How BP used game psychology to make it fun for staff to engage with training, and align with enterprise goals
The technological innovations of the past decade have driven what is perhaps the most significant revolution in the workplace since assembly lines appeared on factory floors.
Why concentrating on emerging services and focusing on aggressive expansion is the right choice for the National Grid
Nearly 90% of U.S. employees say the idea of a Chief Happiness Officer is a good idea
What's the value of globally integrated as opposed to silo-based services? And how do you build GBS from the bottom up, considering 'fit for purpose'?
How to make sourcing decisions in light of "everything changing" in the BPO world
How humans will become more valuable than ever before in the machine-driven age of robotics
Key trends from SSO Week 2017
How Finance and HR are working towards an improved services delivery model at Sodexo
RPA: Leveraging the strengths of existing technology options already on hand first, will avoid adding additional layers of complexity without cannibalizing past business cases