How Data Privacy May Be Compromising CX In Your Shared Services

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This FREE webinar was recorded on:
February 09, 2021
11:00 AM - 12:00 PM EST

The world is flooded with our personal data. Ever wondered what the future holds for all this information?

Although it seems that Covid-19 might have slowed down legislation, data privacy is here to stay, and its everywhere. Shared service and contact centers record and archive millions of calls on a daily basis. All of this information needs to be managed and controled in a way that complies with a multitude of regulations and is fit for a remote and virtual environment.

In this exclusive webinar, our speakers will be sharing results from a survey conducted amongst 300 IT managers regarding privacy management and future plans for their contact centers. Focusing in on:

  • Data Privacy as the key for customer experience
  • How organizations can be proactive and adopt "Privacy by Design approach"
  • Combining best practices and technology for a robust and water-tight privacy policy
  • How to cope with privacy regulations, (GDPR, CCPA and similar)
  • Different aspects of privacy regulation: risks and opportunities
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.
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