SSON | Articles
The Shared Services and Outsourcing Network (SSON) keeps you up to date with the industry. We are devoted to keeping stakeholders abreast of the latest and most topical shared services information and outsourcing news. Insight from SSON provides relevant, timely and actionable industry insight for global business services professionals. View our latest shared services articles and outsourcing articles below.
Analytics Beyond Numerator & Denominator: From Analytics Reporting to Real Influence
March 11 by Nishchinth Dewar
Two lemonade stands. Two mindsets. Discover how modern analytics moves beyond reporting to decision intelligence and real business impact.
Software Supply Chain Risks: How to Protect Your Business from Other People’s Vulnerabilities
March 05 by Alex Vakulov
Learn how software supply‑chain vulnerabilities, third‑party risks, and weak vendor controls expose businesses,and the practical steps to secure your ecosystem.
Crafting Teams That Deliver Excellence: Nick Fury’s Framework from Avengers
February 27 by Nishchinth Dewar
Unlock high-performance teamwork with these fundamentals: prioritize the right mix, purpose over ego, and trust the chaos for innovation.
The Hidden Costs of Cultural Assumptions in Global Delivery
February 24 by Justin Southwell
Learn how cultural assumptions quietly erode global delivery performance, and the practices that strengthen brand, leadership, impact, and engagement.
The Credit Card Mirror: Reimagining Liquidity through AR Securitization
February 18 by Nishchinth Dewar
Discover how accounts receivable securitization improves liquidity, reduces credit reliance, and turns static invoices into strategic assets.
The Sweet Box Lesson: When Experience Outshines Automation and Dashboards
February 16 by Nishchinth Dewar
Why experience matters more than technology in Finance transformation, and how automation and dashboards succeed when they feel intuitive and human.
Gen AI and Free Cash: The Strategic Lens for Financial Agility
January 30 by Nishchinth Dewar
Gen AI transforms cash flow visibility, helping individuals and organizations understand free cash and build financial agility in uncertainty.
Reimagining Record-to-Report in the Age of AI: From Compliance Engine to Value Creator
January 22 by Amisha Kapoor
Discover how AI can transform Record-to-Report from a compliance function into a value-creating engine for CFOs, Controllers, and GBS leaders.
Everyone Talks About Transformation, Few Are Ready to Leap!
January 15 by Nishchinth Dewar
Why most transformations fail: execution matters more than desire. Learn how action, urgency, and persistence drive real change.
8 Steps for Integrating DEI into the GBS DNA
January 08 by Kiran Ahuja
Embed DEI in GBS design to boost collaboration, innovation, and performance.
What’s Next for GBS in 2026? Here’s What You Need to Know
January 07 by Beth Brown
GBS in 2026: Explore AI-driven transformation, data insights, and flexible workforce models.
SSON’s Best Articles of 2025: A Year in Thought Leadership
December 18 by Beth Brown
A recap of 2025’s top GBS thought leadership and the key lessons on AI, talent, and strategy that will guide leaders into 2026.
