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Articles

Articles are written by experienced practitioners from the shared services and outsourcing industry. These articles include case studies based on real-life situations. For anyone looking for answer to some of the day to day services delivery challenges, SSON's articles repository represents an excellent resource.

1786 article results
of 179
September 18, 2017 by Pedro Moreira
tree
If you have questions about the future of your shared services job, GBS, skill sets, robotics, outsourcing model, etc – don't miss this incredible interview with two of the industry's greats!
September 15, 2017 by SSON Analytics
Nordics workbook
This 2017 report from SSON Analytics on the Nordics Shared Services landscape analyses 138 captive/hybrid SSCs in the Nordics region
September 7, 2017 by Seth Adler
Seth Adler
What YOU need to know about how your customers think!
September 6, 2017 by
Business Transformation 2017
Gain a better understanding of Transpower NZ and Wellington City Council's transformation journeys to date and key lessons for other organisations facing similar challenges
Is there real value to Intelligent Automation?
Leading SSO executives in Asia elaborate on why IA is a valuable tool for change and disruption, and why it heralds a new shared services model
August 31, 2017 by SSON Editorial team
Vendor Directory edited
Check out the number of vendors you can find in key shared services solution categories in SSON's shared services vendor directory.
August 29, 2017 by Tony Saldanha
P&G
Learning from industry "disruptors" to spearhead the future with "Next Generation" Services
August 21, 2017 by Gary Carter
plant growth
Gary Carter says offshoring's value prop has GOT to move beyond cost
August 17, 2017 by Lee Coulter
Lee Coulter
Why establishing rules is really, really important. And how to have intelligent conversations around intelligent automation.
August 17, 2017 by Deborah Kops
deborah latest portrait
Episode Overview:Deborah Kops joins us and brings us back to industry pioneers who started to destroy organizations in order to put something more creative together.She’s skeptical of whether robots will be "creative destruction", due to the fact that she feels her colleagues are looking at automation as simply process improvement and removing...
1786 article results
of 179