Intelligent Automation

How to transform legacy data into insights with master data governance: cleaning vendors, improving accuracy, and turning chaos into actionable decisions.

AI alone won’t transform shared services. Discover why human intelligence, behavior change, and workflow redesign define the winners in the AI era.

Exploring the human side of AI and the operating model shift required to successfully benefit from generative AI.

Research shows multi-agent AI can resist oversight and shutdown. Learn where enterprise control breaks – and what governance changes are now essential.

Most AI initiatives fail to deliver ROI. Learn how workforce baselines help Shared Services leaders uncover hidden inefficiencies and prove AI impact...

AI adoption is stalling as data readiness gaps persist. Discover why assumptions vs facts are holding GBS back– and how to build stronger data foundations.

Three practical actions to integrate AI with enterprise systems, helping leaders drive better outcomes through orchestration, process focus, and balance.

How AI is reshaping Record-to-Report—and why finance leaders must balance speed, innovation, and control to protect trust and financial integrity.

Discover why agentic AI pilots stall and what it really takes to scale, data, orchestration, outcome‑driven metrics, and workforce readiness.

Why standards and governance guardrails matter: how consistent rules prevent drift, ensure fairness across global teams, and keep transformation on track.

Why shared services must move beyond Six Sigma to speed to value, delivering fast impact, embracing AI, and accepting “good enough”.

Key takeaways from the Agentic AI Bootcamp at SSOW Orlando, exploring data readiness, trust, governance, and scaling AI in shared services.