How to Turn your Customers into Fans


This FREE webinar was recorded on:
2013-05-30
10:00 AM - 11:00 AM EST

To view this webinar, please fill out the form to register and become a The Shared Services & Outsourcing Network member.
Or, if you're already a The Shared Services & Outsourcing Network member, sign in below to view.

In a recent Shared Services Survey, 80% of respondents said that customer satisfaction was their highest priority in the next 3 years. This is increasingly important as the financial crisis has shone a spotlight onto inhouse support services – and successful SSOs need to support their business unit customers’ objectives.

[inlinead]

With the focus on "human ‘interactions," the ability to manage Service Level Agreements and Operating Level Agreements together is a crucial skill-set.

Join this webinar to hear about:

  • findings from the 2013 Customer Satisfaction Survey
  • a simple 7-step process for turning customers into fans
  • why you have to start with " process" to serve your customers

TIBCO Nimbus can help you build employee engagement, customer happiness and sustainable continuous improvement.