Intelligent Automation
Data Literacy as the First Step in Digital Transformation
November 28 by Edesio Santana
Learn how data literacy blends skills, culture, and courage to turn information into meaning and help organizations make smarter, aligned decisions.
The Generative AI Revolution in Global Business Services Part 3: The Race to GBS 3.0
November 26 by Mauro Portela
Explore how Generative AI and GBS 3.0 reshape business, drive transformation, and define the future of global services.
Data as the Compass of Transformation
November 18 by Edesio Santana
Discover the intersection of digital analytics, data, AI, and financial insights as Edesio Santana highlights how data is the compass of transformation.
Driving Digital Transformation in GBS: Lessons from Philips’ AI Journey
November 18 by Beth Brown
Discover Philips' top tips for AI-powered GBS transformation, based on key insights from SSOW Autumn 2025.
The Generative AI Revolution in Global Business Services- Part 2: Beyond Technology - New Models for Value Creation
November 13 by Mauro Portela
Learn about the Virtuoso Dynamic Model (VDM) and the groundbreaking concept of GBS Condominiums with Mauro Portela!
The Great AI Debate: Point vs. Platform, Buy vs. Build
November 10 by Sally Fletcher
Listen to SSON's latest podcast episode, delving into the right way to implement AI in GBS (point vs. platform and buy vs. build).
Building a Bridge to the Future: Human-tech Collaboration for Results
November 05 by Edesio Santana
Discover how aligned people, processes, and technology drive enterprise resilience and innovation.
The Generative AI Revolution in Global Business Services - Part 1: The Intelligence Revolution
October 30 by Mauro Portela
View the Article: 'The Generative AI Revolution in Global Business Services - Part 1: The Intelligence Revolution,' Learn More Today!
SSON's Essentials Guide To: Supplier-First Automation
October 15 by Shared Services & Outsourcing Network
Discover why AP automation fails, and how a supplier-first approach drives true efficiency and lasting value...
AI Agent Protocols: 10 Modern Standards Shaping the Agentic Era
October 14 by Ramnath Natarajan
View the Article: 'AI Agent Protocols: 10 Modern Standards Shaping the Agentic Era,' Learn More Today!
The Physical AI Revolution: What You Need to Know
September 17 by Beth Brown
View the Video: 'The Physical AI Revolution: What You Need to Know; Learn More Today!
Unlocking Digital Growth: The DNA of Agile Leadership and Product Innovation
September 12 by Edesio Santana
View the Article, 'Unlocking Digital Growth: The DNA of Agile Leadership and Product Innovation,' Learn more Today!
