Main Conference Day One: November 10

12:45 pm - 12:55 pm Chairperson’s Opening Remarks

1:00 pm - 1:30 pm PANEL DISCUSSION Metrics that Matter for Productivity and Engagement in a Global and Dispersed Workforce

HR Shared Services (HRSS) is used to managing a dispersed workforce. However, now that more employees than ever are working from home, how can they ensure there is the same amount of engagement and continued performance? This panel discussion will answer these questions and more…

  • From sentiment analysis to mining tools, what does the technology landscape look like for the latest data insights?
  • What are best-in-class practices to track, monitor and maintain data to keep your finger on the pulse of your organization?
  • Finding the right indicators: what does disengagement really look like in the data?

1:45 pm - 2:15 pm FIRESIDE CHAT Aligning your HRSS with the Company’s Financial Goals for Best-in-Class Strategy

In the wake of covid-19, HRSS has a new opportunity to help shape business practices. Tune in to this fireside chat between an HRSS Executive and a Finance leader to understand how a close working relationship between each function can be an incredibly fruitful partnership. This fireside chat will discuss…

  • Working together to coordinate hiring (and firing) practices to coordinate cash-flow
  • De-siloing analytics insights across departments for mutual gain
  • Working together to create a more employee-centric working environment

2:15 pm - 2:45 pm Meeting Breaks

2:45 pm - 3:15 pm USE CASE Improving Employee Wellbeing at Castellini: From Physical, to Mental and Financial Health

With experience across HR, Supply Chain and Change Management, Bonnie Curtis knows it can be hard to move the needle on employee satisfaction. Join this session to hear how Bonnie has led a cultural revival during both a company-wide consolidation and covid, in order to install systems for learning and development, career growth and performance management.

  • New expectations for what a happy and healthy employee means and needs
  • Updating the employee benefits that promote a competitive wellbeing package
  • Tools used to track employee sentiment, maintain stable scores and responding to poor scores


3:30 pm - 4:30 pm VIDG 1: Future of Work: Workforce Planning in a Remote Workplace

  • Recruiting, interviewing, onboarding, and training a remote workforce
  • Long-term planning for the next normal in an unprecedented context
  • Employee motivation and engagement in a remote environment

3:30 pm - 4:30 pm VIDG 2: Strategic Digitization: Overhauling your HR Shared Service Economically

  • From APIs, RPA and IS, pick the right technology to deliver the best business value
  • Prioritizing projects from the most urgent to the most impactful
  • Establishing the right foundations of success to deliver an enterprise-wide transformation

3:30 pm - 4:30 pm VIDG 3: Planning for the Return to Work or a Hybrid Remote Workforce

  • Communicating updates to employees on planned returns to work in a changing context
  • Developing a flexible return to work plan that takes into account a mixed virtual and inperson workforce
  • The flexible work practices that are here to stay and embedding them into policy

Similar to a roundtable IRL, a V-IDG is a discussion held over video chat. Kept to smaller groups of 15 or less so that everyone is able to visually connect, V-IDGs help senior business leaders get face-to-face time with like-minded people, experiencing similar current challenges. When executive decision makers are facing many of the shared problems across departments, industries, and countries, it’s imperative that they share their found pieces of the jig-saw puzzle. Only then can they collectively start piecing together the whole picture.

4:30 pm - 4:35 pm Chairperson's Closing Remarks