Articles
The Shared Services and Outsourcing Network (SSON) keeps you up to date with the industry. We are devoted to keeping stakeholders abreast of the latest and most topical shared services information and outsourcing news. Insight from SSON provides relevant, timely and actionable industry insight for global business services professionals. View our latest shared services articles and outsourcing articles below.
Human Touch vs. Automation: 5 Ways to Strike the Right Balance
April 28 by Ana Cavagnoli
Discover five key strategies to balance automation with human interaction for optimal service delivery and efficiency.
Artificial Intelligence and National Strategy: The Battle for Global Leadership in AI
April 24 by Jonathan Hardy
Uncover how global powers compete for AI leadership—shaping national strategy, security, and the future of innovation
Process Mining vs Process Intelligence: What's the Difference?
April 22 by Stephanie Dentino
Find out the key differences between process mining and process intelligence with industry expert Stephanie Dentino
Adapting to Change: The Evolving Role of CFOs in a Data-Driven World
April 17 by Beth Brown
Find out about how CFO's are adapting to change, in a increasingly data-driven world.
Insights from SSOW: Journey to Driving Process Excellence: Insights from Ascension & TP FAO
April 16 by Sally Fletcher
Insights from SSOW: Journey to Driving Process Excellence: Insights from Ascension & TP Finance and Accounting Outsourcing
Coffee Badging: A New Culture or a Symptom of a Broken One?
April 15 by Kiran Ahuja
Is 'Coffee Badging' A New Culture or a Symptom of a Broken One? Find out with Kiran Ahuja's insightful article on this....
Insights from SSOW: Generating Value and Creating Measurable Impact through Smart AI
April 10 by Sally Fletcher
Insights from Shared Services and Outsourcing Week Orlando on Generating Value and Creating Measurable Impact through Smart AI with Oversight.
Is Shared Services Dead?
April 10 by Dave Hughes
Discover with Dave Hughes whether shared services are truly a thing of the past...
Mastering GBS Dance Moves
April 08 by Deborah Kops
Find out from Deborah Kops how to Master GBS Dance Moves
Why Most Tech Investments Fail: The Illusion of Efficiency Theater
April 07 by Isabella Kosch
Find out from Isabella Kosch why Most Tech Investments Fail: The Illusion of Efficiency Theater
Chairman's Takeaways: Shared Services & Outsourcing Week North America
April 03 by Sally Fletcher
Chairman's Takeaways: SSON's Shared Services & Outsourcing Week North America, Orlando.
CFOs as Storytellers: 5 Top Tips for Transforming Data into Influence
April 01 by Beth Brown
Discover 5 Top Tips for Transforming Data into Influence
