optimize cost structures.
Data as a Blueprint for Renewal and Value
January 30 by Edesio Santana
Data-driven renewal and governance: a personal story from HP’s spin-off to Credit Suisse, showing how analytics signals change, value, and survival.
The White Canvas Moment - When Generative AI Meets GBS x.0
January 23 by Mauro Portela
Why every industry is racing to “5.0.” Explore how Generative AI creates a white‑canvas moment; shifting from optimization to designing new operating models.
Reimagining Record-to-Report in the Age of AI: From Compliance Engine to Value Creator
January 22 by Amisha Kapoor
Discover how AI can transform Record-to-Report from a compliance function into a value-creating engine for CFOs, Controllers, and GBS leaders.
Everyone Talks About Transformation, Few Are Ready to Leap!
January 15 by Nishchinth Dewar
Why most transformations fail: execution matters more than desire. Learn how action, urgency, and persistence drive real change.
Data Infrastructure: Building the Fabric of Transformation
January 13 by Edesio Santana
Discover why resilient data infrastructure is the backbone of digital transformation and long-term business agility.
Analytics & AI: From Records to Foresight
December 17 by Edesio Santana
A look at how data, analytics, and AI evolve from record‑keeping to strategic foresight, empowering leaders to turn numbers into meaningful action.
The Power of Data Quality in GBS Transitions
December 04 by Edesio Santana
Explore why data quality drives successful GBS transitions, AI reliability, and scalable digital transformation.
A Candid Review on the Future of Agentic AI
December 04 by Beth Brown
Explore 7 candid truths about Agentic AI in GBS—its real potential, challenges, and why success depends on more than just technology.
Data Literacy as the First Step in Digital Transformation
November 28 by Edesio Santana
Learn how data literacy blends skills, culture, and courage to turn information into meaning and help organizations make smarter, aligned decisions.
The Great AI Debate: Point vs. Platform, Buy vs. Build
November 10 by Sally Fletcher
Listen to SSON's latest podcast episode, delving into the right way to implement AI in GBS (point vs. platform and buy vs. build).
Building a Bridge to the Future: Human-tech Collaboration for Results
November 05 by Edesio Santana
Discover how aligned people, processes, and technology drive enterprise resilience and innovation.
