Leveraging strategic Sales and Fulfillment BPO partnerships to enhance revenue and optimize COGSs - cloud BPO for end-to-end service delivery management

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Tuesday, March 29, 2011
11:00 AM - 12:00 PM EDT
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Leveraging strategic Sales and Fulfillment BPO partnerships to enhance revenue and optimize COGSs - cloud BPO for end-to-end service delivery management

Join us on March 29thto hear from best in class product and service providers on how strategic alliances are enabling cloud BPO and challenging the boundaries of people, process and technology to deliver innovative end-to-end managed BPO services. Traditional BPO models have focused on G&A cost optimization. Changing market dynamics, however, are pushing organizations to adopt services that can optimize top-, mid-, and bottom-lines through strategic BPO partnerships continuously challenging the "core vs. context" paradigm.

This webinar presents three such strategic partnerships through which Infosys BPO is delivering cloud BPO services within the Sales and Fulfillment space.

Infosys BPO, the Business Process Outsourcing subsidiary of Infosys Technologies Ltd., (NASDAQ: INFY), is an end-to-end outsourcing services provider. Infosys BPO addresses your business challenges and unlocks business value by applying proven process methodologies, integrated IT and business process outsourcing solutions. The company applies business excellence frameworks to significantly reduce costs, enhance effectiveness and optimize business processes.
Website: www.infosysbpo.com

About the alliances:

PHH Arval
PHH Arval, a subsidiary of PHH Corporation [NYSE: PHH], is a leading fleet management services provider for corporate clients and government agencies throughout the United States and Canada. In conjunction with global fleet management providers operating under the PHH Arval Global Alliance, PHH Arval also provides services throughout the world.

Through consultative expertise, flexible customer service and award-winning technology, PHH Arval helps clients reduce costs and increase driver productivity. PHH Arval currently has nearly 550,000 automobiles and trucks under management in both sales and service fleets—and nearly one in three of PHH Arval clients are Fortune 500 companies.

The Infosys partnership
The Infosys-PHH fleet management solution focuses on optimizing field operations (inventory management, distribution, logistics, etc) and fleet management costs (call center and fleet inventory). The strategic alliance brings best-in-class fleet management practices and technology together with global delivery capabilities to deliver not just on G&A savings across fleet management costs but also on COGS (Cost of Goods Sold) related to fleet management across warranty recovery, fleet inventory management, roadside assistance, and vehicle maintenance services.

DataFlux enables business agility and IT efficiency by providing innovative data management technology and services that transform data into a strategic asset, helping in reducing costs and optimizing revenue.

The Infosys partnership
The Infosys-Dataflux solution provides data management in a cloud BPO model — combining the Dataflux technology platform with Infosys people and process capabilities to deliver a cost-optimized solution to clients’ data management needs. This solution helps organizations streamline their customer data, which in turn can improve effectiveness of their sales and marketing efforts. The outcome for customers is uplifting revenue as well as optimized operational costs through an increase in "zero touch" processing, which drives customer satisfaction.

Jigsaw is a leading provider of business information and data services that uniquely leverages user-generated content contributed by its global business-to-business community of 1.5 million members. Jigsaw provides access to business contact information for 24 million business professionals as well as profiles of 4 million companies.

The Infosys partnership
The Infosys-Jigsaw solution provides data enrichment services in a cloud BPO model. Clients can now have their customer data records enriched with fields such as email addresses, direct dials and designations to derive maximum value from their sales and marketing efforts. The solution also aims at leveraging social networking and crowd sourcing to enhance and create service differentiation through the enablement of customer centric operations for our clients.


Sushanth Ananth
Business Manager
Infosys BPO Ltd

Sushanth Ananth is Business Manager for the Sales and Fulfillment practice at Infosys. His areas of expertise include Sales and Marketing, Fulfillment operations, Order to Cash and Supply Chain Management. He has advised several clients on establishing best in class Sales and Fulfillment processes and has helped define their shared services and outsourcing strategies.

He has an MSc in Operational Communications from Coventry University, UK and a Bachelor’s degree in Engineering.

Jeff Smith
Senior Vice President
PHH Arval

Jeff Smith is responsible for new business development for large fleets, as well as PHH’s international business through the PHH Arval Global Alliance. Mr. Smith joined PHH in 1982 as regional sales manager and served in increasingly higher leadership roles. He was promoted in 2000 to Senior Vice President, New Business Development, and was later responsible for sales in PHH’s truck division. In 2008, he was charged with key networking with PHH’s largest clients and prospects, as well as working with PHH Mortgage and PHH’s global strategic fleet management partners to identify both North American and global business opportunities. Most recently, Mr. Smith directed marketing and communications for PHH Arval in North America, in addition to his role in global fleet sales. Before joining PHH, he worked in the banking industry. He is a graduate of The American University with degrees in Finance and Personnel Management.

Kevin Akeroyd
General Manager

Kevin Akeroyd is the General Manager, running all facets and the complete P&L of the Jigsaw business unit inside Salesforce.com.  Kevin was the COO of Jigsaw prior to the acquisition by Salesforce in May of 2010.  Prior to joining Jigsaw, Kevin held several CEO positions in Silicon Valley startups, as well as senior leadership roles in large industry veterans such as Acxiom Digital and RR Donnelley & Sons.

Steve Varsolona
Director, Business Development

Steve Varsolona has 23 years of experience in leading the growth, development, and management of technology-based business/product lines for Fortune 500 organizations. Varsolona’s areas of expertise include sales, product line and business management, strategic planning, and marketing/business analysis. He holds a Bachelor’s degree in Finance, as well as an MBA with concentrations in Economics and Accounting.