Shared Services
Shared services is the now well-established principle of consolidating support services, and delivering these from centralized locations to provide lower costs, higher quality/reliability, standardization and harmonization of processes, and a flexible services delivery platform from which to leverage growth or manage business constriction. Find all the latest Shared Services content from SSON below...
Leadership Lessons in Technological Change
May 29 by Edesio Santana
Leadership lessons on driving digital transformation through inclusion, reskilling, and ethical leadership.
Next Generation GBS: The Missing Who
May 27 by Mauro Portela
Why the future of business services depends on accountability, ownership, and stewardship (not technology alone) to drive real transformation.
How Master Data Governance Guides the Path to Actionable Insights
May 22 by Nishchinth Dewar
How to transform legacy data into insights with master data governance: cleaning vendors, improving accuracy, and turning chaos into actionable decisions.
30th SSOW Post-Show Report
May 18 by Shared Services & Outsourcing Network
Discover why SSOW continues to be the definitive event shaping the shared services and GBS landscape with the March 2026 SSOW Post-Show Report.
AI + HI = The Only Equation That Matters in Shared Services
May 18 by Tom Sterling
AI alone won’t transform shared services. Discover why human intelligence, behavior change, and workflow redesign define the winners in the AI era.
3 Key Actions to Close the Gap Between AI and Enterprise Systems
April 27 by Bob Cecil
Three practical actions to integrate AI with enterprise systems, helping leaders drive better outcomes through orchestration, process focus, and balance.
The Global Capability Center Playbook: Building Strategic Capability at Any Sale
April 24 by Shared Services & Outsourcing Network
How leading organizations are evolving beyond traditional outsourcing to build strategic capabilities in AI, data, and product development...
Employee Engagement as a Strategic Lever in the War for Talent
April 21 by Dr Kym Davis
How shared services leaders can use employee engagement to close capability gaps, retain talent, and improve service performance.
Sustaining Awareness During Growth
April 16 by Edesio Santana
How success can weaken governance, create blind spots in organizations and personal lives, and why vigilance matters most during growth.
The ACA Disruption: How US Health Insurance & Indemnity Providers Can Scale Operations Amid Policy Uncertainty
March 26 by Shared Services & Outsourcing Network
The ACA Disruption: How US Health Insurance & Indemnity Providers Can Scale Operations Amid Policy Uncertainty
From Six Sigma to Speed to Value: Rethinking Transformation in Shared Services
March 24 by Wojciech Tatys
Why shared services must move beyond Six Sigma to speed to value, delivering fast impact, embracing AI, and accepting “good enough”.
Change of Command: When the GBS Reporting Line Shifts
March 24 by Deborah Kops
Deborah Kops discusses how to navigate reporting line changes in GBS and strategies for adapting and asserting influence as a leader.
