Shared Services
Shared services is the now well-established principle of consolidating support services, and delivering these from centralized locations to provide lower costs, higher quality/reliability, standardization and harmonization of processes, and a flexible services delivery platform from which to leverage growth or manage business constriction. Find all the latest Shared Services content from SSON below...
The 30-Year Evolution of Shared Services: Stability Through Constant Change
February 11 by SSO Network
Download The 30-Year Evolution of Shared Services for strategic insights for GBS leaders navigating transformation today.
Caroline Basyn on Tech, Talent, and the Power of Inclusive Cultures
January 19 by Caroline Basyn
Insights from Caroline Basyn on digital transformation, inclusive leadership, and the power of diverse teams shaping the future of GBS.
Everyone Talks About Transformation, Few Are Ready to Leap!
January 15 by Nishchinth Dewar
Why most transformations fail: execution matters more than desire. Learn how action, urgency, and persistence drive real change.
Special New Year's Edition | Reflecting on 2025
January 15 by Mauro Portela
A personal reflection on AI acceleration, trust, and what 20 years of cross-functional leadership taught Mauro Portela about the future of work.
SSON’s Best Articles of 2025: A Year in Thought Leadership
December 18 by Beth Brown
A recap of 2025’s top GBS thought leadership and the key lessons on AI, talent, and strategy that will guide leaders into 2026.
SSON’s Top 10 Webinars For 2025!
December 16 by Sally Fletcher
View SSON's Top 10 Shared Services and GBS Webinars For 2025!
Data Literacy as the First Step in Digital Transformation
November 28 by Edesio Santana
Learn how data literacy blends skills, culture, and courage to turn information into meaning and help organizations make smarter, aligned decisions.
From Cost to Strategic Partner: How GBS Leadership is Redefining Value
November 27 by Beth Brown
How GBS leaders at SSOW Autumn 2025 are shifting from cost centers to strategic partners through talent mobility, innovation, and storytelling.
The Great AI Debate: Point vs. Platform, Buy vs. Build
November 10 by Sally Fletcher
Listen to SSON's latest podcast episode, delving into the right way to implement AI in GBS (point vs. platform and buy vs. build).
Double-Hatting in GBS: Agility or Exhaustion?
November 07 by Deborah Kops
Discover when double-hatting drives GBS agility, and when it backfires. Learn how to use it strategically to build stronger, smarter teams.
Building a Bridge to the Future: Human-tech Collaboration for Results
November 05 by Edesio Santana
Discover how aligned people, processes, and technology drive enterprise resilience and innovation.
SSOW 2026 Teaser Trailer: 30 Years of Shared Services & GBS Excellence
October 03 by SSO Network
Get a sneak peek of what SSOW 2026 has in store- as SSON celebrates the event's 30th anniversary!
