SSON | Articles
The Shared Services and Outsourcing Network (SSON) keeps you up to date with the industry. We are devoted to keeping stakeholders abreast of the latest and most topical shared services information and outsourcing news. Insight from SSON provides relevant, timely and actionable industry insight for global business services professionals. View our latest shared services articles and outsourcing articles below.
Digital Colleagues and the Future of Work: What AI Agents Mean for Employees
July 16 by Beth Brown
Discover how organizations need to rethink work in the age of the digital colleague, and what the rise of agentic AI means for human workers.
HR Metrics: 5 Ways Shared Services Can Prove Business Value
July 10 by Beth Brown
Discover 5 HR ways GBS can prove business value, from employee experience and AI impact to workforce agility, trust, and smarter decision-making
Designing the Future R2R Operating Model: From Fragmented Processes to Intelligent Finance Platforms
July 08 by Amisha Kapoor
Reinvent Record-to-Report with intelligent finance platforms, AI, standardized processes, embedded controls, and real-time insights at scale.
Is Shared Services Ready for Agentic AI?
July 07 by Robert J. Yeldell, Jr.
Discover how shared services can prepare for agentic AI, boost efficiency, transform operations, and build a future-ready service model.
Your GCC's Missing Capability: The Case for Building Financial Recovery Internally
July 07 by Rachel Guttenberg
Build financial recovery as an internal GCC capability to retain knowledge, leverage AI-driven reskilling, reduce leakage, and drive continuous improvement.
HR Leadership Through Layered Disruption: How Shared Services Can Build Resilience
July 03 by Beth Brown
HR leaders can build resilience through agile operating models, trusted data, human-centered AI adoption, and empathetic change leadership.
Purple People: The Great Unlock for GBS
July 02 by Deborah Kops
Why GBS needs “purple people” who can connect process, technology, data, governance, talent, and AI into one operating system.
Why Governance is the Biggest Challenge in Scaling Agentic AI
June 30 by Beth Brown
Explore why governance is the biggest challenge in scaling agentic AI, from ownership and data quality to engineered controls and responsible innovation.
Human‑Centric Leadership in a Skills-Short Environment
June 23 by Dr Kym Davis
Human‑centric leadership drives performance by prioritising empathy and trust – unlocking talent, supporting wellbeing, and enabling sustainable, reg
The Future of HR Shared Services: 5 Lessons for Leaders
June 16 by Beth Brown
AI is reshaping HR shared services. Explore five key lessons for building agile, data-driven, and human-centered HR delivery models
Agentic AI: 5 Lessons for Scaling Digital Labor
June 12 by Beth Brown
Agentic AI insights from the 2026 enterprise conference, covering governance, data readiness, and strategies to scale digital labor successfully.
Why Finance Needs Its Own Strategy in 2026 (And How to Build One)
June 11 by Joe Sagrilla
Finance needs its own strategy in 2026, moving beyond cost efficiency to make deliberate choices on where to play and how to win.
