Global Business Services (GBS)
Global Business Services (GBS) is one of the hottest areas of corporate development in driving optimized performance across business support services. Today, GBS is often the delivery engine for digital transformation, an industry that's projected to grow dramatically from USD 1.8 trillion in 2022 to 2.5 trillion in 2025, besides being the #1 priority for most boards and CEOs.
Interested in learning about GBS? Look no further. We have authoritative news, podcasts, reports and features on to help your business process.
SSON’s Best Articles of 2025: A Year in Thought Leadership
December 18 by Beth Brown
A recap of 2025’s top GBS thought leadership and the key lessons on AI, talent, and strategy that will guide leaders into 2026.
The AI-Driven C-Suite
December 15 by Sally Fletcher
Ansgar Thiessen of Swiss Re explores how AI is reshaping leadership, decision-making, and global business services. Listen now!
Empowering Women in GBS: 5 Strategies for Leadership & Career Growth
December 09 by Beth Brown
Discover 5 proven strategies to empower women in GBS leadership; build your brand, network smart, and thrive in a changing business landscape.
Costa Rica: The Smart and Strategic Choice for Global Business Services
December 08 by Shared Services & Outsourcing Network
Discover why Costa Rica is the smart choice for GBS: stability, talent, and tech innovation for scalable growth.
A Candid Review on the Future of Agentic AI
December 04 by Beth Brown
Explore 7 candid truths about Agentic AI in GBS—its real potential, challenges, and why success depends on more than just technology.
Data Literacy as the First Step in Digital Transformation
November 28 by Edesio Santana
Learn how data literacy blends skills, culture, and courage to turn information into meaning and help organizations make smarter, aligned decisions.
From Cost to Strategic Partner: How GBS Leadership is Redefining Value
November 27 by Beth Brown
How GBS leaders at SSOW Autumn 2025 are shifting from cost centers to strategic partners through talent mobility, innovation, and storytelling.
"Think Like a CFO" with Michael van der Ploeg
November 19 by Michael van der Ploeg
Michael van der Ploeg shares his journey to GBS, fostering end-to-end processes and team skills to boost collaboration and results.
Double-Hatting in GBS: Agility or Exhaustion?
November 07 by Deborah Kops
Discover when double-hatting drives GBS agility, and when it backfires. Learn how to use it strategically to build stronger, smarter teams.
Building a Bridge to the Future: Human-tech Collaboration for Results
November 05 by Edesio Santana
Discover how aligned people, processes, and technology drive enterprise resilience and innovation.
5 Questions That Will Keep Your GBS Relevant in 2026 & Beyond
November 03 by Shared Services & Outsourcing Network
Read the latest from SSOW Autumn, as Tom Bangermann breaks down the future of GBS.
The Rise of GCCs in India
October 23 by Dr. Sumit Mitra
Dr Sumit Mitra, CEO, Tesco Business Solutions, gives his thoughts on The Rise of GCCs (Global Capability Centers) in India.
