Customer Experience
179 results
of 17
Contributor: Alexander von Thielmann
Posted: 08/07/2017
Alexander von Thielmann
Podcast interview with Alexander von Thielmann, SVP, Siemans Shared ServicesEpisode Overview:Alexander von Thielmann joins us from SSOW in Manchester, where he shares that he’s running two lines of business: Business Shared Services, which is CRM and sales related; and Business Administration Shared Services, which is more related to cash collectio Full Content »
Contributor: Matt Willden
Posted: 07/31/2017
Matt Wilden
How do you translate "frustration free" from packaging to employee experience? Full Content »
Contributor: Mary Sue Rogers
Posted: 06/22/2017
Mary Sue Rogers
While RPA is grabbing the headlines, Continuous Improvement is quietly getting on with the job of improving service performance and delivery Full Content »
Contributor: Shane Cragun & Kate Sweetman
Posted: 04/10/2017
shane cragun
This article proposes 3 powerful management strategies for SSO leaders Full Content »
Contributor: Editorial Staff
Posted: 03/13/2017
effective management
Knowledge workers must take responsibility for managing themselves Full Content »
Contributor: Barbara Hodge
Posted: 01/12/2017
screen career usa
How good are you at ‘managing to numbers’? That’s a skill you might need to develop if you want a solid career ahead of you Full Content »
Contributor: Barbara Hodge
Posted: 12/19/2016
Barbara Hodge, Editor
My picks of the best articles we posted last year Full Content »
Contributor: SSON Network
Posted: 11/15/2016
Tried and tested strategies that make your shared services a success – and tips on leadership. Plus: 7 skills to foster in your team![Click the red button below]. Full Content »
179 results
of 17