Shared Services
Shared services is the now well-established principle of consolidating support services, and delivering these from centralized locations to provide lower costs, higher quality/reliability, standardization and harmonization of processes, and a flexible services delivery platform from which to leverage growth or manage business constriction. Find all the latest Shared Services content from SSON below...
Designing the Future R2R Operating Model: From Fragmented Processes to Intelligent Finance Platforms
July 08 by Amisha Kapoor
Reinvent Record-to-Report with intelligent finance platforms, AI, standardized processes, embedded controls, and real-time insights at scale.
Volunteering as Leadership Training
July 08 by Edesio Santana
How IBM’s Service Corps turned skills-based volunteering into a leadership development engine that delivered social and business impact.
Is Shared Services Ready for Agentic AI?
July 07 by Robert J. Yeldell, Jr.
Discover how shared services can prepare for agentic AI, boost efficiency, transform operations, and build a future-ready service model.
Your GCC's Missing Capability: The Case for Building Financial Recovery Internally
July 07 by Rachel Guttenberg
Build financial recovery as an internal GCC capability to retain knowledge, leverage AI-driven reskilling, reduce leakage, and drive continuous improvement.
HR Leadership Through Layered Disruption: How Shared Services Can Build Resilience
July 03 by Beth Brown
HR leaders can build resilience through agile operating models, trusted data, human-centered AI adoption, and empathetic change leadership.
Purple People: The Great Unlock for GBS
July 02 by Deborah Kops
Why GBS needs “purple people” who can connect process, technology, data, governance, talent, and AI into one operating system.
Building Operating Resilience in an Era of Pressure, Scarcity, and Strain
June 24 by Shared Services & Outsourcing Network
Discover how BFSI, healthcare, and professional services leaders are building operating resilience through outsourcing, AI, and scalable delivery models.
SSOW 2027 | Shared Services Excellence, Agentic AI, & GBS Transformation
June 18 by Shared Services & Outsourcing Network
Join SSOW 2027 in Orlando for shared services, GBS transformation, Agentic AI, automation, networking, and enterprise operations insights.
Why Finance Needs Its Own Strategy in 2026 (And How to Build One)
June 11 by Joe Sagrilla
Finance needs its own strategy in 2026, moving beyond cost efficiency to make deliberate choices on where to play and how to win.
AI Agents: The New Identity Governance Challenge for Shared Services
June 03 by Alex Vakulov
AI agents are transforming operations but create new identity governance risks, requiring strict access control, monitoring, and ownership to ensure secure auto
Is AI the Key to Unlocking Mass Customization?
June 02 by Bob Cecil
AI enables mass customization by balancing standardized processes with flexible, context-aware decisions in GBS and enterprise operations.
Leadership Lessons in Technological Change
May 29 by Edesio Santana
Leadership lessons on driving digital transformation through inclusion, reskilling, and ethical leadership.
