Articles are written by experienced practitioners from the shared services and outsourcing industry. These articles include case studies based on real-life situations. For anyone looking for answer to some of the day to day services delivery challenges, SSON's articles repository represents an excellent resource.

1747 article results
of 175
AI and RPA
The key challenge for effective RPA implementation is to find the right internal talent, according to integration specialists who work with businesses all over the world
Tags: robotics | talent | AI
SSON Awards
Europe's leading case studies honoured by judging body
Tags: Awards | SSON | Europe
May 18, 2017 by Bobby Abraham
Bobby Abraham
Message from the Chairman – SSOWeek Europe 201716th May 2017 - Manchester, UKWelcome to the 17th European Shared Services & Outsourcing Week, here in Manchester (we did our very best to arrange for the quintessential English weather!). I promise we will have an exciting week ahead, and lots of learning over the next few days. The Shared...
May 16, 2017 by Barbara Hodge
This has been the most popular video at our events: if there were only 100 SSOs in the world, what would they look like?
May 15, 2017 by Pam Gabel
Pam Gabel
How to recognize the different leadership skills you'll need as you move from planning to stabilization
May 7, 2017 by Barbara Hodge
Barbara Hodge, Editor
Helping institutes of Higher Education move beyond the limitations of silos to support academia and the student population through shared services models
May 5, 2017 by Barbara Hodge
Barbara Hodge, Editor
Analytics are driving services performance inhouse, but we also have a tool that will help you compare and benchmark your operations externally
Tags: Analytics | SSON | Data
May 3, 2017 by Priyanka Anand
Priyanka Anand
How Ericsson's HR Services team is meeting the challenge of Local Delivery in a Global Model (#GLOCAL)
April 24, 2017 by Editorial Staff
copy machine
There are two ways to imitate the innovations of others – developing a "me-too” or copycat offering to compete directly, or launching a creative imitation of a rival's success. What works – and why
April 18, 2017 by Editorial Staff
Creativity Versus Innovation
Lack of creativity is not the problem. The real problem is converting an idea, which is just a good intention, into operational reality.
1747 article results
of 175