Shared Services

This week’s episode provides something a bit different, a glimpse into SSON’s largest event Shared Services & Outsourcing Week North America. For those of you who weren’t able to make it, we wanted to...

Bob Cecil discusses how GBS/ SSO organizations may be the key to generative AI truly breaking into the business landscape. Despite the undeniable buzz, efficiently implementing the technology on an en...

Companies face a unique set of challenges in streamlining their S2P processes, arising from fragmented systems, decentralized structures, and diverse regulatory environments. Overcoming these hurdles...

Drawing from SSON Research & Analytics' data, this report presents the latest insights and trends of the Philippines' Shared Services and BPO industry, ranging from the talent pool to digital transfor...

A complete list of the fundamental acronyms anyone within the shared services landscape should know! From finance to technology, this helpful infographic is the ultimate cheat sheet for business lingo...

A very common mistake many business leaders make is to believe that going Digital means, buying and implementing a lot of cool new technology. More often than not the investments made in made in these...

SSOW EUROPE 2024 ANNOUNCES MIKA HAKKINEN, LEGENDARY TWO-TIME FORMULA 1 CHAMPION, AS KEYNOTE SPEAKER TO SHARE EXCLUSIVE INSIGHTS ON COURAGE, HIGH-PERFORMANCE, CHANGE MANAGEMENT AND TEAMWORK

Jerry Hotovec, Director of Global People Operations at Netflix, provides insights into AI within HR shared services. Focusing on transparency, bias mitigation, security, and employee empowerment will...

In SSON’s most recent state of the industry report, we found that 63% of shared services are providing Order to Cash services to their enterprise! So we wanted to provide some advice and best practice...

The most recent SSON State of the Industry Report, showed that service excellence was the 2nd highest ranked on strategic targets for 2024, with 71% of the organizations saying it was a top priority....

Drawing from SSON Research & Analytics' data, this report presents the latest insights and trends of Malaysia’s Shared Services industry, ranging from the talent pool to digital transformation impleme...

Based on responses from SSON's State of the Industry Survey 2024, as well as SSON R&A data, this infographic explores the technological trends across Asia.