Articles
The Shared Services and Outsourcing Network (SSON) keeps you up to date with the industry. We are devoted to keeping stakeholders abreast of the latest and most topical shared services information and outsourcing news. Insight from SSON provides relevant, timely and actionable industry insight for global business services professionals. View our latest shared services articles and outsourcing articles below.
What Tower Running Taught Me About Career Agility in GBS
June 06 by Edesio Santana
A reflection on leadership, growth, and purpose; why the climb matters more than the summit in today’s evolving GBS landscape.
Why R2R Automation is Crucial in 2025
June 05 by Beth Brown
A recent session at SSOW Europe highlighted how, with Redwood Software, Schneider Electric has achieved an 80% reduction in manual efforts within R2R.
6 Reasons Human Behavior is the Real ROI of Customer Experience
May 30 by Ana Cavagnoli
Discover why employee engagement is the true foundation of exceptional customer experience with industry expert Ana Cavagnoli
Are traditional techniques like Kaizen and Lean Six Sigma still relevant?
May 29 by Stephanie Dentino
Dive into how Kaizen and Lean Six Sigma evolve to stay relevant in today’s fast, tech-driven business world with industry expert Stephanie Dentino...
5 Hard Truths About BPO Partnerships
May 23 by Beth Brown
Discover the top takeaways from The Outsourcing Customers' Panel at SSOW Europe 2025.
Insights from SSOW: Reimagining GBS: AXA’s Roadmap to Enterprise Transformation
May 21 by Sally Fletcher
Explore how AXA is reimagining Global Business Services to drive enterprise-wide transformation, at SSOW 2025...
5 Checks to Ensure Your IT Infrastructure is Future-Proof
May 06 by Vladimiro Ferreira
Future-proof your business with five essential IT checks that keep your infrastructure agile, secure, and ready for what's next,,,
Understanding Physical AI: The Next Wave of AI
April 30 by Sanjay Basu
Understanding Physical AI as the Next Wave of AI and how it works with digital twins and omniverse.
Human Touch vs. Automation: 5 Ways to Strike the Right Balance
April 28 by Ana Cavagnoli
Discover five key strategies to balance automation with human interaction for optimal service delivery and efficiency.
Artificial Intelligence and National Strategy: The Battle for Global Leadership in AI
April 24 by Jonathan Hardy
Uncover how global powers compete for AI leadership—shaping national strategy, security, and the future of innovation
Process Mining vs Process Intelligence: What's the Difference?
April 22 by Stephanie Dentino
Find out the key differences between process mining and process intelligence with industry expert Stephanie Dentino
Adapting to Change: The Evolving Role of CFOs in a Data-Driven World
April 17 by Beth Brown
Find out about how CFO's are adapting to change, in a increasingly data-driven world.
