Shared Services
Shared services is the now well-established principle of consolidating support services, and delivering these from centralized locations to provide lower costs, higher quality/reliability, standardization and harmonization of processes, and a flexible services delivery platform from which to leverage growth or manage business constriction. Find all the latest Shared Services content from SSON below...
Navigating Change Without Disruption: Why Resilience is the New Operating Model
March 18 by Beth Brown
How GBS leaders can drive continuous transformation, orchestrate people and AI, and build resilience, without disrupting operational performance.
Inside the Agentic AI Bootcamp: What GBS Leaders Need to Know
March 17 by Beth Brown
Key takeaways from the Agentic AI Bootcamp at SSOW Orlando, exploring data readiness, trust, governance, and scaling AI in shared services.
AI-Driven Outsourcing in 2026
March 13 by Bob Cecil
How AI is reshaping outsourcing in 2026, from strategy and provider selection to contracts, governance, risks, and new partnership models.
Analytics Beyond Numerator & Denominator: From Analytics Reporting to Real Influence
March 11 by Nishchinth Dewar
Two lemonade stands. Two mindsets. Discover how modern analytics moves beyond reporting to decision intelligence and real business impact.
Invisible Hierarchies and Governance
March 03 by Edesio Santana
Explore the dynamics of governance in organizations, highlighting the visible structures and invisible hierarchies that shape accountability and recognition.
Crafting Teams That Deliver Excellence: Nick Fury’s Framework from Avengers
February 27 by Nishchinth Dewar
Unlock high-performance teamwork with these fundamentals: prioritize the right mix, purpose over ego, and trust the chaos for innovation.
There Are Always Dots to Connect. But Do We See Them?
February 27 by Mauro Portela
Discover how a shift in mindset and trust transformed work culture at Danone, earning Asana’s 2025 Most Transformational Leader Award.
The Hidden Costs of Cultural Assumptions in Global Delivery
February 24 by Justin Southwell
Learn how cultural assumptions quietly erode global delivery performance, and the practices that strengthen brand, leadership, impact, and engagement.
Tage Smith on Leading Transformation & Fostering Inclusivity
February 17 by Tage Smith
A leadership profile of Tage Smith on transformation, inclusive teams, and empowering the next generation of women shaping the future of GBS.
The 30-Year Evolution of Shared Services: Stability Through Constant Change
February 11 by SSO Network
Download The 30-Year Evolution of Shared Services for strategic insights for GBS leaders navigating transformation today.
Caroline Basyn on Tech, Talent, and the Power of Inclusive Cultures
January 19 by Caroline Basyn
Insights from Caroline Basyn on digital transformation, inclusive leadership, and the power of diverse teams shaping the future of GBS.
Everyone Talks About Transformation, Few Are Ready to Leap!
January 15 by Nishchinth Dewar
Why most transformations fail: execution matters more than desire. Learn how action, urgency, and persistence drive real change.
