SSON | Articles
The Shared Services and Outsourcing Network (SSON) keeps you up to date with the industry. We are devoted to keeping stakeholders abreast of the latest and most topical shared services information and outsourcing news. Insight from SSON provides relevant, timely and actionable industry insight for global business services professionals. View our latest shared services articles and outsourcing articles below.
From AI Readiness to Human Leadership: Editor’s Reflections from SSOW Autumn 2026
October 27 by Beth Brown
Five lessons from SSOW Autumn 2026 on AI, human leadership and building a more connected, people-centric GBS organization.
What’s Your GBS Decision-Making Style?
October 27 by Deborah Kops
Explore the top 10 decision-making styles of GBS leaders, from autocratic to consultative, and discover which style resonates with you.
Rethinking GBS Success Metrics: What Leaders Are Measuring Now
October 22 by Beth Brown
GBS leaders are moving beyond cost and speed to measure customer experience, AI impact, end-to-end value and strategic enterprise outcomes.
Combining AI and Human Insight to Strengthen Continuous Financial Recovery
October 21 by Rachel Guttenberg
AI and human expertise combine to detect financial leakage, recover value, uncover root causes and drive continuous P2P improvement.
Why Do Transformations Stall Between Strategy and Execution?
October 14 by Ashley Peal
Discover why transformations stall between strategy and execution – and how process ownership, governance and outcome-based measures drive lasting change.
Maintaining Principled Leadership in Politicized Times
October 12 by Eve Michell
Learn how higher education leaders can stay principled in politicized times, protect trust, manage pressure, and lead with integrity and transparency.
Looking Beyond the Process: What Employee Listening Can Tell Us About Work
October 09 by Jana Grabill
Discover how employee listening can reveal patterns across HR processes, uncover root causes, and improve how people experience work.
How Can Leaders Use New Large Language Model Capabilities to Redesign Knowledge Work Responsibly?
October 07 by Sundar Chari
Learn how leaders can use human-centered AI, agentic systems, and responsible governance to redesign knowledge work and improve outcomes.
Why Process Foundations Matter More Than AI in GBS Transformation
October 06 by Beth Brown
Why GBS leaders must fix fragmented processes, standardise data and build trust before scaling AI for measurable transformation results.
Leadership Lessons for Higher Education Shared Services Teams
September 30 by Eve Michell
Explore the leadership lessons shaping higher education shared services, from building resilience and adaptability to creating effective feedback loops.
What Working in Politics Taught Me About Business Transformation
September 30 by Fraser Damoff
From political campaigns to business transformation, learn how trust, storytelling and stakeholder engagement help drive lasting change.
Is Your Shared Services Operating Model Ready for Transformation?
September 24 by Beth Brown
Discover why shared services transformations fail: and how stronger operating models, data foundations and employee engagement unlock AI value.
