Intelligent Automation
Analytics & AI: From Records to Foresight
December 17 by Edesio Santana
A look at how data, analytics, and AI evolve from record‑keeping to strategic foresight, empowering leaders to turn numbers into meaningful action.
Data Governance: From Oversight to Orchestration
December 12 by Edesio Santana
A reflection on why enterprises must evolve governance from control to orchestration, ensuring trust, alignment, and meaningful decisions in the age of AI.
The Missing Element: Making the Invisible Visible
December 05 by Mauro Portela
Why AI fails isn’t about tech, it’s about unseen data hedges. Learn how to make the invisible visible and unlock true transformation.
The Power of Data Quality in GBS Transitions
December 04 by Edesio Santana
Explore why data quality drives successful GBS transitions, AI reliability, and scalable digital transformation.
A Candid Review on the Future of Agentic AI
December 04 by Beth Brown
Explore 7 candid truths about Agentic AI in GBS—its real potential, challenges, and why success depends on more than just technology.
Data Literacy as the First Step in Digital Transformation
November 28 by Edesio Santana
Learn how data literacy blends skills, culture, and courage to turn information into meaning and help organizations make smarter, aligned decisions.
The Generative AI Revolution in Global Business Services Part 3: The Race to GBS 3.0
November 26 by Mauro Portela
Explore how Generative AI and GBS 3.0 reshape business, drive transformation, and define the future of global services.
Driving Digital Transformation in GBS: Lessons from Philips’ AI Journey
November 18 by Beth Brown
Discover Philips' top tips for AI-powered GBS transformation, based on key insights from SSOW Autumn 2025.
Data as the Compass of Transformation
November 18 by Edesio Santana
Discover the intersection of digital analytics, data, AI, and financial insights as Edesio Santana highlights how data is the compass of transformation.
The Generative AI Revolution in Global Business Services- Part 2: Beyond Technology - New Models for Value Creation
November 13 by Mauro Portela
Learn about the Virtuoso Dynamic Model (VDM) and the groundbreaking concept of GBS Condominiums with Mauro Portela!
The Great AI Debate: Point vs. Platform, Buy vs. Build
November 10 by Sally Fletcher
Listen to SSON's latest podcast episode, delving into the right way to implement AI in GBS (point vs. platform and buy vs. build).
Building a Bridge to the Future: Human-tech Collaboration for Results
November 05 by Edesio Santana
Discover how aligned people, processes, and technology drive enterprise resilience and innovation.
