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Articles

Articles are written by experienced practitioners from the shared services and outsourcing industry. These articles include case studies based on real-life situations. For anyone looking for answer to some of the day to day services delivery challenges, SSON's articles repository represents an excellent resource.

1779 article results
of 178
August 21, 2017 by Gary Carter
plant growth
Gary Carter says offshoring's value prop has GOT to move beyond cost
August 17, 2017 by Lee Coulter
Lee Coulter
Why establishing rules is really, really important. And how to have intelligent conversations around intelligent automation.
August 17, 2017 by Deborah Kops
Deborah Kops
Episode Overview:Deborah Kops joins us and brings us back to industry pioneers who started to destroy organizations in order to put something more creative together.She’s skeptical of whether robots will be "creative destruction", due to the fact that she feels her colleagues are looking at automation as simply process improvement and removing...
swords 2
...and the Northern folk are gathering in Sweden. Don't miss it
August 11, 2017 by Barbara Hodge
globe hands
Don't let the rumor-mill scare you off the amazing tools that are now available
Tags: IA | myths | truth
sson logo
How EY built one of the largest virtual workforces in the world – in just a year
Tags: EY | IA | automation
August 7, 2017 by Barbara Hodge
Barbara Hodge, Editor
Last week in Chicago hundreds of leaders from the business services community came together to discuss strategies on how to be diligent about integrating intelligent automation. Taking the long game approach is essential as too many practitioners have been caught short by taking a shortsighted view in the past. Barbara Hodge, SSON’s Global Editor...
August 7, 2017 by Alexander von Thielmann
Alexander von Thielmann
Podcast interview with Alexander von Thielmann, SVP, Siemans Shared ServicesEpisode Overview:Alexander von Thielmann joins us from SSOW in Manchester, where he shares that he’s running two lines of business: Business Shared Services, which is CRM and sales related; and Business Administration Shared Services, which is more related to cash...
Tags: Siemens | podcast | SSON
The future is now: take your customer data to the next level
Data is gold in intelligent automation. Why data management should be your priority for an automation-driven agenda
August 1, 2017 by Ricardo Badillo
Ricardo Badillo
Podcast interview with the Head of the RPA Center of Excellence at Western Union, who joins us from SSOW, about getting out of your comfort zone, moving on, and grasping new opportunities. Episode overview:Ricardo Badillo, an Equadorian who has adopted Costa Rica as a home, talks about building his career based on a systems and...
1779 article results
of 178