The Science of Maximizing Order To Cash Process Performance through Genpact’s OTC SEP (Smart Enterprise Process)


This FREE webinar was recorded on:
2010-07-20
11:00 AM - 12:00 PM EST

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How Can Your Organization Build a Scientific Roadmap to World Class Performance on the Key Business Outcomes?

Organizations lack science in managing, measuring and improving business processes. Attend this webinar to gain insight from Genpact’s OTC Practice Leader Mark Wood into how to achieve an end-to-end process view, and focus on improving effectiveness metrics rather than efficiency metrics. Learn how to measure some critical business outcomes, such as Revenue Dilution, as the opportunity gain is 5 to 10 times the impact achieved through reducing costs.

Join this webinar to find out how Genpact’s Order To Cash SEP can help you maximize business impact for your company.

Key learning from this session includes:

  • A granular approach to process management and measurement
  • Critical business outcomes for the Order to Cash process including a deep dive into Revenue Dilution
  • Top performance measures and drivers and the linkages to business outcomes
  • Key process and technology Insights that significantly impact your business outcomes