SSON | Whitepapers & Industry Reports
The Shared Services and Outsourcing Network (SSON) is devoted to providing shared services professionals with the most comprehensive selection of case studies and white papers on the internet. All members of our site can explore specialised shared services research through our collection of reports, which aim to educate global business services leaders as they make complex decisions that drive growth, innovation and ROI.
The Automation Blind Spot: Why AI Agents Fail Without a Workforce Baseline
May 05 by Shared Services & Outsourcing Network
Most AI initiatives fail to deliver ROI. Learn how workforce baselines help Shared Services leaders uncover hidden inefficiencies and prove AI impact...
Silent Running: How GBS Leaders Are Turning AP Into a Strategic Advantage
April 29 by Shared Services & Outsourcing Network
How leading GBS organizations are turning AP fragmentation into strategic and competitive advantage.
The Global Capability Center Playbook: Building Strategic Capability at Any Sale
April 24 by Shared Services & Outsourcing Network
How leading organizations are evolving beyond traditional outsourcing to build strategic capabilities in AI, data, and product development...
AI in Accounts Receivables: From Trends to Real-World ROI
April 01 by Shared Services & Outsourcing Network
Discover how AI is transforming accounts receivable with automation, predictive analytics, and real-time insights to improve cash flow and reduce risk...
The ACA Disruption: How US Health Insurance & Indemnity Providers Can Scale Operations Amid Policy Uncertainty
March 26 by Shared Services & Outsourcing Network
The ACA Disruption: How US Health Insurance & Indemnity Providers Can Scale Operations Amid Policy Uncertainty
The AP Inflection Point: Automation, AI, and Fraud
March 16 by Shared Services & Outsourcing Network
Explore the state of AP automation, the gap between perceived and real maturity, and how finance leaders can modernise processes to enable AI-driven finance...
The 2025 Workplace Occupancy & Utilization Index
March 04 by WorkX Digital
Explore the 2025 Workplace Occupancy & Utilization Index analyzing 200M+ sq ft of office data to reveal how hybrid work is reshaping workplace demand and space
Leading Dynamic Workplace Change: A Change Management Guide For Workplace Innovators
January 21 by WorkX Digital
In this guide, learn how human‑centred change reduces resistance and fatigue, helping leaders deliver workplace change employees adopt.
The Agentic "AI Colleagues" Playbook for Shared Services
January 09 by Shared Services & Outsourcing Network
Download this Agentic "AI Colleagues" Playbook for Shared Services.
The Future of Workplace Experience
December 17 by WorkX Digital
In this report, learn how workplace experience drives connection and engagement, showing what today’s workforce wants and how offices support culture and value.
The AI Edge: From Experiments to Strategic Advantage in Talent Acquisition
December 08 by Shared Services & Outsourcing Network
In this eBook, learn how AI streamlines hiring, improves candidate experience and drives strategic talent acquisition.
NEAR, NOW, NEXT. Why Latin America is ready to supercharge your North American business
October 23 by Shared Services & Outsourcing Network
In this eBook, learn how nearshoring to Latin America (LATAM) offers North American businesses a strategic edge in workforce planning...
