Process Excellence
Implementing CI/PI for your shared services and outsourcing needs? Look no further. We have authoritative news, podcasts, reports and features on CI/PI to help your business process and your understanding of the wider shared services and outsourcing industry.
Why Cash Flow Is the King: The Mountain and the Flow
April 20 by Nishchinth DewarDiscover why cash flow is vital for business success. Understand its role in sustaining growth, resilience, and overall vitality in your venture.
Internal Audit: A Guardian for Continuous Improvement
April 17 by Stephanie DentinoExplore how internal audit can drive continuous improvement by enabling learning, embedding risk thinking, validating results, and strengthening culture.
Sustaining Awareness During Growth
April 16 by Edesio SantanaHow success can weaken governance, create blind spots in organizations and personal lives, and why vigilance matters most during growth.
The New R2R Mandate: Balancing AI Innovation with Risk, Control, and Trust
April 14 by Amisha KapoorHow AI is reshaping Record-to-Report—and why finance leaders must balance speed, innovation, and control to protect trust and financial integrity.
The Control Tower: Making the Uncomfortable Dots Visible
April 09 by Mauro PortelaWhy control towers, process mining, and AI are essential to close the gap between process design and reality.
The Wolf Pack Way: Governing Process Excellence with Precision and Purpose
April 09 by Nishchinth DewarProcess Excellence needs governance to thrive. Learn how leadership, structure, and discipline (like a wolf pack) create scalable, resilient operations.
Data‑Centric Security: How to Rebuild Enterprise Data Protection for Modern Organizations
April 01 by Alex VakulovDiscover how data‑centric security helps modern enterprises classify, govern, and protect sensitive information wherever it moves.
Why Agentic AI Projects Fail to Scale: Moving Beyond Pilot Mode
March 31 by Beth BrownDiscover why agentic AI pilots stall and what it really takes to scale, data, orchestration, outcome‑driven metrics, and workforce readiness.
Standards and Guardrails in Governance
March 31 by Edesio SantanaWhy standards and governance guardrails matter: how consistent rules prevent drift, ensure fairness across global teams, and keep transformation on track.
From Six Sigma to Speed to Value: Rethinking Transformation in Shared Services
March 24 by Wojciech TatysWhy shared services must move beyond Six Sigma to speed to value, delivering fast impact, embracing AI, and accepting “good enough”.
Inside the Agentic AI Bootcamp: What GBS Leaders Need to Know
March 17 by Beth BrownKey takeaways from the Agentic AI Bootcamp at SSOW Orlando, exploring data readiness, trust, governance, and scaling AI in shared services.
Avoiding the 70% Failure Rate: Strategies for Successful Finance Transformation
March 12 by Joe SagrillaWhy 70% of finance transformations fail; and how leaders can succeed by balancing performance, people, and value capture in a rapidly changing world.
