SSON | Articles
The Shared Services and Outsourcing Network (SSON) keeps you up to date with the industry. We are devoted to keeping stakeholders abreast of the latest and most topical shared services information and outsourcing news. Insight from SSON provides relevant, timely and actionable industry insight for global business services professionals. View our latest shared services articles and outsourcing articles below.
Human‑Centric Leadership in a Skills-Short Environment
June 23 by Dr Kym Davis
Human‑centric leadership drives performance by prioritising empathy and trust – unlocking talent, supporting wellbeing, and enabling sustainable, reg
The Future of HR Shared Services: 5 Lessons for Leaders
June 16 by Beth Brown
AI is reshaping HR shared services. Explore five key lessons for building agile, data-driven, and human-centered HR delivery models
Agentic AI: 5 Lessons for Scaling Digital Labor
June 12 by Beth Brown
Agentic AI insights from the 2026 enterprise conference, covering governance, data readiness, and strategies to scale digital labor successfully.
Why Finance Needs Its Own Strategy in 2026 (And How to Build One)
June 11 by Joe Sagrilla
Finance needs its own strategy in 2026, moving beyond cost efficiency to make deliberate choices on where to play and how to win.
AI Agents: The New Identity Governance Challenge for Shared Services
June 03 by Alex Vakulov
AI agents are transforming operations but create new identity governance risks, requiring strict access control, monitoring, and ownership to ensure secure auto
Where Accounts Payable Leakage Hides: High-Risk Categories Finance Teams Should Revisit
June 02 by Rachel Guttenberg
Discover where AP leakage hides – from returns and rebates to duplicates and pricing errors – and the high-risk categories finance teams should review.
Reflections on Shared Services and Outsourcing Week Europe 2026
June 01 by Eve Michell
From agentic AI to claiming your seat at the C-Suite table, here are the five key takeaways from Shared Services and Outsourcing Week Europe 2026 in Estoril, P
Built to "Transform." Designed Not to Be Questioned
May 27 by Deborah Kops
Transformation programs fail not on ideas, but governance, without independent oversight, costs rise, duplication spreads, and ROI becomes narrative.
How to Build a Change Engine Beyond Communications
May 27 by Eve Michell
Merck Group's Jan Derek Gill shares five key lessons for building a change engine that goes beyond communications to drive lasting transformation.
How Master Data Governance Guides the Path to Actionable Insights
May 22 by Nishchinth Dewar
How to transform legacy data into insights with master data governance: cleaning vendors, improving accuracy, and turning chaos into actionable decisions.
AI + HI = The Only Equation That Matters in Shared Services
May 18 by Tom Sterling
AI alone won’t transform shared services. Discover why human intelligence, behavior change, and workflow redesign define the winners in the AI era.
The Last 30 Years of Shared Services: Lessons & What’s Next
May 15 by Beth Brown
Final reflections from SSOW Orlando 2026 on orchestration, agentic AI, data readiness, operating models, and skills shaping shared services’ next era.
