Scaling automation: tackling the need for flexible and scalable infrastructure
Hyperautomation: barriers to implementation and key maintenance considerations
Exploring how AI and Analytics are shaping next-generation shared services
The dark side of IA: mitigating the risk of fraud and maintaining security whilst scaling your RPA
Process discovery as a tool for rapid and successful intelligent automation
Using digital-twins and intelligent cognitive technology
Tuesday 2nd
9:00 am - 9:45 am
Democratization of Intelligent Automation: How HP got 800 Employees Excited to Automate!
10:00 am - 10:45 am
The Next Wave of Intelligent Hyper-Automation for real-time service delivery
11:00 am - 11:45 am
Cognitive Process Automation and Process Discovery: Scaling Up Your IA With Eli Lilly
12:00 pm - 12:30 pm
Lessons Learned from Decades of Continuous Transformation at P&G
Wednesday 3rd
9:00 am - 9:45 am
The Keys to a Successful Process Discovery Program
10:00 am - 10:45 am
Panel Discussion: Skills, Scale & Collaboration: Navigating The Human Side of Automation
11:00 am - 11:45 am
Benchmarking as the Foundation for the Future of Work & Effective Continuous Improvement
12:00 pm - 12:40 pm
Digitizing Unstructured Data: Helping BPOs and Shared Services Generate Growth and Resilience
Anna Alechno
Former Global Process Improvement and Automation Lead
IKEA, Europe
Rajeev Jain
Vice President & Head of Finance Global Operations
HP Inc
Shannon Sali
Global HR & Legal Innovation Lead
Deutsche Bank
Prakash Narayanan
Automation Director
Eli Lilly
Gareth Hole
Director Robotics & AI
NICE
Krishnan Rajaram
AI/ML EMEA Lead
Amazon Web Services
Terry Simpson
Technical Evangelist
Nintex
Naomi Secor
Global Managing Director
Shared Services & Outsourcing Network (SSON)
Barbara Hodge
Global Editor and Industry Analyst
Shared Services and Outsourcing Network (SSON)
Brent LaRoche
Master Black Belt - Principal, Operational Excellence
Agilify
Peter Tarrant
Product Design Architect
Agilify
Tony Saldanha
President
Inixia
Mike Hobday
Senior Vice President, Europe
Antworks
Sameet Gupte
CEO
EvoluteIQ
Adrian McKnight
EVP – Digital Transformation, Quality, Training and Transitions
WNS Global Services