Shared Services
Shared services is the now well-established principle of consolidating support services, and delivering these from centralized locations to provide lower costs, higher quality/reliability, standardization and harmonization of processes, and a flexible services delivery platform from which to leverage growth or manage business constriction. Find all the latest Shared Services content from SSON below...
Building Operating Resilience in an Era of Pressure, Scarcity, and Strain
June 24 by Shared Services & Outsourcing Network
Discover how BFSI, healthcare, and professional services leaders are building operating resilience through outsourcing, AI, and scalable delivery models.
SSOW 2027 | Shared Services Excellence, Agentic AI, & GBS Transformation
June 18 by Shared Services & Outsourcing Network
Join SSOW 2027 in Orlando for shared services, GBS transformation, Agentic AI, automation, networking, and enterprise operations insights.
Why Finance Needs Its Own Strategy in 2026 (And How to Build One)
June 11 by Joe Sagrilla
Finance needs its own strategy in 2026, moving beyond cost efficiency to make deliberate choices on where to play and how to win.
AI Agents: The New Identity Governance Challenge for Shared Services
June 03 by Alex Vakulov
AI agents are transforming operations but create new identity governance risks, requiring strict access control, monitoring, and ownership to ensure secure auto
Is AI the Key to Unlocking Mass Customization?
June 02 by Bob Cecil
AI enables mass customization by balancing standardized processes with flexible, context-aware decisions in GBS and enterprise operations.
Leadership Lessons in Technological Change
May 29 by Edesio Santana
Leadership lessons on driving digital transformation through inclusion, reskilling, and ethical leadership.
Next Generation GBS: The Missing Who
May 27 by Mauro Portela
Why the future of business services depends on accountability, ownership, and stewardship (not technology alone) to drive real transformation.
How Master Data Governance Guides the Path to Actionable Insights
May 22 by Nishchinth Dewar
How to transform legacy data into insights with master data governance: cleaning vendors, improving accuracy, and turning chaos into actionable decisions.
AI + HI = The Only Equation That Matters in Shared ServicesÂ
May 18 by Tom Sterling
AI alone won’t transform shared services. Discover why human intelligence, behavior change, and workflow redesign define the winners in the AI era.
30th SSOW Post-Show Report
May 18 by Shared Services & Outsourcing Network
Discover why SSOW continues to be the definitive event shaping the shared services and GBS landscape with the March 2026 SSOW Post-Show Report.
3 Key Actions to Close the Gap Between AI and Enterprise Systems
April 27 by Bob Cecil
Three practical actions to integrate AI with enterprise systems, helping leaders drive better outcomes through orchestration, process focus, and balance.
The Global Capability Center Playbook: Building Strategic Capability at Any Sale
April 24 by Shared Services & Outsourcing Network
How leading organizations are evolving beyond traditional outsourcing to build strategic capabilities in AI, data, and product development...
