Intelligent Automation
Enterprise AI Platforms
June 25 by Edesio Santana
Learn how enterprise AI became foundational, from Watson’s early promise to today’s scalable, human-centered platforms driving innovation.
The Cloud and Open Source Shift
June 18 by Edesio Santana
IBM’s hybrid cloud pivot and Red Hat acquisition show how open source, adaptability and resilience drive enterprise transformation.
Agentic AI: 5 Lessons for Scaling Digital Labor
June 12 by Beth Brown
Agentic AI insights from the 2026 enterprise conference, covering governance, data readiness, and strategies to scale digital labor successfully.
Infrastructure as Competitive Edge
June 03 by Edesio Santana
Hybrid cloud and human-centered skills turn infrastructure into a resilient competitive edge, driving agility, continuous learning, and enterprise adaptation.
AI Agents: The New Identity Governance Challenge for Shared Services
June 03 by Alex Vakulov
AI agents are transforming operations but create new identity governance risks, requiring strict access control, monitoring, and ownership to ensure secure auto
Is AI the Key to Unlocking Mass Customization?
June 02 by Bob Cecil
AI enables mass customization by balancing standardized processes with flexible, context-aware decisions in GBS and enterprise operations.
Where Accounts Payable Leakage Hides: High-Risk Categories Finance Teams Should Revisit
June 02 by Rachel Guttenberg
Discover where AP leakage hides – from returns and rebates to duplicates and pricing errors – and the high-risk categories finance teams should review.
How Master Data Governance Guides the Path to Actionable Insights
May 22 by Nishchinth Dewar
How to transform legacy data into insights with master data governance: cleaning vendors, improving accuracy, and turning chaos into actionable decisions.
AI + HI = The Only Equation That Matters in Shared Services
May 18 by Tom Sterling
AI alone won’t transform shared services. Discover why human intelligence, behavior change, and workflow redesign define the winners in the AI era.
The Human and Organizational Side of AI Transformation
May 12 by Mauro Portela
Exploring the human side of AI and the operating model shift required to successfully benefit from generative AI.
Where Control Breaks in Multi-Agent AI Systems – And What Enterprises Must Do
May 06 by Alex Vakulov
Research shows multi-agent AI can resist oversight and shutdown. Learn where enterprise control breaks – and what governance changes are now essential.
The Automation Blind Spot: Why AI Agents Fail Without a Workforce Baseline
May 05 by Shared Services & Outsourcing Network
Most AI initiatives fail to deliver ROI. Learn how workforce baselines help Shared Services leaders uncover hidden inefficiencies and prove AI impact...
