SSON | Whitepapers & Industry Reports
The Shared Services and Outsourcing Network (SSON) is devoted to providing shared services professionals with the most comprehensive selection of case studies and white papers on the internet. All members of our site can explore specialised shared services research through our collection of reports, which aim to educate global business services leaders as they make complex decisions that drive growth, innovation and ROI.
A Practical Guide to AI for Finance Leaders: Unlock Intelligent Accounts Receivable Management
August 12 by Shared Services & Outsourcing Network
Discover how AI can transform accounts receivable, predict cash flow risk, automate routine work and improve working capital decisions.
Why Service Portfolio and Catalog Are the Gateway to GBS.ai
August 01 by Shared Services & Outsourcing Network
Discover why AI can't fix a broken service catalog. New EY and ServiceNow research reveals an 8-step framework to build the GBS foundation AI needs...
Germany’s E-Invoicing Deadline Is Approaching. Is Your Organization Ready?
July 21 by Shared Services & Outsourcing Network
Germany’s e-invoicing deadline is approaching. Learn what enterprises must do now to prepare for mandatory e-invoicing in Germany.
From Friction to Flow: What Today’s B2B Buyers Really Want in Payments
July 14 by Shared Services & Outsourcing Network
Learn how modern B2B payment experiences can improve customer acquisition, retention, and revenue while reducing friction and supporting healthier cash flow.
Built World Market Report
June 12 by WorkX Digital
In this report, learn how workplace data reveals evolving trends, shaping how organizations plan, run, and future proof offices.
Inside the Modern B2B Buyer: Key Trends Across Europe and the UK
June 09 by Shared Services & Outsourcing Network
Discover how B2B expectations reshape payments and invoicing across Europe exploring AI use and friction.
The E-Invoicing Operating Model for Multinationals
May 06 by Shared Services & Outsourcing Network
Global e-invoicing mandates are accelerating. Learn how multinationals can replace patchwork compliance with a scalable operating model.
The Automation Blind Spot: Why AI Agents Fail Without a Workforce Baseline
May 05 by Shared Services & Outsourcing Network
Most AI initiatives fail to deliver ROI. Learn how workforce baselines help Shared Services leaders uncover hidden inefficiencies and prove AI impact...
Silent Running: How GBS Leaders Are Turning AP Into a Strategic Advantage
April 29 by Shared Services & Outsourcing Network
How leading GBS organizations are turning AP fragmentation into strategic and competitive advantage.
The Global Capability Center Playbook: Building Strategic Capability at Any Sale
April 24 by Shared Services & Outsourcing Network
How leading organizations are evolving beyond traditional outsourcing to build strategic capabilities in AI, data, and product development...
AI in Accounts Receivables: From Trends to Real-World ROI
April 01 by Shared Services & Outsourcing Network
Discover how AI is transforming accounts receivable with automation, predictive analytics, and real-time insights to improve cash flow and reduce risk...
The ACA Disruption: How US Health Insurance & Indemnity Providers Can Scale Operations Amid Policy Uncertainty
March 26 by Shared Services & Outsourcing Network
The ACA Disruption: How US Health Insurance & Indemnity Providers Can Scale Operations Amid Policy Uncertainty
