SSON | Articles
The Shared Services and Outsourcing Network (SSON) keeps you up to date with the industry. We are devoted to keeping stakeholders abreast of the latest and most topical shared services information and outsourcing news. Insight from SSON provides relevant, timely and actionable industry insight for global business services professionals. View our latest shared services articles and outsourcing articles below.
GBS Uncovered: What Practitioners are Actually Talking About
April 29 by Beth Brown
GBS leaders’ candid SSOW Orlando 2026 IDG takeaways: automation reality gaps, ROI challenges, AI agent ownership, governance risk and talent retention.
Fear of Flying: Why Stakeholders Resist Speed in GBS Transformation
April 29 by Deborah Kops
Speed to value in GBS transformation often feels risky to stakeholders used to stability. Learn why enterprises resist acceleration and how to build trust, redu
Employee Engagement as a Strategic Lever in the War for Talent
April 21 by Dr Kym Davis
How shared services leaders can use employee engagement to close capability gaps, retain talent, and improve service performance.
Why Cash Flow Is the King: The Mountain and the Flow
April 20 by Nishchinth Dewar
Discover why cash flow is vital for business success. Understand its role in sustaining growth, resilience, and overall vitality in your venture.
How Can You Build a True Delivery Partnership in BPO?
April 15 by Justin Southwell
Build a true BPO delivery partnership by aligning incentives, building trust, and thinking long term—beyond contracts, SLAs, and cost optimization.
The New R2R Mandate: Balancing AI Innovation with Risk, Control, and Trust
April 14 by Amisha Kapoor
How AI is reshaping Record-to-Report—and why finance leaders must balance speed, innovation, and control to protect trust and financial integrity.
The Wolf Pack Way: Governing Process Excellence with Precision and Purpose
April 09 by Nishchinth Dewar
Process Excellence needs governance to thrive. Learn how leadership, structure, and discipline (like a wolf pack) create scalable, resilient operations.
Recovery Auditing 101: What It Is, What It Isn’t, and Why It Still Matters Today
April 07 by Rachel Guttenberg
Learn how recovery auditing protects value, strengthens controls, and remains essential despite modern ERPs, automation, and AI-driven P2P processes.
Data‑Centric Security: How to Rebuild Enterprise Data Protection for Modern Organizations
April 01 by Alex Vakulov
Discover how data‑centric security helps modern enterprises classify, govern, and protect sensitive information wherever it moves.
Why Agentic AI Projects Fail to Scale: Moving Beyond Pilot Mode
March 31 by Beth Brown
Discover why agentic AI pilots stall and what it really takes to scale, data, orchestration, outcome‑driven metrics, and workforce readiness.
Frontline by Design: How Customer Experience Is Reshaping GBS
March 27 by Beth Brown
How GBS is becoming a frontline CX engine, blending AI, human judgement, and outcome‑driven metrics to shift from efficiency to experience.
From Six Sigma to Speed to Value: Rethinking Transformation in Shared Services
March 24 by Wojciech Tatys
Why shared services must move beyond Six Sigma to speed to value, delivering fast impact, embracing AI, and accepting “good enough”.
