Continuous Improvement: Take Your SSO to Next Level Value With Data-Driven Metrics, Analytics and Insights

This webinar will provide practical guidance on advancing service delivery for ultimate value creation and customer satisfaction...

This webinar will take place on:
15 July, 2021
10:00 AM - 11:00 AM EST

Adaptability, resiliency, empathy, and growth. These are some of the hallmarks of Shared Services and Global Business Services (GBS) this past year.

SSON Analytics is delighted to present this content-rich session alongside a leading SSO practitioner to provide practical guidance on advancing service delivery for ultimate value creation and customer satisfaction.

We will explore the following key questions:

  • How have SSO delivery models evolved to overcome the challenges brought by the pandemic and meet changing needs of the enterprise?
  • How have SSOs maximized SSO metrics, leveraged technology to digitize and optimize processes and ensure sound continuous improvement with the proper KPIs?
  • What are the various strategies SSOs have taken across talent, technology, resourcing, and the Future of Work?
  • How to ensure a constant stream of data and insights to inform my SSO strategy and improve enterprise-wide decision support?
  • What are the benchmarking results from the most admired SSOs in the world?

Attendees will enjoy a live Q&A with our speakers, learn how they use SSON Analytics to inform strategy, improve stakeholder communication and gain buy-in for added scope. Additionally, attendees will be taken through a short demo to preview the benchmarking and location analysis tools and see the brand new data available, derived from 1,000s of SSON Members globally.



Naomi Secor
Global Managing Director
Shared Services & Outsourcing Network
Syazana Lim
Lead Research Analyst
SSON Analytics

Syazana Lim is the lead research analyst at SSON Analytics.

Syazana is responsible for researching and analysing a combination of proprietary and public data on the global shared services and outsourcing community to uncover the latest trends and insights into the industry. She is involved in the end-to-end production of visual interactive reports and is currently managing various data tools such as the Intelligent Automation Universe, the Metric Benchmarker and the City Cube.