How to Turn your Customers into Fans
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In a recent Shared Services Survey, 80% of respondents said that customer satisfaction was their highest priority in the next 3 years. This is increasingly important as the financial crisis has shone a spotlight onto inhouse support services – and successful SSOs need to support their business unit customers’ objectives.
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With the focus on "human ‘interactions," the ability to manage Service Level Agreements and Operating Level Agreements together is a crucial skill-set.
Join this webinar to hear about:
- findings from the 2013 Customer Satisfaction Survey
- a simple 7-step process for turning customers into fans
- why you have to start with " process" to serve your customers
TIBCO Nimbus can help you build employee engagement, customer happiness and sustainable continuous improvement.
We respect your privacy, by clicking ‘Watch On-Demand’ you agree to having your details passed onto the sponsors who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.
