Articles
The Shared Services and Outsourcing Network (SSON) keeps you up to date with the industry. We are devoted to keeping stakeholders abreast of the latest and most topical shared services information and outsourcing news. Insight from SSON provides relevant, timely and actionable industry insight for global business services professionals. View our latest shared services articles and outsourcing articles below.
The Incredible Shrinking GBS
March 13 by Deborah Kops
Found out what's next for GBS with leading industry expert Deborah Kops
The 2025 North American SSON Impact Awards Finalists
March 10 by SSO Network
The finalists for the 2025 North American SSON Impact Awards have been revealed..
5 Ways To Use Agentic AI
March 06 by Vladimiro Ferreira
Struggling to use Agentic AI? Discover 5 key ways to successfully utilize Agentic AI with Vladimiro Ferreira
Head of Internal Services: What I Learned from Fixing Service Frustrations at Swarovski
March 06 by Isabella Kosch
Dive into what Isabella Kosch learned from fixing service frustrations at Swarovski
Empowering Your Workforce: The Key to a Future-Ready Global Business Services (GBS) Model
March 04 by Kiran Ahuja
Discover How To Empower Your Workforce with Kiran Ahuja
Outsourcing Reimagined: Top Strategies for Future-Proof Partnerships
February 26 by Bob Cecil
Navigating the Future of Outsourcing with industry expert Bob Cecil
AI Governance in an Era of Agentic Automation
February 21 by Jonathan Hardy
Effective AI governance frameworks rest on three critical pillars: Data Governance, Algorithmic Controls , and Human-AI Alignment.
How to Transform GBS into a Customer-Friendly Service Organization
February 20 by Isabella Kosch
How to Transform GBS into a Customer-Friendly Service Organization
Your Guide to P2P/AP Process Pre-Automation Fixes
February 20 by Adam Hermann
Adam Hermann highlights five guiding principles for improving P2P and AP processes.
The Art of Being a True Business Partner
February 13 by Misty Thorpe
Discover why your business partnership must rely on trust, credibility, loyalty, openness, and mutuality.Â
Navigating Leadership: The Danger of Autocracy
February 10 by Rob Jackson
Autocratic, parenting leadership at work has a shelf-life; short-term control creates long-term resentment.
Adapting to Change: What Finance Leaders Must Know for 2025
January 29 by Shared Services & Outsourcing Network
Finance in 2025: Upskill teams, use AI to combat fraud, automate processes, and invest in scalable tech.
