What’s Next in Global Business Services – with The Hershey Company


This FREE webinar was recorded on:
2012-06-19
11:00 AM - 12:00 PM EST

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KPMG’s Shared Services and Outsourcing Institute has undertaken an ongoing research initiative to examine the global services delivery efforts of Global 500 organizations. Our first interviews with these global business services executives in late 2011 have led to the identification of key success factors and leading practices for driving the maturity of business models to advance the organizations' corporate agendas.

Jeff Kemmerer will share how Hershey’s adoption and enhancement of global services delivery ensures alignment and clear direction for the business – both tactically and strategically.

Discussion highlights will include:

  • Key research findings and detailed results
  • Understanding how organizations weigh the business case for pursuing more and greater GBS maturity
  • Hershey’s keys for success: change leadership; investment in talent; leveraging process optimization to create future value
  • Drivers for advancing the maturity of global business service delivery


Please join this free webinar as we explore the critical issues affecting global business service delivery coupled with the key success factors and leading practices you need to advance, rather than merely support, the essential needs of your organization.