SSON | Articles
The Shared Services and Outsourcing Network (SSON) keeps you up to date with the industry. We are devoted to keeping stakeholders abreast of the latest and most topical shared services information and outsourcing news. Insight from SSON provides relevant, timely and actionable industry insight for global business services professionals. View our latest shared services articles and outsourcing articles below.
GBS Needs a New Boss
September 02 by Deborah Kops
View the Article, 'GBS Needs a New Boss', Learn More Today!
Introducing Generative & Agentic AI into the O2C Process
August 26 by Sally Fletcher
Explore how global business services are using generative AI and Agentic AI in their order to cash process
10 Steps to Ensure Your Finance Transformation is the One That Succeeds
August 21 by Akhilesh Agarwal
View the article: '10 Steps to Ensure Your Finance Transformation is the One That Succeeds' Learn more today!
How does a Finance Center of Excellence Work?
August 12 by Stephanie Dentino
View the Article "How does a Finance Center of Excellence Work?" Learn more today!
Value Selling & Value Generation With Siemens Global Business Services
August 04 by Sally Fletcher
Understand how Siemens Global Business Services approached Value-Based Selling & Value Generation through inside-sales and customer relationship management.
Driving P2P Transformation with AI: Insights from Industry Leaders
July 03 by Beth Brown
View the Agenda for the 2025 Intelligent Document Processing Virtual Summit on October 7th Learn more today!
Dragon’s Den for Global Business Services: Innovation Meets Interrogation at SSOW Europe 2025
July 02 by Sally Fletcher
View the Agenda for the 2025 SSOW Autumn occurring October 21st to 23rd. Learn more today!
Why Haven’t BPO Providers Cracked the GBS Consulting Game?
June 27 by Deborah Kops
View the Agenda for the 2025 Future of Order to Cash Virtual Summit occurring August 19th to 20th. Learn more today!
Continuous Improvement: An Unsung Hero in Talent Retention
June 26 by Stephanie Dentino
View the Agenda for the 2025 Process Mining and Intelligence Virtual Summit occurring October 28th. Learn more today!
Why the Middle East is Becoming a Hub for Shared Services
June 20 by Shared Services & Outsourcing Network
Discover why the Middle East, with rising hubs like Cairo, Egypt and Dubai, is becoming a top destination for Shared Services...
The 5 Invisible Reasons Employees Avoid Using Self-Service Tools
June 11 by Isabella Kosch
Isabella Kosch on why self-service fails: it’s not the tool, it’s trust, culture, and how it feels. Find out how to fix the experience, so people will follow.
Why R2R Automation is Crucial in 2025
June 05 by Beth Brown
A recent session at SSOW Europe highlighted how, with Redwood Software, Schneider Electric has achieved an 80% reduction in manual efforts within R2R.
