HR & Future of Work
Involved in human resources in shared services and outsourcing? Look no further. We have authoritative news, podcasts, reports and features on recruiting and managing staff to help your business process.
Maintaining Principled Leadership in Politicized Times
October 12 by Eve Michell
Learn how higher education leaders can stay principled in politicized times, protect trust, manage pressure, and lead with integrity and transparency.
Looking Beyond the Process: What Employee Listening Can Tell Us About Work
October 09 by Jana Grabill
Discover how employee listening can reveal patterns across HR processes, uncover root causes, and improve how people experience work.
How Can Leaders Use New Large Language Model Capabilities to Redesign Knowledge Work Responsibly?
October 07 by Sundar Chari
Learn how leaders can use human-centered AI, agentic systems, and responsible governance to redesign knowledge work and improve outcomes.
People Who Shape Transformation
September 07 by Edesio Santana
A reflection on curiosity, adaptability, and resilience, showing how diverse experiences, culture, and people shape meaningful careers.
The Employee Lifecycle: The Structural Backbone of EX
August 11 by Dr Kym Davis
Improve employee engagement and customer experience by designing a coherent employee experience across the full employee lifecycle.
Hedging Their Bets: Why GBS Candidates Write Resumes Like The Twelve Days of Christmas
July 28 by Deborah Kops
Looking for a GBS job? Learn why overly broad resumes fail and how to position your core expertise, credible adjacencies, and next career move.
Scaling Human-Centered Design
July 24 by Edesio Santana
IBM’s Enterprise Design Thinking scaled human-centered innovation, improving collaboration, digital transformation, and business outcomes.
How Modern Enterprises Are Rebuilding Remote Access from the Ground Up
July 24 by Alex Vakulov
Modern enterprises are replacing legacy VPNs with identity-based access, Zero Trust, and SASE to secure hybrid work and reduce risk.
HR Metrics: 5 Ways Shared Services Can Prove Business Value
July 10 by Beth Brown
Discover 5 HR ways GBS can prove business value, from employee experience and AI impact to workforce agility, trust, and smarter decision-making
HR Leadership Through Layered Disruption: How Shared Services Can Build Resilience
July 03 by Beth Brown
HR leaders can build resilience through agile operating models, trusted data, human-centered AI adoption, and empathetic change leadership.
Purple People: The Great Unlock for GBS
July 02 by Deborah Kops
Why GBS needs “purple people” who can connect process, technology, data, governance, talent, and AI into one operating system.
Bridging the Experience Gap: Connecting Organizational and Project-Level Employee Experience in Large Enterprises
June 24 by Anna Kubiak
Explore the Closed-Loop Experience System (CLES) and learn how enterprises can connect EX insights, analytics, and project outcomes for better decisions.
