SSON | Articles
The Shared Services and Outsourcing Network (SSON) keeps you up to date with the industry. We are devoted to keeping stakeholders abreast of the latest and most topical shared services information and outsourcing news. Insight from SSON provides relevant, timely and actionable industry insight for global business services professionals. View our latest shared services articles and outsourcing articles below.
AI Agents: The New Identity Governance Challenge for Shared Services
June 03 by Alex Vakulov
AI agents are transforming operations but create new identity governance risks, requiring strict access control, monitoring, and ownership to ensure secure auto
Where Accounts Payable Leakage Hides: High-Risk Categories Finance Teams Should Revisit
June 02 by Rachel Guttenberg
Discover where AP leakage hides – from returns and rebates to duplicates and pricing errors – and the high-risk categories finance teams should review.
Reflections on Shared Services and Outsourcing Week Europe 2026
June 01 by Eve Michell
From agentic AI to claiming your seat at the C-Suite table, here are the five key takeaways from Shared Services and Outsourcing Week Europe 2026 in Estoril, P
Built to "Transform." Designed Not to Be Questioned
May 27 by Deborah Kops
Transformation programs fail not on ideas, but governance, without independent oversight, costs rise, duplication spreads, and ROI becomes narrative.
How to Build a Change Engine Beyond Communications
May 27 by Eve Michell
Merck Group's Jan Derek Gill shares five key lessons for building a change engine that goes beyond communications to drive lasting transformation.
How Master Data Governance Guides the Path to Actionable Insights
May 22 by Nishchinth Dewar
How to transform legacy data into insights with master data governance: cleaning vendors, improving accuracy, and turning chaos into actionable decisions.
AI + HI = The Only Equation That Matters in Shared Services
May 18 by Tom Sterling
AI alone won’t transform shared services. Discover why human intelligence, behavior change, and workflow redesign define the winners in the AI era.
The Last 30 Years of Shared Services: Lessons & What’s Next
May 15 by Beth Brown
Final reflections from SSOW Orlando 2026 on orchestration, agentic AI, data readiness, operating models, and skills shaping shared services’ next era.
The Record-to-Report Efficiency Mirage
May 12 by Beth Brown
Most R2R teams confuse visibility with automation. Discover where manual work hides and how true orchestration delivers a touchless close.
Career Pathways and Capability Uplift in Shared Services
May 11 by Dr Kym Davis
Strategic guidance on building career pathways, capability uplift, and professional identity in shared services amid AI, automation, and Industry 6.0.
The Evolving Role of BPO in the Agentic Era
May 07 by Beth Brown
At SSOW Orlando 2026, G6 leaders debated whether BPO still fits in the AI age, and how orchestration defines its future in agentic operating models.
Where Control Breaks in Multi-Agent AI Systems – And What Enterprises Must Do
May 06 by Alex Vakulov
Research shows multi-agent AI can resist oversight and shutdown. Learn where enterprise control breaks – and what governance changes are now essential.
