Process Excellence
Implementing CI/PI for your shared services and outsourcing needs? Look no further. We have authoritative news, podcasts, reports and features on CI/PI to help your business process and your understanding of the wider shared services and outsourcing industry.
Designing the Future R2R Operating Model: From Fragmented Processes to Intelligent Finance Platforms
July 08 by Amisha Kapoor
Reinvent Record-to-Report with intelligent finance platforms, AI, standardized processes, embedded controls, and real-time insights at scale.
Is Shared Services Ready for Agentic AI?
July 07 by Robert J. Yeldell, Jr.
Discover how shared services can prepare for agentic AI, boost efficiency, transform operations, and build a future-ready service model.
HR Leadership Through Layered Disruption: How Shared Services Can Build Resilience
July 03 by Beth Brown
HR leaders can build resilience through agile operating models, trusted data, human-centered AI adoption, and empathetic change leadership.
Security and Resilience at Scale
July 02 by Edesio Santana
Explore how IBM built digital resilience through proactive cybersecurity, hybrid cloud security, design thinking, compliance, and trust.
Why Finance Needs Its Own Strategy in 2026 (And How to Build One)
June 11 by Joe Sagrilla
Finance needs its own strategy in 2026, moving beyond cost efficiency to make deliberate choices on where to play and how to win.
Infrastructure as Competitive Edge
June 03 by Edesio Santana
Hybrid cloud and human-centered skills turn infrastructure into a resilient competitive edge, driving agility, continuous learning, and enterprise adaptation.
AI Agents: The New Identity Governance Challenge for Shared Services
June 03 by Alex Vakulov
AI agents are transforming operations but create new identity governance risks, requiring strict access control, monitoring, and ownership to ensure secure auto
Where Accounts Payable Leakage Hides: High-Risk Categories Finance Teams Should Revisit
June 02 by Rachel Guttenberg
Discover where AP leakage hides – from returns and rebates to duplicates and pricing errors – and the high-risk categories finance teams should review.
Is AI the Key to Unlocking Mass Customization?
June 02 by Bob Cecil
AI enables mass customization by balancing standardized processes with flexible, context-aware decisions in GBS and enterprise operations.
Identifying a Corporate Culture That Supports Strong Processes
May 29 by Stephanie Dentino
Strong corporate culture drives effective processes through accountability, clear documentation, risk awareness, and continuous improvement.
Next Generation GBS: The Missing Who
May 27 by Mauro Portela
Why the future of business services depends on accountability, ownership, and stewardship (not technology alone) to drive real transformation.
How Master Data Governance Guides the Path to Actionable Insights
May 22 by Nishchinth Dewar
How to transform legacy data into insights with master data governance: cleaning vendors, improving accuracy, and turning chaos into actionable decisions.
