Columns

The Shared Services and Outsourcing Network (SSON) and an expert panel of columnists keep you up to date with the industry, providing the latest and most topical shared services information and outsourcing insight. Our op-eds and tips aim to provide relevant, timely and actionable industry awareness for global business services professionals. View our latest shared services editorials below.

49 Floors: Climbing the Corporate Ladder, One Floor at a Time

The New KPIs: How Adaptability Is Overtaking Tenure in GBS Roles
2025-07-01
What Tower Running Taught Me About Career Agility in GBS
2025-06-06
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Ask the Expert

Agentic AI in GBS: Ask the Expert
2025-06-16
What Are the Top 3 Challenges Facing Shared Services Today?
2023-11-14
Where Is the Best Place to Find Shared Services Talent?
2023-11-07
3 Tips to Drive Employee Engagement in Shared Services
2023-10-31
How to Retain GBS Talent
2023-10-24
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Bob Cecil

The 5 Most Critical Roles for GBS to Drive Value
2025-06-10
The Death of the Function…and the Rise of GBS
2025-04-25
Getting More Out of Your Outsourcing Relationships
2024-10-08
Turning a Global Capability Center into a Global Business Services Organization
2024-08-29
Is GBS the Saviour for Generative AI?
2024-04-16
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Modern Tips for Digital Transformation and Learning

Agile Leadership in GBS: Leading Through Uncertainty and Change
2025-06-04
Navigating Career Change in 2024: A Time of Reflection and Opportunity
2024-05-03
Peering Into a Metaphorical Crystal Ball, the Workforce Trends of 2024
2023-10-06
Navigating the Challenges of AI Adoption
2023-08-25
Remote Working and the Misguided Approach to a Return to Normal
2023-07-11
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AI & IA: The Art of the Possible

From Traditional AI to Agentic AI: Unifying AI, ML, Deep Learning, and Gen AI
2025-03-11
Intelligent Automation: Strategies for Optimizing IT Budgets
2025-02-28
AI Agents, Agentic AI, and Intelligent Automation
2024-11-21
Evolution of Automation: From RPA to Hyperautomation to BOAT
2024-10-31
IDP: A Business User's Approach to Intelligent Documentation
2024-09-11
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Upcoming Events

Record to Report Virtual Summit

July 8 2025
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Record to Report Virtual Summit

Beyond AI Hype: How to De-Risk Your GBS Transformation with Friction Data

9 July 2025
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Beyond AI Hype: How to De-Risk Your GBS Transformation with Friction Data

Agentic Automation in BFSI: 5 Strategies to Take You From Hype to Results

16 July 2025
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Agentic Automation in BFSI: 5 Strategies to Take You From Hype to Results

Offboarding Employees Without the Headaches: Mastering HR Compliance with Ulta Beauty

16 July 2025
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Offboarding Employees Without the Headaches: Mastering HR Compliance with Ulta Beauty

Scaling Healthcare Document Processing: How Firstsource Achieved 9x ROI with Base64 AI

17 July 2025
Online

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Scaling Healthcare Document Processing: How Firstsource Achieved 9x ROI with Base64 AI

E-Invoicing & CTC 101: Foundations for Tax Compliance and Digital Transformation

22 July 2025
Online

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E-Invoicing & CTC 101: Foundations for Tax Compliance and Digital Transformation
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2025-08-07
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The financial close process is under immense pressure, from tighter reporting timelines and increase...
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2025-08-05
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