SSON | Articles
The Shared Services and Outsourcing Network (SSON) keeps you up to date with the industry. We are devoted to keeping stakeholders abreast of the latest and most topical shared services information and outsourcing news. Insight from SSON provides relevant, timely and actionable industry insight for global business services professionals. View our latest shared services articles and outsourcing articles below.
The Wolf Pack Way: Governing Process Excellence with Precision and Purpose
April 09 by Nishchinth Dewar
Process Excellence needs governance to thrive. Learn how leadership, structure, and discipline (like a wolf pack) create scalable, resilient operations.
Recovery Auditing 101: What It Is, What It Isn’t, and Why It Still Matters Today
April 07 by Rachel Guttenberg
Learn how recovery auditing protects value, strengthens controls, and remains essential despite modern ERPs, automation, and AI-driven P2P processes.
Data‑Centric Security: How to Rebuild Enterprise Data Protection for Modern Organizations
April 01 by Alex Vakulov
Discover how data‑centric security helps modern enterprises classify, govern, and protect sensitive information wherever it moves.
Frontline by Design: How Customer Experience Is Reshaping GBS
March 27 by Beth Brown
How GBS is becoming a frontline CX engine, blending AI, human judgement, and outcome‑driven metrics to shift from efficiency to experience.
From Six Sigma to Speed to Value: Rethinking Transformation in Shared Services
March 24 by Wojciech Tatys
Why shared services must move beyond Six Sigma to speed to value, delivering fast impact, embracing AI, and accepting “good enough”.
Change of Command: When the GBS Reporting Line Shifts
March 24 by Deborah Kops
Deborah Kops discusses how to navigate reporting line changes in GBS and strategies for adapting and asserting influence as a leader.
Navigating Change Without Disruption: Why Resilience is the New Operating Model
March 18 by Beth Brown
How GBS leaders can drive continuous transformation, orchestrate people and AI, and build resilience, without disrupting operational performance.
Inside the Agentic AI Bootcamp: What GBS Leaders Need to Know
March 17 by Beth Brown
Key takeaways from the Agentic AI Bootcamp at SSOW Orlando, exploring data readiness, trust, governance, and scaling AI in shared services.
Top 5 Insights from SSOWomen’s Day 2026
March 16 by Beth Brown
From fostering community to taking risks, discover the top five lessons from SSOWomen's Day 2026.
Analytics Beyond Numerator & Denominator: From Analytics Reporting to Real Influence
March 11 by Nishchinth Dewar
Two lemonade stands. Two mindsets. Discover how modern analytics moves beyond reporting to decision intelligence and real business impact.
Software Supply Chain Risks: How to Protect Your Business from Other People’s Vulnerabilities
March 05 by Alex Vakulov
Learn how software supply‑chain vulnerabilities, third‑party risks, and weak vendor controls expose businesses,and the practical steps to secure your ecosystem.
Crafting Teams That Deliver Excellence: Nick Fury’s Framework from Avengers
February 27 by Nishchinth Dewar
Unlock high-performance teamwork with these fundamentals: prioritize the right mix, purpose over ego, and trust the chaos for innovation.
