Global Business Services (GBS)
Global Business Services (GBS) is one of the hottest areas of corporate development in driving optimized performance across business support services. Today, GBS is often the delivery engine for digital transformation, an industry that's projected to grow dramatically from USD 1.8 trillion in 2022 to 2.5 trillion in 2025, besides being the #1 priority for most boards and CEOs.
Interested in learning about GBS? Look no further. We have authoritative news, podcasts, reports and features on to help your business process.
Rethinking Outsourcing: From Model Selection to Execution Readiness
March 24 by Shared Services & Outsourcing Network
Rethink outsourcing with a practical guide to model selection and execution readiness, helping GBS leaders scale with confidence and drive long-term value.
From Six Sigma to Speed to Value: Rethinking Transformation in Shared Services
March 24 by Wojciech Tatys
Why shared services must move beyond Six Sigma to speed to value, delivering fast impact, embracing AI, and accepting “good enough”.
Change of Command: When the GBS Reporting Line Shifts
March 24 by Deborah Kops
Deborah Kops discusses how to navigate reporting line changes in GBS and strategies for adapting and asserting influence as a leader.
Kim Skanson on The Power of Positive Perspective, Collaboration, and Mentorship
March 23 by Kim Skanson
Kim Skanson shares leadership lessons on positive perspective, collaboration, and mentorship, and how inclusive, people-first leadership drives growth in GBS.
Navigating Change Without Disruption: Why Resilience is the New Operating Model
March 18 by Beth Brown
How GBS leaders can drive continuous transformation, orchestrate people and AI, and build resilience, without disrupting operational performance.
Inside the Agentic AI Bootcamp: What GBS Leaders Need to Know
March 17 by Beth Brown
Key takeaways from the Agentic AI Bootcamp at SSOW Orlando, exploring data readiness, trust, governance, and scaling AI in shared services.
Top 5 Insights from SSOWomen’s Day 2026
March 16 by Beth Brown
From fostering community to taking risks, discover the top five lessons from SSOWomen's Day 2026.
AI-Driven Outsourcing in 2026
March 13 by Bob Cecil
How AI is reshaping outsourcing in 2026, from strategy and provider selection to contracts, governance, risks, and new partnership models.
Analytics Beyond Numerator & Denominator: From Analytics Reporting to Real Influence
March 11 by Nishchinth Dewar
Two lemonade stands. Two mindsets. Discover how modern analytics moves beyond reporting to decision intelligence and real business impact.
Trudy Tan on Shaping the Future of Asian Talent in GBS
March 03 by Trudy Tan
A profile of Trudy Tan on championing Asian GBS talent, fostering diversity, and shaping future leaders across Sanofi’s hubs in Kuala Lumpur and Chengdu.
Crafting Teams That Deliver Excellence: Nick Fury’s Framework from Avengers
February 27 by Nishchinth Dewar
Unlock high-performance teamwork with these fundamentals: prioritize the right mix, purpose over ego, and trust the chaos for innovation.
There Are Always Dots to Connect. But Do We See Them?
February 27 by Mauro Portela
Discover how a shift in mindset and trust transformed work culture at Danone, earning Asana’s 2025 Most Transformational Leader Award.
