Global Business Services (GBS)
Global Business Services (GBS) is one of the hottest areas of corporate development in driving optimized performance across business support services. Today, GBS is often the delivery engine for digital transformation, an industry that's projected to grow dramatically from USD 1.8 trillion in 2022 to 2.5 trillion in 2025, besides being the #1 priority for most boards and CEOs.
Interested in learning about GBS? Look no further. We have authoritative news, podcasts, reports and features on to help your business process.
SSOW Post-Show Report (San Diego 2026)
October 06 by Shared Services & Outsourcing Network
Discover key insights from SSOW San Diego 2026, including attendee trends, top sessions, AI strategies, and the future of shared services.
How Can Shared Services Turn AI-Created Capacity into Business Value?
September 24 by Robert J. Yeldell, Jr.
Discover how shared services leaders can turn AI-created capacity into growth, cost savings, process improvement and higher-value work.
Is Your Shared Services Operating Model Ready for Transformation?
September 24 by Beth Brown
Discover why shared services transformations fail: and how stronger operating models, data foundations and employee engagement unlock AI value.
Securing the Boardroom Seat for GBS: Mastering the Language of Influence
September 16 by Eve Michell
Learn our top three takeaways from Shared Services and GBS Select San Diego on communicating effectively with the board.
Why GBS Transformation Needs a Special Kind of Leader
September 01 by Mauro Portela
Explore the journey of leadership through the lens of personal experience, highlighting the importance of adaptability and the dynamics of strategy execution.
The Future of Business Services
August 24 by Edesio Santana
Enterprise services are evolving from operational hubs into strategic partners, connecting people, processes, data and intelligence to drive resilience.
The Operational AI-Readiness Layer: How Organizations Can Ensure Integrity in Their Data Foundations
August 12 by Eve Michell
Explore how the Operational AI-Readiness Layer can help GBS leaders improve data readiness, strengthen governance, and build stronger foundations for AI success
Why Service Portfolio and Catalog Are the Gateway to GBS.ai
August 01 by Shared Services & Outsourcing Network
Discover why AI can't fix a broken service catalog. New EY and ServiceNow research reveals an 8-step framework to build the GBS foundation AI needs...
How Modern Enterprises Are Rebuilding Remote Access from the Ground Up
July 24 by Alex Vakulov
Modern enterprises are replacing legacy VPNs with identity-based access, Zero Trust, and SASE to secure hybrid work and reduce risk.
Fearless Leadership in Uncertain Times
July 15 by Edesio Santana
Fearless leadership in uncertain times: how courage, resilience, diversity, and collaboration helped transform crisis into opportunity during a TEDx journey.
When to Switch BPO Providers and When to Fix the One You Have
July 13 by Justin Southwell
Before switching BPO providers, assess trust, costs, root causes, and AI readiness. Learn when to fix the relationship and when to move on.
Designing the Future R2R Operating Model: From Fragmented Processes to Intelligent Finance Platforms
July 08 by Amisha Kapoor
Reinvent Record-to-Report with intelligent finance platforms, AI, standardized processes, embedded controls, and real-time insights at scale.
