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Articles

Articles are written by experienced practitioners from the shared services and outsourcing industry. These articles include case studies based on real-life situations. For anyone looking for answer to some of the day to day services delivery challenges, SSON's articles repository represents an excellent resource.

1760 article results
of 176
June 21, 2017 by Barbara Hodge
Barbara Hodge, Editor
How BP used game psychology to make it fun for staff to engage with training, and align with enterprise goals
June 20, 2017 by Barbara Hodge
Barbara Hodge, Editor
The technological innovations of the past decade have driven what is perhaps the most significant revolution in the workplace since assembly lines appeared on factory floors.
June 20, 2017 by Rochelle Hood
Gary Critchley
Why concentrating on emerging services and focusing on aggressive expansion is the right choice for the National Grid
robot
Nearly 90% of U.S. employees say the idea of a Chief Happiness Officer is a good idea
Julie Harbert digital
What's the value of globally integrated as opposed to silo-based services? And how do you build GBS from the bottom up, considering 'fit for purpose'?
John dickens british gas
How to make sourcing decisions in light of "everything changing" in the BPO world
stage brain
How humans will become more valuable than ever before in the machine-driven age of robotics
June 2, 2017 by Barbara Hodge
site
How Finance and HR are working towards an improved services delivery model at Sodexo
Tags: Sodexo | Manchester | HR
Tobias Unger Siemens
RPA: Leveraging the strengths of existing technology options already on hand first, will avoid adding additional layers of complexity without cannibalizing past business cases
1760 article results
of 176