Order to Cash Evolution: An Insider’s Guide

This FREE webinar was recorded on:
Tuesday, September 21, 2010
10:00 AM - 11:00 AM EDT
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‘Do you need access to a lower cost of delivery? Do you have the opportunity to look at the ‘Art of the Possible?’

Implementation of an outsourcing strategy is never easy no matter what core reason lies behind the decision to outsource. Whether it is to strip back costs, add value to current processes or implement process improvement - BPO is never a bed of roses.
For example: do you outsource first and have the provider fix processes and problems or should you fix the issues before you outsource? One of the many questions you may be currently chewing on if you are considering outsourcing.

In this FREE webinar – Carl Barnes, a veteran of Shared Services implementation and re-engineering tells of his experiences in being able to reduce costs by 50%, achieve measureable SLA’s and ground breaking DSO. With experiences gained from working with global organizations who partnered with Sutherland Global Services, he will candidly discuss some of the criteria which determined these organizations’ decision to select Sutherland as a BPO partner:

Cultural: Gaining trust and partnership, flexibility and adaptability
Financial: One price – inclusive of people, technology and governance
The Solution: Best fit delivery model with technology led transformation

But nothing new is without its challenges and this presentation will follow that journey. It will take us from initial steps and challenges, to tips on turning the corner, to getting on the road to steady state, and to finally reach a stage managing improvement.


Carl has been setting up and turning around Shared Service organizations since 2000 and has just taken charge of his 5th Shared Service Centre.  He is currently responsible for the UK SSCs for Informa Plc providing multi-lingual, multi-national services to customers and suppliers from across the globe to the UK based businesses.

Previously, Carl worked at 3Com, Emap, GAP and DHL setting up and optimizing their Shared Services Organizations.  Before being involved in this branch of administration, Carl had a number of UK and European Financial Management and Controllership positions and is a Chartered Management Accountant.

Dan McCue
Senior Vice President for Finance and Accounting Services
Sutherland Global Services

Dan McCue is a seasoned Business Process Outsourcing (BPO) industry professional with over 15 years of operational, management and consulting experience.  He is chartered with the expansion and management of Sutherland’s multi – national Finance & Accounting (F&A) team including sales, business development and account management. In addition, he will spearhead the design and delivery of F&A solutions that enable Sutherland clients to achieve operational efficiency and increased profitability.

Dan comes to Sutherland from Perot Systems where he was the Director for F&A, BPO Services and was responsible for designing and delivering F&A solutions to clients