member

Podcasts

SSON regularly posts podcasts with shared services and outsourcing leaders, in which we asked them about their current strategies, and in which they share tips for success. You can download these podcasts and listen to them any time: on the train, on the walk to the station, or filing paperwork at your desk!

99 results
of 4

Shared Services Helps UN Align with New Public Sector Accounting Standards

Fri, 03/22/2013
The UN's Development Programme handles $5 bln a year, so when new public sector accounting standards were introduced, the sheer number of countries and monies involved required a brand new approach.
Listen now


2013 Thought Leader Rick Arpin on Leadership Skills

Fri, 03/22/2013
It's a global, cross-functional, fast moving world. So, what are the skills a shared services leader needs to be cultivating in current markets?
Listen now


How to Develop Excellent Contract Management Services

Mon, 02/18/2013
How to Develop Excellent Contract Management Services As market uncertainty makes contract and commercial management skills more valuable than ever, Roselle Harde explains why grasping the opportunities available offers real paybacks to an organization. She draws on the results of a recent survey of 50 of the world's largest organizations,...
Listen now


Vodafone rings in process-centric global shared services

Mon, 02/04/2013
Find out what happens when you turn a geographic-led model on its head, and replace it with a process-centric model: Vodafone is banking big on its GBS model
Listen now


China: How can you leverage its talent for your growth?

Mon, 02/04/2013
In 2009, energy giant Schneider Electric plumped for a hub and spoke model for its APAC Finance operations, anchored across India, China and the Philippines. But faced with changing demographics, cost inflation, and an upskilled workforce across Asia – would Philip Woodburn, head of Finance in the region, choose the same path again? Find out in this interview.
Listen now


P&G minimizes operational risk through Master Data governance

Thu, 01/17/2013
Over the past year P&G has decreased the number of "master data" defects within its system from 98.5 to 99.5 – a significant change given the potential for defective data to cause stoppages of massive proportions. Adnan Behmen, who heads the Master Data team within Global Business Services, explains how focussing on data input quality has reaped rewards.
Listen now


Procurement: New Model Promises Step Change in Productivity Improvement

Thu, 01/10/2013
In a career spanning 30 years, Giles Breault has become the consummate Procurement professional. His last role at committed him to year-on-year improvements of 8%. In this candid interview he shares a 3-pronged strategy for transforming procurement – and introduces his vision of aligning teams to high cost areas. What he proposes is nothing short of revolutionary.
Listen now


Gap Reorganizes along brand-centric lines – supported by shared services

Wed, 01/02/2013
Tom Croston, VP of Corporate Shared Services at Gap Inc., tells Barbara Hodge what the new focus on brand-centricity means for his Shared Services team, and how it is supporting Gap’s growth objectives
Listen now


Test Premium Podcast

Wed, 12/19/2012
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Quisque sit amet odio velit, et tempor urna. Nulla faucibus ante a magna dictum bibendum. Nullam pharetra purus euismod neque pretium sit amet dignissim urna lobortis. Nullam id velit mollis ipsum faucibus lacinia. Nulla odio enim, sodales vitae tincidunt eget, molestie nec urna. Mauris vitae felis orci, sed ultricies urna. Aliquam vel augue justo. Sed ullamcorper mollis quam, quis eleifend augue feugiat quis. Mauris lacinia consectetur mi ut aliquet. Praesent porta purus diam, venenatis vestibulum lectus. Donec accumsan orci quis lorem semper tristique. Cras ac odio eget diam lacinia porttitor. Cras quis orci quis justo feugiat condimentum. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed risus lectus, lacinia suscipit vulputate non, lacinia vitae sem.
Listen now

Tags:

What can American Express teach you about payments when it comes to payROLL?

Thu, 12/06/2012
EMEA presents a challenge to payroll: dozens of countries, each demanding a somewhat localised approach, make it tough to drive standardisation across the region. American Express's strategy is to balance globalised processes with localised elements by leveraging outsource partners.
Listen now


Coca Cola Hellenic: Designing a model to maximize impact

Mon, 12/03/2012
Coca Cola Hellenic is just over a year old. It's smooth transition is being managed by a 17-year veteran of shared services/outsourcing. John Hall shares tips on how to manage change – and how to plan for effective service delivery
Listen now


Should Cost Modelling: A New Tool for Maximising Return On Investment

Wed, 11/21/2012
Barbara Chomicka, Senior Project Manager at EC Harris, joins SSON to discuss cost calculation and the allocation of resources to generate the greatest value.
Listen now


Diageo: 3 Tips to Becoming the Ultimate Business Partner

Thu, 11/29/2012
Diageo: 3 Tips to Becoming the Ultimate Business Partner As Diageo pushes into Asia Pacific growth markets, its senior management team is relying on HR to operate as a true strategic partner in every sense of the word. Geraldine Fraser is HR Director for the region. She tells Barbara Hodge how Diageo's organizational structure ensures HR is...
Listen now


McAfee: Gearing up for a Global Procurement Strategy

Tue, 11/20/2012
Gearing up for a Global Procurement Strategy How do you take a globally based sourcing team that is currently aligned to different internal customer sets – and build it into a strategic function that understands not just its customers but also the often volatile external commodity markets, and that can guide the business to making the best...
Listen now


What can Procurement Learn from Marketing?

Wed, 11/14/2012
Procurement Transformation: What can You Learn from Marketing? Mikael Bechsgaard is the head of procurement for fast-growing biotech company Novozymes and brings a somewhat unusual background to the table, namely: consulting and marketing. That has turned out to be a great advantage, however, as a senior manager recently congratulated the...
Listen now


Protecting Revenue at Royal Mail

Mon, 11/19/2012
Ten years ago, the UK's Royal Mail underwent a centralization which introduced efficiencies into the financial process, but lost some "added value" along the way. Today, Adele Allen is working to bring this added value back.
Listen now


What's a hostage negotiator doing at SSON's Australasian conference?

Wed, 11/14/2012
To read a transcript of this interview, click here What's a hostage negotiator doing at SSON's Australasian conference? Helping you understand how to negotiate your position better, of course! The Intelligent Enterprise - that's what services delivery is all about, and it's all over SSON's Shared Services & Outsourcing Week in...
Listen now


PepsiCo: A Global Brand Drives Talent Management in Asia

Sun, 11/04/2012
PepsiCo Asia is leveraging its global brand to full effect as it drives home its growth strategy in emerging markets
Listen now


What are the big SS&O trends that will define service delivery in 2013?

Mon, 10/08/2012
Naomi Secor explains what lies in store at next year's Shared Services & Outsourcing flagship event in North America
Listen now


Shared Services for the Middle East

Sat, 10/06/2012
The Middle East presents some unique organizational challenges, not least the fact that manpower makes up a whopping 70-80% of operational costs. On top of that, it’s difficult apply the right costing techniques based on unit price, as the components of unit price are not readily available, explains Shamma Al Rahmah, Manager of Planning...
Listen now


Taking Contracts Into the Future

Tue, 09/04/2012
New outsourcing arrangements often emphasize shared risk, shared rewards and most importantly: collaboration. You cannot get there clinging to your old-style contracts
Listen now


John Deere’s finance strategy for emerging markets

Mon, 10/28/2013
John Deere’s Finance Strategy for Emerging Markets F&A functions today are overwhelmed by service delivery options. So, how is the world’s leading tractor company plowing its way into emerging markets? John Deere considers the US and Western Europe fairly mature markets, from a finance perspective. Given its extensive investment in...
Listen now


Outsourcing drives PepsiCo growth in India

Fri, 08/10/2012
As PepsiCo focuses on India as a strategic growth market, it's leveraging an outsourced model to develop new talent.
Listen now


99 results
of 4