SSON | Reports
The Shared Services and Outsourcing Network (SSON) is devoted to providing shared services professionals with a comprehensive selection of industry reports. All members of our site can leverage specialized shared services research through our collection of industry reports, which support the complex decisions that drive growth, innovation and ROI.
The Agentic Advantage: Transforming Accounts Payable into a Strategic Value Engine
September 04 by Eve Michell
Discover how agentic AI can help AP teams move past task-level automation towards autonomous finance processes.
The Operational AI-Readiness Layer: How Organizations Can Ensure Integrity in Their Data Foundations
August 12 by Eve Michell
Explore how the Operational AI-Readiness Layer can help GBS leaders improve data readiness, strengthen governance, and build stronger foundations for AI success
Closing the AP Fraud Gap: Responding to AI-Enabled Risk
August 04 by Shared Services & Outsourcing Network
Explore how AP teams can combat AI-enabled fraud with robust controls, technology, and empowered people in this essential guide. Download now!
The State of Intelligent Automation Market Report 2026
July 29 by Eve Michell
Discover how the shared services and GBS industries are adapting to evolving intelligent automation capabilities – including the reality of agentic AI adoption.
Building Operating Resilience in an Era of Pressure, Scarcity, and Strain
June 24 by Shared Services & Outsourcing Network
Discover how BFSI, healthcare, and professional services leaders are building operating resilience through outsourcing, AI, and scalable delivery models.
Outsourcing in the Age of Accountability: Security, Fraud & AML at the Core
May 28 by Shared Services & Outsourcing Network
Discover how secure-by-design outsourcing enables organizations to effectively manage fraud, AML, compliance, and cyber risk in high-risk environments.
Closing the ERP Gap: The Four Pillars of Finance Transformation
May 26 by Shared Services & Outsourcing Network
Discover how AI-powered finance automation helps organizations modernize ERP systems, accelerate cash flow, reduce risk, and scale AP & AR operations.
The State of Accounts Payable Market Report 2026
May 25 by Beth Brown
Discover how AI, automation, and agentic technologies are reshaping Accounts Payable in 2026. This report explores everything from e-invoicing to fraud.
30th SSOW Post-Show Report
May 18 by Shared Services & Outsourcing Network
Discover why SSOW continues to be the definitive event shaping the shared services and GBS landscape with the March 2026 SSOW Post-Show Report.
From Cost Center to Performance Driver: Rethinking Outsourcing for KPI Impact
May 05 by Shared Services & Outsourcing Network
See how outcome-driven outsourcing turns SLAs into real KPI improvements across finance, customer service, IT, and HR.
Compliance at Scale: Operating E-invoicing as a Global Program
March 30 by Shared Services & Outsourcing Network
Global e-invoicing is accelerating. Learn how to move from reactive compliance to a scalable, centralized model with this SSON Essentials Guide.
Rethinking Outsourcing: From Model Selection to Execution Readiness
March 24 by Shared Services & Outsourcing Network
Rethink outsourcing with a practical guide to model selection and execution readiness, helping GBS leaders scale with confidence and drive long-term value.
