How to Turn your Customers into Fans
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In a recent Shared Services Survey, 80% of respondents said that customer satisfaction was their highest priority in the next 3 years. This is increasingly important as the financial crisis has shone a spotlight onto inhouse support services – and successful SSOs need to support their business unit customers’ objectives.
With the focus on "human ‘interactions," the ability to manage Service Level Agreements and Operating Level Agreements together is a crucial skill-set.
Join this webinar to hear about:
- findings from the 2013 Customer Satisfaction Survey
- a simple 7-step process for turning customers into fans
- why you have to start with " process" to serve your customers
TIBCO Nimbus can help you build employee engagement, customer happiness and sustainable continuous improvement.
Nigel Kilpatrick has over two decades worth of experience working in early stage and start up high tech businesses in the US and Europe where he has held senior management positions in leading global corporate enterprise software companies. In the last five years, he has been working specifically within the of Business Transformation; Shared Services & Global Business Services; business process led ERP/CRM and Continuous Business Improvement within a wide range of business sectors across many countries. Customers include Sony, BAE Systems, Carphone Warehouse, Twinings, CRH, Mercedes-Benz and many more.