HR & Future of Work
Involved in human resources in shared services and outsourcing? Look no further. We have authoritative news, podcasts, reports and features on recruiting and managing staff to help your business process.
Bridging the Experience Gap: Connecting Organizational and Project-Level Employee Experience in Large Enterprises
June 24 by Anna Kubiak
Explore the Closed-Loop Experience System (CLES) and learn how enterprises can connect EX insights, analytics, and project outcomes for better decisions.
Human‑Centric Leadership in a Skills-Short Environment
June 23 by Dr Kym Davis
Human‑centric leadership drives performance by prioritising empathy and trust – unlocking talent, supporting wellbeing, and enabling sustainable, reg
The Future of HR Shared Services: 5 Lessons for Leaders
June 16 by Beth Brown
AI is reshaping HR shared services. Explore five key lessons for building agile, data-driven, and human-centered HR delivery models
Career Pathways and Capability Uplift in Shared Services
May 11 by Dr Kym Davis
Strategic guidance on building career pathways, capability uplift, and professional identity in shared services amid AI, automation, and Industry 6.0.
Employee Engagement as a Strategic Lever in the War for Talent
April 21 by Dr Kym Davis
How shared services leaders can use employee engagement to close capability gaps, retain talent, and improve service performance.
Crafting Teams That Deliver Excellence: Nick Fury’s Framework from Avengers
February 27 by Nishchinth Dewar
Unlock high-performance teamwork with these fundamentals: prioritize the right mix, purpose over ego, and trust the chaos for innovation.
Tage Smith on Leading Transformation & Fostering Inclusivity
February 17 by Tage Smith
A leadership profile of Tage Smith on transformation, inclusive teams, and empowering the next generation of women shaping the future of GBS.
Leading Dynamic Workplace Change: A Change Management Guide For Workplace Innovators
January 21 by WorkX Digital
In this guide, learn how human‑centred change reduces resistance and fatigue, helping leaders deliver workplace change employees adopt.
Caroline Basyn on Tech, Talent, and the Power of Inclusive Cultures
January 19 by Caroline Basyn
Insights from Caroline Basyn on digital transformation, inclusive leadership, and the power of diverse teams shaping the future of GBS.
8 Steps for Integrating DEI into the GBS DNA
January 08 by Kiran Ahuja
Embed DEI in GBS design to boost collaboration, innovation, and performance.
The Future of Workplace Experience
December 17 by WorkX Digital
In this report, learn how workplace experience drives connection and engagement, showing what today’s workforce wants and how offices support culture and value.
The AI Edge: From Experiments to Strategic Advantage in Talent Acquisition
December 08 by Shared Services & Outsourcing Network
In this eBook, learn how AI streamlines hiring, improves candidate experience and drives strategic talent acquisition.
