Expanding Tier Zero to Accelerate HR Shared Services Transformation
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HR is under constant pressure to drive greater strategic value and greater operational efficiency, while also exceeding its customers’ expectations for high-quality service delivery.
This webinar will present five best practices, used by Thales group, to maximize the quality and efficiency of service delivery, while dramatically reducing the resource requirements, thereby increasing the resources available for HR’s more strategic initiatives.
Join Joe Ales, Director of HR Shared Services at Thales Group, a 68,000-employee global organization and hear how their strategy, experience and results can help you within your own organization.
Benefits you’ll receive by attending this webinar:
- Developing a structured performance culture to create a seamless shared services operation
- Streamlining processes to drive cost savings
- Implementing the right technology to process more transactions
- Learning how to achieve efficiency objectives in as little as 60 days
With operations in 50 countries and 68,000 employees, Thales is a world leader in mission-critical information systems for defence and security, aerospace and transportation.
Neocase Software is a leading provider of customer service solutions for HR shared servicescentres and customer support operations. Neocase empowers large global corporations to manage and optimise their shared services and support operations performance and processes through a uniquely adaptive and award-winning customer service technology platform.