SSON | Articles
The Shared Services and Outsourcing Network (SSON) keeps you up to date with the industry. We are devoted to keeping stakeholders abreast of the latest and most topical shared services information and outsourcing news. Insight from SSON provides relevant, timely and actionable industry insight for global business services professionals. View our latest shared services articles and outsourcing articles below.
A Candid Review on the Future of Agentic AI
December 04 by Beth Brown
Explore 7 candid truths about Agentic AI in GBS—its real potential, challenges, and why success depends on more than just technology.
Lookin’ for Love in all the Wrong Places: Hiring Managers Miss the Right GBS Talent in the Age of AI
December 02 by Deborah Kops
Discover why traditional GBS hiring fails and how to find future-ready talent for an AI-driven, agentic enterprise.
From Cost to Strategic Partner: How GBS Leadership is Redefining Value
November 27 by Beth Brown
How GBS leaders at SSOW Autumn 2025 are shifting from cost centers to strategic partners through talent mobility, innovation, and storytelling.
Driving Digital Transformation in GBS: Lessons from Philips’ AI Journey
November 18 by Beth Brown
Discover Philips' top tips for AI-powered GBS transformation, based on key insights from SSOW Autumn 2025.
Double-Hatting in GBS: Agility or Exhaustion?
November 07 by Deborah Kops
Discover when double-hatting drives GBS agility, and when it backfires. Learn how to use it strategically to build stronger, smarter teams.
5 Questions That Will Keep Your GBS Relevant in 2026 & Beyond
November 03 by Shared Services & Outsourcing Network
Read the latest from SSOW Autumn, as Tom Bangermann breaks down the future of GBS.
The Rise of GCCs in India
October 23 by Dr. Sumit Mitra
Dr Sumit Mitra, CEO, Tesco Business Solutions, gives his thoughts on The Rise of GCCs (Global Capability Centers) in India.
Friend or frenemy? The outsized impact of the CHRO on GBS
October 16 by Deborah Kops
View the Article,' Friend or frenemy? The outsized impact of the CHRO on GBS,' Learn More Today!
Behind the Scenes of the 2025 SSON Europe Impact Awards
October 10 by SSO Network
View the article, ' Behind the scenes of the 2025 SSON Europe Impact Awards,' Learn More Today!
A Guide to Process Governance That Actually Works
October 07 by Stephanie Dentino
View the Article, 'A Guide to Process Governance That Actually Works' Learn More Today!
The ERP Acceleration Paradox: 5 Strategies to Beat the 75% Failure Rate
October 03 by Puneet Thakkar
View the Article: ' The ERP Acceleration Paradox: 5 Strategies to Beat the 75% Failure Rate' Learn More Today!
GBS Lacks the X-Factor
September 23 by Deborah Kops
View the Article, 'GBS Lacks the X-Factor,' Learn More Today!
