SSON | Reports
The Shared Services and Outsourcing Network (SSON) is devoted to providing shared services professionals with a comprehensive selection of industry reports. All members of our site can leverage specialized shared services research through our collection of industry reports, which support the complex decisions that drive growth, innovation and ROI.
Outsourcing in the Age of Accountability: Security, Fraud & AML at the Core
May 28 by Shared Services & Outsourcing Network
Discover how secure-by-design outsourcing enables organizations to effectively manage fraud, AML, compliance, and cyber risk in high-risk environments.
Closing the ERP Gap: The Four Pillars of Finance Transformation
May 26 by Shared Services & Outsourcing Network
Discover how AI-powered finance automation helps organizations modernize ERP systems, accelerate cash flow, reduce risk, and scale AP & AR operations.
The State of Accounts Payable Market Report 2026
May 25 by Beth Brown
Discover how AI, automation, and agentic technologies are reshaping Accounts Payable in 2026. This report explores everything from e-invoicing to fraud.
30th SSOW Post-Show Report
May 18 by Shared Services & Outsourcing Network
Discover why SSOW continues to be the definitive event shaping the shared services and GBS landscape with the March 2026 SSOW Post-Show Report.
From Cost Center to Performance Driver: Rethinking Outsourcing for KPI Impact
May 05 by Shared Services & Outsourcing Network
See how outcome-driven outsourcing turns SLAs into real KPI improvements across finance, customer service, IT, and HR.
Compliance at Scale: Operating E-invoicing as a Global Program
March 30 by Shared Services & Outsourcing Network
Global e-invoicing is accelerating. Learn how to move from reactive compliance to a scalable, centralized model with this SSON Essentials Guide.
Rethinking Outsourcing: From Model Selection to Execution Readiness
March 24 by Shared Services & Outsourcing Network
Rethink outsourcing with a practical guide to model selection and execution readiness, helping GBS leaders scale with confidence and drive long-term value.
Beyond KPIs: The Visibility Blueprint GPOs Need to Drive AP Transformation
February 23 by Shared Services & Outsourcing Network
Move beyond KPI reporting. Discover how end-to-end visibility and agentic AI enable GPOs to drive scalable, governed AP transformation.
The Back Office Revolution: Why Transformation Now Requires an Outsourced Operating Model
February 20 by Shared Services & Outsourcing Network
Discover why middle-market organizations require an integrated operating system, combining automation and managed services.
The 30-Year Evolution of Shared Services: Stability Through Constant Change
February 11 by SSO Network
Download The 30-Year Evolution of Shared Services for strategic insights for GBS leaders navigating transformation today.
Costa Rica: The Smart and Strategic Choice for Global Business Services
December 08 by Shared Services & Outsourcing Network
Discover why Costa Rica is the smart choice for GBS: stability, talent, and tech innovation for scalable growth.
Finance Transformation Imperatives: A Roadmap for 2026
October 30 by Beth Brown
Download SSON's latest report to prepare your finance teams for 2026 and beyond!
