How to Turn your Customers into Fans
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In a recent Shared Services Survey, 80% of respondents said that customer satisfaction was their highest priority in the next 3 years. This is increasingly important as the financial crisis has shone a spotlight onto inhouse support services – and successful SSOs need to support their business unit customers’ objectives.
With the focus on "human ‘interactions," the ability to manage Service Level Agreements and Operating Level Agreements together is a crucial skill-set.
Join this webinar to hear about:
- findings from the 2013 Customer Satisfaction Survey
- a simple 7-step process for turning customers into fans
- why you have to start with " process" to serve your customers
TIBCO Nimbus can help you build employee engagement, customer happiness and sustainable continuous improvement.