HR & Future of Work
Involved in human resources in shared services and outsourcing? Look no further. We have authoritative news, podcasts, reports and features on recruiting and managing staff to help your business process.
The AI Edge: From Experiments to Strategic Advantage in Talent Acquisition
December 08 by Shared Services & Outsourcing Network
In this eBook, learn how AI streamlines hiring, improves candidate experience and drives strategic talent acquisition.
Lookin’ for Love in all the Wrong Places: Hiring Managers Miss the Right GBS Talent in the Age of AI
December 02 by Deborah Kops
Discover why traditional GBS hiring fails and how to find future-ready talent for an AI-driven, agentic enterprise.
Double-Hatting in GBS: Agility or Exhaustion?
November 07 by Deborah Kops
Discover when double-hatting drives GBS agility, and when it backfires. Learn how to use it strategically to build stronger, smarter teams.
NEAR, NOW, NEXT. Why Latin America is ready to supercharge your North American business
October 23 by Shared Services & Outsourcing Network
In this eBook, learn how nearshoring to Latin America (LATAM) offers North American businesses a strategic edge in workforce planning...
Five GBS Leadership Actions to Deliver High-Impact AI
September 10 by Bob Cecil
View the Article, 'Five GBS Leadership Actions to Deliver High-Impact AI' Learn more Today!
The Better Agents We Need: Reclaiming Human Agency in the Age of AI
August 07 by Edesio Santana
This article explores the rise of AI in enterprise services and why the future demands better agents that are ethical, empathetic, and human-centered.
The Symbolic Shift: Technology, Meaning, and Leadership in Shared Services
July 31 by Edesio Santana
View the Article "The Symbolic Shift: Technology, Meaning, and Leadership in Shared Services." Learn more today!
A Guide to Future-Proofing Your Workforce
July 28 by Beth Brown
View the Article "A Guide to Future-Proofing Your Workforce." Learn more today!
HR SSOW Post-Show Report
July 04 by SSO Network
Discover why HR SSOW is the go-to event for shared services leaders driving workforce transformation. Claim your copy here!
Agile Leadership in GBS: Leading Through Uncertainty and Change
June 04 by Sher Downing
Sher Downing explores three key principles for GBS leaders navigating today's complex business landscape and a period of uncertainty.
Engage, Empower, Retain: How AI and Mindset-Centric Design Transform Onboarding into a Powerhouse for Talent Success
June 02 by Shared Services & Outsourcing Network
Engage, Empower, Retain: How AI and Mindset-Centric Design Transform Onboarding into a Powerhouse for Talent Success
Human Touch vs. Automation: 5 Ways to Strike the Right Balance
April 28 by Ana Cavagnoli
Discover five key strategies to balance automation with human interaction for optimal service delivery and efficiency.
