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Customer Experience
192 results
of 18
Contributor: Press Release SSON
Posted: 04/04/2018
Press Release SSON
ScottMadden, Inc., a general management consulting firm, recently joined industry leaders at SSON’s 22nd Annual North American Shared Services & Outsourcing Week (SSOW) to provide strategies for establishing and continuing shared services success.During the event, ScottMadden addressed the must haves for shared services success and explored... Full Content »
Contributor: Shared Services & Outsourcing Network
Posted: 02/23/2018
Shared Services & Outsourcing Network
Blending Q4 2017 data from 100+ North American Shared Services Centres, this report dives into the key themes of the upcoming 22nd North American Shared Services & Outsourcing Week 2018.Flip through the pages to find out more on the following in North American Shared Services Organizations (SSOs):Millennial Talent Creativity and... Full Content »
Contributor: Matt Willden
Posted: 02/23/2018
Matt Wilden
Outliers force you to ask yourself why a segment of your customers is having such a horrible experience Full Content »
Contributor: Seth Adler
Posted: 02/19/2018
katerina vranovska
"From being purely a financial service center Prague is becoming the center for Europe for other functions." Full Content »
Posted: 01/31/2018
Swiss Re Case study: Customer Experience-driven Transformation  Full Content »
Contributor: Press Release SSON
Posted: 11/22/2017
Press Release SSON
This free online event features the most popular sessions and speakers from SSON’s 2017 flagship Australian and Asian Shared Services & Outsourcing Weeks held in Sydney and Singapore, and offers the unique opportunity for registrants to experience 9 live in-depth sessions – or watch them on demand after the live event – all from the comfort of their desk. Full Content »
Contributor: Shared Services & Outsourcing Network
Posted: 11/20/2017
Shared Services & Outsourcing Network
This is the first salary study to focus specifically on the shared services industry. It provides a global comparison of salary costs, talent availability, market saturation, skill-sets, maturity, and recruitment growth trajectories to help shared services professionals in optimising their global staffing footprint. Full Content »
Contributor: Barbara Hodge
Posted: 09/14/2017
Barbara Hodge, Editor
Modern travel, BCP, and forces of nature Full Content »
Contributor: Seth Adler
Posted: 09/07/2017
Seth Adler
What YOU need to know about how your customers think! Full Content »
Contributor: Viji Varghese
Posted: 09/06/2017
Viji Varghese
Lessons from one of the most successful RPA implementers – how to plan your Intelligent Automation journey the right way Full Content »
192 results
of 18