Expanding Tier Zero to Accelerate HR Shared Services Transformation

This FREE webinar was recorded on:
Thursday, July 28, 2011
10:00 AM - 11:00 AM EDT
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Expanding Tier Zero to Accelerate HR Shared Services Transformation

HR is under constant pressure to drive greater strategic value and greater operational efficiency, while also exceeding its customers’ expectations for high-quality service delivery.

This webinar will present five best practices, used by Thales group, to maximize the quality and efficiency of service delivery, while dramatically reducing the resource requirements, thereby increasing the resources available for HR’s more strategic initiatives.

Join Joe Ales, Director of HR Shared Services at Thales Group, a 68,000-employee global organization and hear how their strategy, experience and results can help you within your own organization.

Benefits you’ll receive by attending this webinar:

  • Developing a structured performance culture to create a seamless shared services operation
  • Streamlining processes to drive cost savings
  • Implementing the right technology to process more transactions
  • Learning how to achieve efficiency objectives in as little as 60 days


Joe Ales
Director of UK HR Shared Services
Thales UK

With operations in 50 countries and 68,000 employees, Thales is a world leader in mission-critical information systems for defence and security, aerospace and transportation.

Sean Harman
Director of Operations
Neocase Software, Northern Europe

Neocase Software is a leading provider of customer service solutions for HR shared servicescentres and customer support operations. Neocase empowers large global corporations to manage and optimise their shared services and support operations performance and processes through a uniquely adaptive and award-winning customer service technology platform.