Process Excellence
Implementing CI/PI for your shared services and outsourcing needs? Look no further. We have authoritative news, podcasts, reports and features on CI/PI to help your business process and your understanding of the wider shared services and outsourcing industry.
Processes Under Transformation Pressure
September 14 by Edesio Santana
Discover how workflows, organizational culture, and process design drive resilience, performance, and successful transformation in business and life.
Architecting the Agentic Enterprise: Insights on Scaling AI Agents
August 26 by Beth Brown
Learn how GBS leaders can scale agentic AI with stronger governance, guardrails, outcome-based metrics and a culture of co-creation.
Networks and Collective Intelligence
August 21 by Edesio Santana
Collective intelligence turns individual effort into scalable transformation through endurance, leadership and collaborative networks across sport and business.
Can Agentic AI Fix a Broken Shared Services Process?
August 11 by Robert J. Yeldell, Jr.
Can Agentic AI fix broken shared services processes? Learn when to use AI, agents, or process redesign to address root causes.
Closing the AP Fraud Gap: Responding to AI-Enabled Risk
August 04 by Shared Services & Outsourcing Network
Explore how AP teams can combat AI-enabled fraud with robust controls, technology, and empowered people in this essential guide. Download now!
Reinventing Service Excellence
July 30 by Edesio Santana
Explore how adapting to change during a pandemic transformed service excellence and intelligent automation at DXC Technology.
Designing the Future R2R Operating Model: From Fragmented Processes to Intelligent Finance Platforms
July 08 by Amisha Kapoor
Reinvent Record-to-Report with intelligent finance platforms, AI, standardized processes, embedded controls, and real-time insights at scale.
Is Shared Services Ready for Agentic AI?
July 07 by Robert J. Yeldell, Jr.
Discover how shared services can prepare for agentic AI, boost efficiency, transform operations, and build a future-ready service model.
HR Leadership Through Layered Disruption: How Shared Services Can Build Resilience
July 03 by Beth Brown
HR leaders can build resilience through agile operating models, trusted data, human-centered AI adoption, and empathetic change leadership.
Security and Resilience at Scale
July 02 by Edesio Santana
Explore how IBM built digital resilience through proactive cybersecurity, hybrid cloud security, design thinking, compliance, and trust.
Why Finance Needs Its Own Strategy in 2026 (And How to Build One)
June 11 by Joe Sagrilla
Finance needs its own strategy in 2026, moving beyond cost efficiency to make deliberate choices on where to play and how to win.
Where Accounts Payable Leakage Hides: High-Risk Categories Finance Teams Should Revisit
June 02 by Rachel Guttenberg
Discover where AP leakage hides – from returns and rebates to duplicates and pricing errors – and the high-risk categories finance teams should review.
