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Customer Experience
186 results
of 17
Contributor: Press Release SSON
Posted: 11/22/2017
Press Release SSON
This free online event features the most popular sessions and speakers from SSON’s 2017 flagship Australian and Asian Shared Services & Outsourcing Weeks held in Sydney and Singapore, and offers the unique opportunity for registrants to experience 9 live in-depth sessions – or watch them on demand after the live event – all from the comfort of their desk. Full Content »
Contributor: Shared Services & Outsourcing Network
Posted: 11/20/2017
Shared Services & Outsourcing Network
This is the first salary study to focus specifically on the shared services industry. It provides a global comparison of salary costs, talent availability, market saturation, skill-sets, maturity, and recruitment growth trajectories to help shared services professionals in optimising their global staffing footprint. Full Content »
Contributor: Barbara Hodge
Posted: 09/14/2017
Barbara Hodge, Editor
Modern travel, BCP, and forces of nature Full Content »
Contributor: Seth Adler
Posted: 09/07/2017
Seth Adler
What YOU need to know about how your customers think! Full Content »
Contributor: Viji Varghese
Posted: 09/06/2017
Viji Varghese
Lessons from one of the most successful RPA implementers – how to plan your Intelligent Automation journey the right way Full Content »
Contributor: SSON Editorial team
Posted: 08/31/2017
Vendor Directory edited
Check out the number of vendors you can find in key shared services solution categories in SSON's shared services vendor directory. Full Content »
Contributor: Alexander von Thielmann
Posted: 08/07/2017
Alexander von Thielmann
Podcast interview with Alexander von Thielmann, SVP, Siemans Shared ServicesEpisode Overview:Alexander von Thielmann joins us from SSOW in Manchester, where he shares that he’s running two lines of business: Business Shared Services, which is CRM and sales related; and Business Administration Shared Services, which is more related to cash... Full Content »
Contributor: Matt Willden
Posted: 07/31/2017
Matt Wilden
How do you translate "frustration free" from packaging to employee experience? Full Content »
Contributor: Mary Sue Rogers
Posted: 06/22/2017
Mary Sue Rogers
While RPA is grabbing the headlines, Continuous Improvement is quietly getting on with the job of improving service performance and delivery Full Content »
Contributor: SSON Editorial team
Posted: 05/22/2017
SSON Awards
Europe's leading case studies honoured by judging body Full Content »
186 results
of 17