Reports

Uncover how AI can help you scale recruitment, build a holistic workforce model and reduce hiring costs

Discover how Global Business Services (GBS) evolved in 2024 and what’s ahead for 2025, with insights from SSON Research & Analytics.

To highlight the success of 2024, SSON is thrilled to share the Shared Services & Outsourcing Week 2024: A Year in Review report.

This report delves into how purpose-built AI is being used to create consistent and personalised customer interactions, leading to an increase in retention.

This report explores the challenges and trends affecting frontline workers, including low wages, high stress levels, and unsatisfactory leadership...

SSON's market report on the top trends shaping order-to-cash in 2024 and beyond.

Latin America as the strategic frontier for North American enterprise

Christian Mroz and Barbara Cech share their insights on the future of Record-to-Report

Is your organization looking for its next location? Perhaphs your future success lies in Georgia.

This report delves into the future of one of the most common functions to be centralized by the shared services model, Finance & Accounting.

This report highlights how GenAI is reshaping service delivery models and is a must-read guide for all SSO/GBS leaders. 

Learn how AI opens up new possibilities, the growing importance of effective transformation and function-specific operating models with impact.