Intelligent Automation
Digital Colleagues and the Future of Work: What AI Agents Mean for Employees
July 16 by Beth Brown
Discover how organizations need to rethink work in the age of the digital colleague, and what the rise of agentic AI means for human workers.
Is Shared Services Ready for Agentic AI?
July 07 by Robert J. Yeldell, Jr.
Discover how shared services can prepare for agentic AI, boost efficiency, transform operations, and build a future-ready service model.
Reengineering the Corporation for the AI Era
June 30 by Mauro Portela
Reengineer the corporation for the AI era by applying Hammer and Champy's timeless principles to Global Business Services, process redesign, and GenAI.
Why Governance is the Biggest Challenge in Scaling Agentic AI
June 30 by Beth Brown
Explore why governance is the biggest challenge in scaling agentic AI, from ownership and data quality to engineered controls and responsible innovation.
Enterprise AI Platforms
June 25 by Edesio Santana
Learn how enterprise AI became foundational, from Watson’s early promise to today’s scalable, human-centered platforms driving innovation.
The Cloud and Open Source Shift
June 18 by Edesio Santana
IBM’s hybrid cloud pivot and Red Hat acquisition show how open source, adaptability and resilience drive enterprise transformation.
Agentic AI: 5 Lessons for Scaling Digital Labor
June 12 by Beth Brown
Agentic AI insights from the 2026 enterprise conference, covering governance, data readiness, and strategies to scale digital labor successfully.
AI Agents: The New Identity Governance Challenge for Shared Services
June 03 by Alex Vakulov
AI agents are transforming operations but create new identity governance risks, requiring strict access control, monitoring, and ownership to ensure secure auto
Infrastructure as Competitive Edge
June 03 by Edesio Santana
Hybrid cloud and human-centered skills turn infrastructure into a resilient competitive edge, driving agility, continuous learning, and enterprise adaptation.
Where Accounts Payable Leakage Hides: High-Risk Categories Finance Teams Should Revisit
June 02 by Rachel Guttenberg
Discover where AP leakage hides – from returns and rebates to duplicates and pricing errors – and the high-risk categories finance teams should review.
Is AI the Key to Unlocking Mass Customization?
June 02 by Bob Cecil
AI enables mass customization by balancing standardized processes with flexible, context-aware decisions in GBS and enterprise operations.
How Master Data Governance Guides the Path to Actionable Insights
May 22 by Nishchinth Dewar
How to transform legacy data into insights with master data governance: cleaning vendors, improving accuracy, and turning chaos into actionable decisions.
