Continuous Improvement: Take Your SSO to Next Level Value With Data-Driven Metrics, Analytics and Insights
This webinar will provide practical guidance on advancing service delivery for ultimate value creation and customer satisfaction...Register
Adaptability, resiliency, empathy, and growth. These are some of the hallmarks of Shared Services and Global Business Services (GBS) this past year.
SSON Analytics is delighted to present this content-rich session alongside a leading SSO practitioner to provide practical guidance on advancing service delivery for ultimate value creation and customer satisfaction.
We will explore the following key questions:
- How have SSO delivery models evolved to overcome the challenges brought by the pandemic and meet changing needs of the enterprise?
- How have SSOs maximized SSO metrics, leveraged technology to digitize and optimize processes and ensure sound continuous improvement with the proper KPIs?
- What are the various strategies SSOs have taken across talent, technology, resourcing, and the Future of Work?
- How to ensure a constant stream of data and insights to inform my SSO strategy and improve enterprise-wide decision support?
- What are the benchmarking results from the most admired SSOs in the world?
Attendees will enjoy a live Q&A with our speakers, learn how they use SSON Analytics to inform strategy, improve stakeholder communication and gain buy-in for added scope. Additionally, attendees will be taken through a short demo to preview the benchmarking and location analysis tools and see the brand new data available, derived from 1,000s of SSON Members globally.