Global Business Services (GBS)
Global Business Services (GBS) is one of the hottest areas of corporate development in driving optimized performance across business support services. Today, GBS is often the delivery engine for digital transformation, an industry that's projected to grow dramatically from USD 1.8 trillion in 2022 to 2.5 trillion in 2025, besides being the #1 priority for most boards and CEOs.
Interested in learning about GBS? Look no further. We have authoritative news, podcasts, reports and features on to help your business process.
The Hidden Costs of Cultural Assumptions in Global Delivery
February 24 by Justin Southwell
Learn how cultural assumptions quietly erode global delivery performance, and the practices that strengthen brand, leadership, impact, and engagement.
The Back Office Revolution: Why Transformation Now Requires an Outsourced Operating Model
February 20 by Shared Services & Outsourcing Network
Discover why middle-market organizations require an integrated operating system, combining automation and managed services.
Tage Smith on Leading Transformation & Fostering Inclusivity
February 17 by Tage Smith
A leadership profile of Tage Smith on transformation, inclusive teams, and empowering the next generation of women shaping the future of GBS.
Pump up the Volume : 5 Actions to Create a More Agile GBS
February 03 by Bob Cecil
AI is reshaping SG&A cost efficiency. Discover 5 actions for GBS leaders to leverage volume growth, manage volatility, and optimize cost structures.
Ashlie Crosby on Leading with Purpose in a Transforming World
February 02 by Ashlie Crosby
Ashlie Crosby shares her journey in finance, resilience through change, and how she’s leading Mastercard GBS with purpose and innovation.
The White Canvas Moment - When Generative AI Meets GBS x.0
January 23 by Mauro Portela
Why every industry is racing to “5.0.” Explore how Generative AI creates a white‑canvas moment; shifting from optimization to designing new operating models.
Caroline Basyn on Tech, Talent, and the Power of Inclusive Cultures
January 19 by Caroline Basyn
Insights from Caroline Basyn on digital transformation, inclusive leadership, and the power of diverse teams shaping the future of GBS.
Special New Year's Edition | Reflecting on 2025
January 15 by Mauro Portela
A personal reflection on AI acceleration, trust, and what 20 years of cross-functional leadership taught Mauro Portela about the future of work.
Everyone Talks About Transformation, Few Are Ready to Leap!
January 15 by Nishchinth Dewar
Why most transformations fail: execution matters more than desire. Learn how action, urgency, and persistence drive real change.
What’s Next for GBS in 2026? Here’s What You Need to Know
January 07 by Beth Brown
GBS in 2026: Explore AI-driven transformation, data insights, and flexible workforce models.
Deborah Kops on GBS Careers, Hard Truths, and Leadership
January 06 by Deborah Kops
Deborah Kops discusses her rich GBS career journey and the hard-earned lessons she has gained along the way.
SSON’s Best Articles of 2025: A Year in Thought Leadership
December 18 by Beth Brown
A recap of 2025’s top GBS thought leadership and the key lessons on AI, talent, and strategy that will guide leaders into 2026.
