Global Business Services (GBS)
Global Business Services (GBS) is one of the hottest areas of corporate development in driving optimized performance across business support services. Today, GBS is often the delivery engine for digital transformation, an industry that's projected to grow dramatically from USD 1.8 trillion in 2022 to 2.5 trillion in 2025, besides being the #1 priority for most boards and CEOs.
Interested in learning about GBS? Look no further. We have authoritative news, podcasts, reports and features on to help your business process.
AI Agents: The New Identity Governance Challenge for Shared Services
June 03 by Alex Vakulov
AI agents are transforming operations but create new identity governance risks, requiring strict access control, monitoring, and ownership to ensure secure auto
Is AI the Key to Unlocking Mass Customization?
June 02 by Bob Cecil
AI enables mass customization by balancing standardized processes with flexible, context-aware decisions in GBS and enterprise operations.
Reflections on Shared Services and Outsourcing Week Europe 2026
June 01 by Eve Michell
From agentic AI to claiming your seat at the C-Suite table, here are the five key takeaways from Shared Services and Outsourcing Week Europe 2026 in Estoril, P
Identifying a Corporate Culture That Supports Strong Processes
May 29 by Stephanie Dentino
Strong corporate culture drives effective processes through accountability, clear documentation, risk awareness, and continuous improvement.
Leadership Lessons in Technological Change
May 29 by Edesio Santana
Leadership lessons on driving digital transformation through inclusion, reskilling, and ethical leadership.
Outsourcing in the Age of Accountability: Security, Fraud & AML at the Core
May 28 by Shared Services & Outsourcing Network
Discover how secure-by-design outsourcing enables organizations to effectively manage fraud, AML, compliance, and cyber risk in high-risk environments.
How to Build a Change Engine Beyond Communications
May 27 by Eve Michell
Merck Group's Jan Derek Gill shares five key lessons for building a change engine that goes beyond communications to drive lasting transformation.
Next Generation GBS: The Missing Who
May 27 by Mauro Portela
Why the future of business services depends on accountability, ownership, and stewardship (not technology alone) to drive real transformation.
Built to "Transform." Designed Not to Be Questioned
May 27 by Deborah Kops
Transformation programs fail not on ideas, but governance, without independent oversight, costs rise, duplication spreads, and ROI becomes narrative.
How Master Data Governance Guides the Path to Actionable Insights
May 22 by Nishchinth Dewar
How to transform legacy data into insights with master data governance: cleaning vendors, improving accuracy, and turning chaos into actionable decisions.
AI + HI = The Only Equation That Matters in Shared ServicesÂ
May 18 by Tom Sterling
AI alone won’t transform shared services. Discover why human intelligence, behavior change, and workflow redesign define the winners in the AI era.
The Last 30 Years of Shared Services: Lessons & What’s Next
May 15 by Beth Brown
Final reflections from SSOW Orlando 2026 on orchestration, agentic AI, data readiness, operating models, and skills shaping shared services’ next era.
