Intelligent Automation
How Can Leaders Use New Large Language Model Capabilities to Redesign Knowledge Work Responsibly?
October 07 by Sundar Chari
Learn how leaders can use human-centered AI, agentic systems, and responsible governance to redesign knowledge work and improve outcomes.
Why Process Foundations Matter More Than AI in GBS Transformation
October 06 by Beth Brown
Why GBS leaders must fix fragmented processes, standardise data and build trust before scaling AI for measurable transformation results.
Unlocking the Intelligence Hidden in Accounts Payable
September 30 by Shared Services & Outsourcing Network
Discover how finance leaders can turn accounts payable data into strategic S2P intelligence using automation, analytics and AI-driven insights.
Getting Your Supplier Data AI-Ready: The Playbook for Global Enterprises
September 29 by Shared Services & Outsourcing Network
Build an AI-ready supplier data foundation with a proven 12-step framework. Learn how to improve data quality, governance, onboarding, and AI success...
Reading the Signals Beneath the Surface
September 25 by Edesio Santana
Discover how data patterns reveal the human realities behind business transformation, workforce shifts, automation and organisational change. Provide your feedb
How Can Shared Services Turn AI-Created Capacity into Business Value?
September 24 by Robert J. Yeldell, Jr.
Discover how shared services leaders can turn AI-created capacity into growth, cost savings, process improvement and higher-value work.
Is Your Shared Services Operating Model Ready for Transformation?
September 24 by Beth Brown
Discover why shared services transformations fail: and how stronger operating models, data foundations and employee engagement unlock AI value.
Agentic AI in Shared Services: From Experimentation to Operating Model Transformation
September 15 by Beth Brown
Five key lessons from AI thought leaders on moving from AI experimentation to operating model transfomation.
The Agentic Advantage: Transforming Accounts Payable into a Strategic Value Engine
September 04 by Shared Services & Outsourcing Network
Discover how agentic AI can help AP teams move past task-level automation towards autonomous finance processes.
Learning and Unlearning at Scale
August 31 by Edesio Santana
How human, machine and collective intelligence are reshaping work, leadership and renewal in modern enterprises.
Architecting the Agentic Enterprise: Insights on Scaling AI Agents
August 26 by Beth Brown
Learn how GBS leaders can scale agentic AI with stronger governance, guardrails, outcome-based metrics and a culture of co-creation.
Networks and Collective Intelligence
August 21 by Edesio Santana
Collective intelligence turns individual effort into scalable transformation through endurance, leadership and collaborative networks across sport and business.
