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Articles

Articles are written by experienced practitioners from the shared services and outsourcing industry. These articles include case studies based on real-life situations. For anyone looking for answer to some of the day to day services delivery challenges, SSON's articles repository represents an excellent resource.

1790 article results
of 179
November 17, 2017 by Priyanka Anand
Priyanka Anand
How to maintain your SSO's lead in today's market
Tags: SSO | technology | talent
November 7, 2017 by SSON Analytics
IA VAW 2
View a snapshot of Intelligent Automation (IA) adoption based on 214 recorded cases of IA pilots and implementations in the United States as listed in the Intelligent Automation Universe (IAU).
October 9, 2017 by Barbara Hodge
Barbara Hodge, Editor
SSON's hotly awaited annual survey - just launched!
Tags: survey | SSON | members
September 29, 2017 by Tony Saldanha
P&G
Learning from industry "disruptors" to spearhead the future with "Next Generation" Services
Higher Ed Roadmap
This infographic breaks down the steps to develop a compelling shared services brand that drives adoption, cultural change and stakeholder buy-in
September 18, 2017 by Pedro Moreira
tree
If you have questions about the future of your shared services job, GBS, skill sets, robotics, outsourcing model, etc – don't miss this incredible interview with two of the industry's greats!
September 15, 2017 by SSON Analytics
Nordics workbook
This 2017 report from SSON Analytics on the Nordics Shared Services landscape analyses 138 captive/hybrid SSCs in the Nordics region
September 7, 2017 by Seth Adler
Seth Adler
What YOU need to know about how your customers think!
September 6, 2017 by
Business Transformation 2017
Gain a better understanding of Transpower NZ and Wellington City Council's transformation journeys to date and key lessons for other organisations facing similar challenges
SSOW Asia 2017 IA article
Leading SSO executives in Asia elaborate on why IA is a valuable tool for change and disruption, and why it heralds a new shared services model
1790 article results
of 179