Columns

The Shared Services and Outsourcing Network (SSON) and an expert panel of columnists keep you up to date with the industry, providing the latest and most topical shared services information and outsourcing insight. Our op-eds and tips aim to provide relevant, timely and actionable industry awareness for global business services professionals. View our latest shared services editorials below.

49 Floors: Climbing the Corporate Ladder, One Floor at a Time

Data Infrastructure: Building the Fabric of Transformation
2026-01-13
Analytics & AI: From Records to Foresight
2025-12-17
Data Governance: From Oversight to Orchestration
2025-12-12
The Power of Data Quality in GBS Transitions
2025-12-04
Data Literacy as the First Step in Digital Transformation
2025-11-28
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Women Who Lead: The Women Shaping the Future of GBS

Deborah Kops on GBS Careers, Hard Truths, and Leadership
2026-01-06
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Connecting the Dots

Monthly source for cutting-edge insights on Global Business Services, Digital Transformation, and the Future of Work
The Missing Element: Making the Invisible Visible
2025-12-05
The Generative AI Revolution in Global Business Services Part 3: The Race to GBS 3.0
2025-11-26
The Generative AI Revolution in Global Business Services- Part 2: Beyond Technology - New Models for Value Creation
2025-11-13
The Generative AI Revolution in Global Business Services - Part 1: The Intelligence Revolution
2025-10-30
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AI & IA: The Art of the Possible

AI Agent Protocols: 10 Modern Standards Shaping the Agentic Era
2025-10-14
Forward Deployed Engineer: Turning AI Promise into Progress?
2025-09-10
Is RPA dead?
2025-07-08
From Traditional AI to Agentic AI: Unifying AI, ML, Deep Learning, and Gen AI
2025-03-11
Intelligent Automation: Strategies for Optimizing IT Budgets
2025-02-28
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Bob Cecil

It’s Time for GBS Leaders to Act Like Venture Capitalists
2025-10-02
Five GBS Leadership Actions to Deliver High-Impact AI
2025-09-10
The 5 Most Critical Roles for GBS to Drive Value
2025-06-10
The Death of the Function…and the Rise of GBS
2025-04-25
Outsourcing Reimagined: Top Strategies for Future-Proof Partnerships
2025-02-26
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Clean Core, Clean AP: Modernizing Invoice Processing for S/4HANA

15 January, 2026
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Doing More with Less: How Resourceful Workplace Teams Drive Culture and Impact

21 January, 2026
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Doing More with Less: How Resourceful Workplace Teams Drive Culture and Impact

Evolving AP into a Spend Management Engine: How Sourcing, Contracts & Procurement Drive Real Value

22 January, 2026
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Evolving AP into a Spend Management Engine: How Sourcing, Contracts & Procurement Drive Real Value

Autonomous Finance Virtual Summit

27-28 January 2026
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Autonomous Finance Virtual Summit

Closing the AP Automation Gap With Agentic AI: Real-World Case-Studies

3 February, 2026
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Closing the AP Automation Gap With Agentic AI: Real-World Case-Studies

Top 5 Shared Services Challenges that Leaders are Dealing With Now

4 February, 2026
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Top 5 Shared Services Challenges that Leaders are Dealing With Now
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2026-03-05
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Next-Gen GBS: Leveraging AI to Lead in the Big Finance Age

2026-02-26
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As shared services and GBS organizations take on broader mandates and higher transaction volumes, th...
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