Global Business Services (GBS)
Global Business Services (GBS) is one of the hottest areas of corporate development in driving optimized performance across business support services. Today, GBS is often the delivery engine for digital transformation, an industry that's projected to grow dramatically from USD 1.8 trillion in 2022 to 2.5 trillion in 2025, besides being the #1 priority for most boards and CEOs.
Interested in learning about GBS? Look no further. We have authoritative news, podcasts, reports and features on to help your business process.
Fearless Leadership in Uncertain Times
July 15 by Edesio Santana
Fearless leadership in uncertain times: how courage, resilience, diversity, and collaboration helped transform crisis into opportunity during a TEDx journey.
When to Switch BPO Providers and When to Fix the One You Have
July 13 by Justin Southwell
Before switching BPO providers, assess trust, costs, root causes, and AI readiness. Learn when to fix the relationship and when to move on.
Designing the Future R2R Operating Model: From Fragmented Processes to Intelligent Finance Platforms
July 08 by Amisha Kapoor
Reinvent Record-to-Report with intelligent finance platforms, AI, standardized processes, embedded controls, and real-time insights at scale.
Is Shared Services Ready for Agentic AI?
July 07 by Robert J. Yeldell, Jr.
Discover how shared services can prepare for agentic AI, boost efficiency, transform operations, and build a future-ready service model.
Your GCC's Missing Capability: The Case for Building Financial Recovery Internally
July 07 by Rachel Guttenberg
Build financial recovery as an internal GCC capability to retain knowledge, leverage AI-driven reskilling, reduce leakage, and drive continuous improvement.
HR Leadership Through Layered Disruption: How Shared Services Can Build Resilience
July 03 by Beth Brown
HR leaders can build resilience through agile operating models, trusted data, human-centered AI adoption, and empathetic change leadership.
Purple People: The Great Unlock for GBS
July 02 by Deborah Kops
Why GBS needs “purple people” who can connect process, technology, data, governance, talent, and AI into one operating system.
Why Finance Needs Its Own Strategy in 2026 (And How to Build One)
June 11 by Joe Sagrilla
Finance needs its own strategy in 2026, moving beyond cost efficiency to make deliberate choices on where to play and how to win.
Why BPO Relationships Plateau After Go-Live – And How to Prevent It
June 08 by Justin Southwell
BPO relationships often plateau after go-live as suppliers shift to cost-focused delivery and buyers lack clear strategy for ongoing value and innovation.
AI Agents: The New Identity Governance Challenge for Shared Services
June 03 by Alex Vakulov
AI agents are transforming operations but create new identity governance risks, requiring strict access control, monitoring, and ownership to ensure secure auto
Is AI the Key to Unlocking Mass Customization?
June 02 by Bob Cecil
AI enables mass customization by balancing standardized processes with flexible, context-aware decisions in GBS and enterprise operations.
Reflections on Shared Services and Outsourcing Week Europe 2026
June 01 by Eve Michell
From agentic AI to claiming your seat at the C-Suite table, here are the five key takeaways from Shared Services and Outsourcing Week Europe 2026 in Estoril, P
