Process Excellence
Implementing CI/PI for your shared services and outsourcing needs? Look no further. We have authoritative news, podcasts, reports and features on CI/PI to help your business process and your understanding of the wider shared services and outsourcing industry.
Can Agentic AI Fix a Broken Shared Services Process?
August 11 by Robert J. Yeldell, Jr.
Can Agentic AI fix broken shared services processes? Learn when to use AI, agents, or process redesign to address root causes.
Closing the AP Fraud Gap: Responding to AI-Enabled Risk
August 04 by Shared Services & Outsourcing Network
Explore how AP teams can combat AI-enabled fraud with robust controls, technology, and empowered people in this essential guide. Download now!
Reinventing Service Excellence
July 30 by Edesio Santana
Explore how adapting to change during a pandemic transformed service excellence and intelligent automation at DXC Technology.
How to Avoid the Biggest Pitfalls in Agentic AI Deployment
July 28 by Sally Fletcher
Avoid the biggest Agentic AI deployment pitfalls: rethink RPA habits, focus on outcomes, improve readiness and prove ROI with high-volume use cases.
Scaling Human-Centered Design
July 24 by Edesio Santana
IBM’s Enterprise Design Thinking scaled human-centered innovation, improving collaboration, digital transformation, and business outcomes.
Designing the Future R2R Operating Model: From Fragmented Processes to Intelligent Finance Platforms
July 08 by Amisha Kapoor
Reinvent Record-to-Report with intelligent finance platforms, AI, standardized processes, embedded controls, and real-time insights at scale.
Is Shared Services Ready for Agentic AI?
July 07 by Robert J. Yeldell, Jr.
Discover how shared services can prepare for agentic AI, boost efficiency, transform operations, and build a future-ready service model.
HR Leadership Through Layered Disruption: How Shared Services Can Build Resilience
July 03 by Beth Brown
HR leaders can build resilience through agile operating models, trusted data, human-centered AI adoption, and empathetic change leadership.
Security and Resilience at Scale
July 02 by Edesio Santana
Explore how IBM built digital resilience through proactive cybersecurity, hybrid cloud security, design thinking, compliance, and trust.
Why Finance Needs Its Own Strategy in 2026 (And How to Build One)
June 11 by Joe Sagrilla
Finance needs its own strategy in 2026, moving beyond cost efficiency to make deliberate choices on where to play and how to win.
AI Agents: The New Identity Governance Challenge for Shared Services
June 03 by Alex Vakulov
AI agents are transforming operations but create new identity governance risks, requiring strict access control, monitoring, and ownership to ensure secure auto
Infrastructure as Competitive Edge
June 03 by Edesio Santana
Hybrid cloud and human-centered skills turn infrastructure into a resilient competitive edge, driving agility, continuous learning, and enterprise adaptation.
