HR & Future of Work
Involved in human resources in shared services and outsourcing? Look no further. We have authoritative news, podcasts, reports and features on recruiting and managing staff to help your business process.
The Employee Lifecycle: The Structural Backbone of EX
August 11 by Dr Kym Davis
Improve employee engagement and customer experience by designing a coherent employee experience across the full employee lifecycle.
Hedging Their Bets: Why GBS Candidates Write Resumes Like The Twelve Days of Christmas
July 28 by Deborah Kops
Looking for a GBS job? Learn why overly broad resumes fail and how to position your core expertise, credible adjacencies, and next career move.
Scaling Human-Centered Design
July 24 by Edesio Santana
IBM’s Enterprise Design Thinking scaled human-centered innovation, improving collaboration, digital transformation, and business outcomes.
How Modern Enterprises Are Rebuilding Remote Access from the Ground Up
July 24 by Alex Vakulov
Modern enterprises are replacing legacy VPNs with identity-based access, Zero Trust, and SASE to secure hybrid work and reduce risk.
HR Metrics: 5 Ways Shared Services Can Prove Business Value
July 10 by Beth Brown
Discover 5 HR ways GBS can prove business value, from employee experience and AI impact to workforce agility, trust, and smarter decision-making
HR Leadership Through Layered Disruption: How Shared Services Can Build Resilience
July 03 by Beth Brown
HR leaders can build resilience through agile operating models, trusted data, human-centered AI adoption, and empathetic change leadership.
Purple People: The Great Unlock for GBS
July 02 by Deborah Kops
Why GBS needs “purple people” who can connect process, technology, data, governance, talent, and AI into one operating system.
Bridging the Experience Gap: Connecting Organizational and Project-Level Employee Experience in Large Enterprises
June 24 by Anna Kubiak
Explore the Closed-Loop Experience System (CLES) and learn how enterprises can connect EX insights, analytics, and project outcomes for better decisions.
Human‑Centric Leadership in a Skills-Short Environment
June 23 by Dr Kym Davis
Human‑centric leadership drives performance by prioritising empathy and trust – unlocking talent, supporting wellbeing, and enabling sustainable, reg
The Future of HR Shared Services: 5 Lessons for Leaders
June 16 by Beth Brown
AI is reshaping HR shared services. Explore five key lessons for building agile, data-driven, and human-centered HR delivery models
Career Pathways and Capability Uplift in Shared Services
May 11 by Dr Kym Davis
Strategic guidance on building career pathways, capability uplift, and professional identity in shared services amid AI, automation, and Industry 6.0.
Employee Engagement as a Strategic Lever in the War for Talent
April 21 by Dr Kym Davis
How shared services leaders can use employee engagement to close capability gaps, retain talent, and improve service performance.
