SSON | Articles
The Shared Services and Outsourcing Network (SSON) keeps you up to date with the industry. We are devoted to keeping stakeholders abreast of the latest and most topical shared services information and outsourcing news. Insight from SSON provides relevant, timely and actionable industry insight for global business services professionals. View our latest shared services articles and outsourcing articles below.
The Employee Lifecycle: The Structural Backbone of EX
August 11 by Dr Kym Davis
Improve employee engagement and customer experience by designing a coherent employee experience across the full employee lifecycle.
Can Agentic AI Fix a Broken Shared Services Process?
August 11 by Robert J. Yeldell, Jr.
Can Agentic AI fix broken shared services processes? Learn when to use AI, agents, or process redesign to address root causes.
The Financial Blindside: When Internal Reporting Tells Only Half the Story
August 10 by Rachel Guttenberg
Supplier statement reviews uncover hidden credits, strengthen controls, and reveal financial blind spots beyond internal reporting.
Hedging Their Bets: Why GBS Candidates Write Resumes Like The Twelve Days of Christmas
July 28 by Deborah Kops
Looking for a GBS job? Learn why overly broad resumes fail and how to position your core expertise, credible adjacencies, and next career move.
How to Avoid the Biggest Pitfalls in Agentic AI Deployment
July 28 by Sally Fletcher
Avoid the biggest Agentic AI deployment pitfalls: rethink RPA habits, focus on outcomes, improve readiness and prove ROI with high-volume use cases.
How Modern Enterprises Are Rebuilding Remote Access from the Ground Up
July 24 by Alex Vakulov
Modern enterprises are replacing legacy VPNs with identity-based access, Zero Trust, and SASE to secure hybrid work and reduce risk.
AI Adoption: Fast Is Easy. Finishing Is a Different Problem
July 23 by Tom Sterling
Fast AI adoption is easy. Real transformation requires redesigning work and leading people.
AI Training Fatigue: Why Continuous Improvement Needs a Mindset Shift
July 22 by Wojciech Tatys
AI training fatigue is real. Learn why organizations need to shift from continuous training to a growth mindset that drives real change.
Digital Colleagues and the Future of Work: What AI Agents Mean for Employees
July 16 by Beth Brown
Discover how organizations need to rethink work in the age of the digital colleague, and what the rise of agentic AI means for human workers.
HR Metrics: 5 Ways Shared Services Can Prove Business Value
July 10 by Beth Brown
Discover 5 HR ways GBS can prove business value, from employee experience and AI impact to workforce agility, trust, and smarter decision-making
Designing the Future R2R Operating Model: From Fragmented Processes to Intelligent Finance Platforms
July 08 by Amisha Kapoor
Reinvent Record-to-Report with intelligent finance platforms, AI, standardized processes, embedded controls, and real-time insights at scale.
Is Shared Services Ready for Agentic AI?
July 07 by Robert J. Yeldell, Jr.
Discover how shared services can prepare for agentic AI, boost efficiency, transform operations, and build a future-ready service model.
