iTOPS (Integrated Technology and Operations) for Shared Services – The Next Value Frontier

This FREE webinar was recorded on:
Wednesday, August 08, 2012
11:00 AM - 12:00 PM EDT
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The approach to shared services outsourcing and globalization has evolved significantly over the years. Companies today are expanding shared services’ scope beyond cost and complexity reduction – and are focusing on strategic business enablement. This applies specifically to functions such as F&A, HR, and IT, which are now mature and frequently globalized, and spans industries including Manufacturing, Retail, Logistics, Banking & Financial Services, Insurance, Hospitality and Life Sciences. As shared services continues to evolve, companies looking for new levels of value are seeking global flexibility, sourcing agility, and continuous innovation – paving the way for iTOPS –Integrated Technology and Operations.

iTOPS: The next wave of innovation

iTOPS is defining shared services’ value proposition for the future. As a business leader who aspires to deliver higher levels of business outcome, understanding this game-changing approach is critical.

Attend this webinar to learn how iGATE helps global companies develop their shared services strategy by applying innovations that transform their shared services centers. Paragon’s CFO, Wolfgang Hombrecher, will share his journey and partnership with iGATE, highlighting the kinds of innovations that have transformed service delivery at Paragon. You will also hear about success stories from F500 companies across other industries.

Discussion highlights will include:

  • Trends and new imperatives of transformation in shared services
  • Relevance of integrated IT and operations for a higher order of business outcomes
  • Shared services journey including management vision, challenges, drivers, benefits, best practices and future value drivers: Case study of the Paragon experience
  • Success stories from F500 companies
  • iGATE’s business outcomes-driven iTOPS for shared services


Wolfgang Hombrecher
Paragon Global Resources, Inc.

Wolfgang Hombrecher is the senior vice president and chief financial officer (CFO) for Paragon Global Resources, Inc. and serves on the board of directors of the company and its multiple subsidiaries including Paragon Relocation, Paragon GeoImmigration, Paragon Decision Resources and GenEquity Mortgage. His responsibilities include overseeing Paragon’s financial and administrative support services including the delivery of technology to Paragon’s internal and external customers. Mr. Hombrecher previously served as an international business consultant with Del Monte Fresh Produce where he assisted the organization in developing the procurement of avocados from a number of international markets. Prior to this, he served as a vice president of finance and CFO for Calavo Growers, Inc.

Sanjiv Kapur
Senior Vice President, BPO and iTOPS

Sanjiv Kapur is Senior Vice President, BPO and iTOPS at iGATE. Mr. Kapur established BPO operations from the ground up and has been the driving force in expanding and growing the business since its inception. Under his leadership, the BPO business has become a leading provider of business process outsourcing (BPO) and knowledge process outsourcing (KPO) services. He has been a key force in driving iTOPS (Integrated Technology and Operations) strategy and a “business outcomes led non-linear growth model”. He works closely with clients and helps them in developing their global shared services strategy.

Steve Chaissan
AVP Shared Services, Business Process Reengineering and Technology

Steve Chaissan has focused on the strategic design and implementation of Shared Services Operating Models, which have been based upon extensive research.  He brings a unique perspective to the evolution of shared services driven by the requirements of the customer experience and optimizing enabling technology. He has deep expertise in designing and enhancing shared services processes including IT, HR, F&A, customer service/call centers, and supply chain operations while leveraging IT strategy and infrastructure.