HRSS Structure and Preparing for RPA Deployment: Lessons from Black Hills Corporation

HRSS Structure and Preparing for RPA Deployment: Lessons from Black Hills Corporation

This case study delves into the finer detail of RPA integration, looking at their initial HRSS structure, forward thinking, and overall management of RPA. More specifically,

  • Our structure: how Black Hills chose to set up their HR Shared Services organization to position themselves for digital integration. How did they structure the roles within their shared services team? How did they position themselves for scalability?
  • Black Hills’ RPA initiative: plans for RPA deployment in Y1, Y2, and Y3, identifying use cases for HR and payroll RPA, finding a vendor that suited our needs.

Presentation by:

Kris Pontious, Manager – HR Shared Services, Black Hills Corporation


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