Implementing Successful Shared Services and BPO: Building a Platform for Success
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What are the key elements that lead to successful shared services implementations?
In this webinar, Onno Schýssler of Linde AG and Stefan Meixner of TPI will share practical experiences of implementing shared services and will discuss the elements that must be in place to achieve lasting success – whether or not outsourcing is a part of the mix. In particular, Onno and Stefan will focus on the importance of:
- Company strategy and direction from management
- Management support and funding to launch an assessment and business case creation
- Communication and integration of stakeholders in the project
- Strong management support to balance corporate benefit against local interests
- Planned project methodology, management and communication to manage intensive work effort on time and on budget
- Early involvement of HR
- Due diligence visits to captive and BPO shared service centres
- For BPO: early connection with service providers to gain comfort still keeping a competitive process
Onno has significant experience in global Finance & Controlling programme management at Linde AG with focus on effective shared services implementation and operation both with and without sourced elements. He currently heads the Linde Finance Programme Management (LiFE). LiFE is Linde’s Excellence Programme focused on transforming its global Finance Organisation into a high performance organisation. One key measure is to establish Shared Service Centres around the globe. As part of his LiFE responsibilities Onno acts as the project lead for the Shared Service Centre Europe implementation.
His experience of corporate reorganisation, restructuring and turnaround-management, both as a principal advisor with Droege as well as his leading role in the Linde corporate strategic office, positions him uniquely for his current role.
Furthermore Onno’s focus on corporate business strategies and key strategic projects provides him with a broad and unique view of all requirements for organisational change and their subsequent effect in DAX 30 and FSTE 100 organisations.
Stefan is a Director within TPI’s EMEA advisory practice focusing on shared services. He worked in different industries such as Healthcare, FMCG, Automotive, Engineering and Construction, Manufacturing and Utilities. He has broad methodological knowledge and experience to add significant value to clients both from an economical and change management perspective.
Stefan has led many Pan-European and global improvement and transformation projects covering strategic assessments, service and process reviews, benchmarking exercises, development of new service operating models, business case creations, captive SSC designs and implementations, BPO contracting and post-contract service management and governance. He takes a comprehensive approach to the entire business support domain including both transactional tasks and those that require business judgment and management decisions in order to identify the best service delivery model. He offers strong methodological expertise and experience in identifying the right set-up for global or regional BPO, regional or country captive shared services and reorganisation of the retained organisation in the business.