Tired of poor service quality? Add transparency and control with Enterprise Content Management

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Friday, May 13, 2011
09:30 AM - 10:30 AM EDT
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Tired of poor service quality? Add transparency and control with Enterprise Content Management

In 60 Minutes Learn how to solve 3 Critical SSC Issues:

  1. Efficiency deficits caused by a lack of integration between systems, processes and required documents
  2. Poor service quality to internal and external customers of the shared service organization
  3. Missed achievement of full savings potential in the shared service center

Business processes delivered through Shared Services, regardless of their complexity or value, all have one thing in common: information. Information drives a business, aids decisions and enables transactions. Some of that key information is contained in content such as emails, letters, voice recordings, images, fax etc. Access to that content, in context, is key to success.

In this webinar we look at how information and content supports and optimizes the business processes. Using some real-life examples, we’ll show how using Open Text’s Enterprise Content Management (ECM) suite to consistently, reliably and securely manage all types of content, will aid in delivering success. In particular, Angela and Tom will focus on optimizing accounts payable and employee file management.

About OpenText
OpenText is the world’s largest independent provider of Enterprise Content Management (ECM) software. The Company’s solutions manage information for all types of business, compliance and industry requirements in the world’s largest companies, government agencies and professional service firms. OpenText supports approximately 46,000 customers and millions of users in 114 countries and 12 languages. For more information about OpenText, visit www.opentext.com.

OpenText And SAP: A Strategic Alliance
OpenText and SAP share close to two decades of partnership and co-development. OpenText Solutions for SAP is a complementary portfolio that extends the value of the SAP® Business Suite from an end-to-end solution standpoint, addressing strategy to execution and enabling business transformation. OpenText is the market leader in ECM solutions for use with SAP applications, deploying solutions to more than 3,000 SAP customer sites around the world.


Tom Walker
Portfolio Manager SAP Invoice Management

For the past 9 years, as an OpenText Senior Process Architect and currently as OpenText Portfolio Manager SAP Invoice Management, Tom has assisted numerous Fortune 500 companies in the optimization and automation of their world wide SAP processes. Prior to OpenText, he worked for a multinational chemical company in financial areas and IT. His primary focus is SAP Accounts Payable including imaging, OCR and e invoicing. He is a frequent speaker at SAP Sapphire, Americas SAP User Group meetings and IAPP.
He has worked with SAP software for over 20 years and has over 10 years experience with SAP workflow. His financial experience includes cost accounting, accounts payable, general accounting, financial analysis, auditing and management.
You can access his blog at  http://apoptimization.blogspot.com/

Angela Morrow
Program Manager

Angela Morrow is the Program Manager for the SAP Employee File Management by OpenText solution and is responsible for contributing to the solution strategy and thought leadership. She has 15+ years of experience in Human Resources serving global fortune 500 companies in various roles from hands-on HR Manager, SAP ERP HCM implementation consultant to Global Director of Employee Branding and Engagement.   Over the years, Angela has led thought leadership initiatives and co-developed research in areas such as HR analytics, integrated talent management and HR value frameworks.  She has keen insights into service delivery models and continuous business process improvement for enhancing service delivery and driving an engaging employee experience.  
Angela obtained a B.S. in Organizational Leadership and Supervision from Purdue University, and holds a Masters of Industrial Technology from Purdue University’s School of Technology with an emphasis in Total Quality Management.