Shared Services
Shared services is the now well-established principle of consolidating support services, and delivering these from centralized locations to provide lower costs, higher quality/reliability, standardization and harmonization of processes, and a flexible services delivery platform from which to leverage growth or manage business constriction. Find all the latest Shared Services content from SSON below...
The Evolving Role of BPO in the Agentic Era
May 07 by Beth Brown
At SSOW Orlando 2026, G6 leaders debated whether BPO still fits in the AI age, and how orchestration defines its future in agentic operating models.
3 Key Actions to Close the Gap Between AI and Enterprise Systems
April 27 by Bob Cecil
Three practical actions to integrate AI with enterprise systems, helping leaders drive better outcomes through orchestration, process focus, and balance.
The Global Capability Center Playbook: Building Strategic Capability at Any Sale
April 24 by Shared Services & Outsourcing Network
How leading organizations are evolving beyond traditional outsourcing to build strategic capabilities in AI, data, and product development...
Employee Engagement as a Strategic Lever in the War for Talent
April 21 by Dr Kym Davis
How shared services leaders can use employee engagement to close capability gaps, retain talent, and improve service performance.
Sustaining Awareness During Growth
April 16 by Edesio Santana
How success can weaken governance, create blind spots in organizations and personal lives, and why vigilance matters most during growth.
How Can You Build a True Delivery Partnership in BPO?
April 15 by Justin Southwell
Build a true BPO delivery partnership by aligning incentives, building trust, and thinking long term—beyond contracts, SLAs, and cost optimization.
The ACA Disruption: How US Health Insurance & Indemnity Providers Can Scale Operations Amid Policy Uncertainty
March 26 by Shared Services & Outsourcing Network
The ACA Disruption: How US Health Insurance & Indemnity Providers Can Scale Operations Amid Policy Uncertainty
Change of Command: When the GBS Reporting Line Shifts
March 24 by Deborah Kops
Deborah Kops discusses how to navigate reporting line changes in GBS and strategies for adapting and asserting influence as a leader.
From Six Sigma to Speed to Value: Rethinking Transformation in Shared Services
March 24 by Wojciech Tatys
Why shared services must move beyond Six Sigma to speed to value, delivering fast impact, embracing AI, and accepting “good enough”.
Kim Skanson on The Power of Positive Perspective, Collaboration, and Mentorship
March 23 by Kim Skanson
Kim Skanson shares leadership lessons on positive perspective, collaboration, and mentorship, and how inclusive, people-first leadership drives growth in GBS.
Inside the Agentic AI Bootcamp: What GBS Leaders Need to Know
March 17 by Beth Brown
Key takeaways from the Agentic AI Bootcamp at SSOW Orlando, exploring data readiness, trust, governance, and scaling AI in shared services.
Analytics Beyond Numerator & Denominator: From Analytics Reporting to Real Influence
March 11 by Nishchinth Dewar
Two lemonade stands. Two mindsets. Discover how modern analytics moves beyond reporting to decision intelligence and real business impact.
