Process mapping, mining and discovery are receiving unprecedented attention as tools to drive the redesign, control and performance of business processes. Earlier this year Everest Group reported that the market for process mining more than doubled its revenue and client base between 2018 and 2019. In the last few months it’s become even more of a focal point due to its ability to accelerate digital transformation, extract increased ROI from automation projects and provide data that can drive an organization forward in difficult times.

This event focuses on the practical aspects of process mining and discovery at every stage of maturity. Whether you’re considering starting a pilot and need help to build a business case or excited about the prospect of hyper-automation we’ve got case studies for you. Specific to 2020 we also look at how shared service leaders are using process mining and BPM to drive cash, discounts and optimize supply-chains to help get that bottom line looking healthier. Join us in November for live and interactive sessions from our process mining experts.

Day One 4th November 2020
Chairman´s Opening Remarks

10:00 – 10:45 EST (15:00 – 15:45 BST)
BMW Process Mining Journey: Planning, Getting Started, First Highlights and Lessons Learned
In order to deliver sheer driving pleasure, world class processes are needed. To achieve this the BMW process mining centre of excellence had a vision to enable all employees to make data driven process decisions. In this session the Head of Process Mining, Dr Patrick Lechner talks through their journey to achieving this. Focusing on:
•    Planning which processes, departments and user groups
•    Getting started
•    First highlights
•    Lessons learned
Dr Patrick Lechner, Head of Process Mining and Robotic Process Automation, BMW

11:00 – 11:45 EST (16:00 – 16:45 BST)
Accelerating digital transformations with process mining, a S/4HANA story
In these uncertain times, digital transformation has become an imperative, yet it continues to be challenging and complex. Accurate data-driven planning, continuous initiative governance, and process transparency are the cornerstones of digital excellence and success. Process management and mining suites act as an intelligent operative system to accelerate the transformation and have guardrails for budgets and timelines.
In this session, we look at:
•    Process management and process mining using data-driven and human-centered approaches for digital transformations
•    Task mining - synergies and best practices with process mining
•    An example of a S/4HANA migration successfully executed with this approach
Alessandro Manzi, Product Lead - Process Intelligence, Signavio

12:00 – 12:45 EST (17:00 – 17:45 BST)
Let AI Tell You Why: When Process Mining Speaks
Process Mining changed the way businesses approach process improvement. Analysts no longer had to tiptoe around, scared of waking up the mighty process giant, drawing diagrams, running workshops and interviewing people. They could simply drill down into the process as deep as the data allowed.

Yet, at one point, they stopped and clashed with the ultimate question of “why”: Why is the process taking so long? Why is every third process instance looping in the approval step? Why is one plant performing poorly compared to others? And, all of a sudden, they were back to interviews and workshops.

The reality, though, is that there is much more juice in your fruity dataset than you can imagine. In this webinar, we will see how to squeeze it with the help of AI (Artificial Intelligence) and let it speak to the process stakeholders. Let’s uncover together what’s less obvious and what’s really hidden in your data.

Michal Rosik, Chief Product Officer, Minit

Day Two – 5th November 2020

09:00 – 09:45 EST (14:00 – 14:45 BST)
30 Day Plan To Increase ROI From Your Automation Spend
Despite the ups and downs of 2020, shared services remain committed to investing in RPA, AI and all forms of intelligent automation. In fact in SSONs Covid-19 report approximately 40% of SSCs say they plan to accelerate automation initiatives to reduce their dependency on humans and locations. However getting stakeholder buy-in for further IA investment will be difficult unless ROI can be proved and fast. Luckily help is on hand in the form of process mining. This session looks at:
•    Using process discovery to create maximum ROI from your intelligent automation spend
•    Quick wins to demonstrate the benefits to your stakeholders
•    Identifying bottle-necks that might block your projects success
Reserved for Celonis

10:00 – 10:45 EST (15:00 – 15:45 BST)
Identifying business opportunities with process mining and successfully translating it into business value 

  • Process Mining - just another hype word or  ultimate way to achieve mature, stable and healthy end to end process
  • Does process standardization hinder innovation and creativity?
  • Simple is Better - how does process mining help achieve the ‘happy flow’
Nina van Krimpen, Business Process Consultant, LyondellBasell

11:00 – 11:45 EST (16:00 – 16:45 BST)
Forrester Insight Session: Uncovering A New Era Of Process Excellence With Process Discovery & Mining
In the post COVID-19 world, most companies have adopted a hybrid model with a majority of their employees working from home. This might seem like a simple shift, but from the eyes of a process excellence leader, this might change everything. New ways of working demand evolved processes that suit the needs of the new normal. And this opens a plethora of opportunities for continuous improvement professionals to optimize business processes and achieve higher efficiencies. This is exactly where Process Discovery comes in. In this session we will cover:
•    What are the latest trends redefining process excellence that the Industry is leaning towards
•    How should enterprises plan their journey towards Process Excellence and Continuous Improvement
•    How Process Mining and Process Discovery and can enable enterprises to transform their processes
Bernhard Schaffrik, Principal Analyst Serving CIO Professionals, Forrester
Sateesh Seetharamiah, Vice President and Global Product Head for AssistEdge, EdgeVerve
Rasto Hlavac, Founder and CEO,

Day Three – 6th November 2020

09:00 – 09:45 EST (14:00 – 14:45 BST)
Operational Excellence Using Process Mining: Improving Performance and Compliance Using Event Data
In this session the premier expert in process mining will be discussing the following:
•    How Process mining can be used to remove operational friction by making conformance and performance problems visible in such a way that it becomes clear what the root-causes of such problems are.
•    An overview of the process mining market and what’s available: today there are over 35 commercial process mining tools based on the ideas and algorithms of prof. Van der Aalst (e.g., Celonis, Disco, UiPath/ProcessGold, myInvenio, PAFnow, Minit, QPR, Mehrwerk, Puzzledata, LanaLabs, StereoLogic, Everflow, TimelinePI, Signavio, and Logpickr).
•    How to handle and take advantage of the abundance of event data generated by today's operational processes to generate unique opportunities for process improvement.
•    Process mining as a reality and how it’s much more applicable than the machine learning and artificial intelligence techniques Wil van der Aalst, Distinguished Humboldt Professor, RWTH Aachen University

10:00 – 10:45 EST (15:00 – 15:45 BST)
Process Mining As A Digital Transformation Accelerator
The last few months have proved that if your organization isn’t digitalized then it’s not sustainable. Digital transformation projects that were sitting on the back-burner have finally got buy-in, and the race is on to ensure that shared service centers are properly equipped to be agile operations, remote enabled and future-proof.  For many organizations, time is of the essence and finding ways to accelerate the velocity of automation is a must. Process mining and process discovery can aid in this by identifying friction in existing processes, reducing tasks and uncovering opportunities for further automation. This session talks about how you can use these tools for continuous improvement at speed.
MK Aydin, Senior Director Corporate Solutions, A&E Networks

Dr Patrick Lechner

Dr Patrick Lechner

Head of Process Mining and Robotic Process Automation


Nina Van Krimpen

Nina Van Krimpen

Business Process Consultant


MK Aydin

MK Aydin

Sr. Director, Corporate Solutions

A+E Networks

Alessandro Manzi

Alessandro Manzi

Product Lead, Process Intelligence


Rasto Hlavac

Rasto Hlavac

Founder and CEO

Sateesh Seetharamiah

Sateesh Seetharamiah

Vice President and Global Product Head of AssistEdge


Dr Bernhard Schaffrik

Dr Bernhard Schaffrik

Principal Analyst Serving CIO Professionals


Wil van der Aalst

Wil van der Aalst

Distinguished Humboldt Professor

RWTH Aachen University

Clyde Livingstone

Clyde Livingstone

Former Manager of Enterprise Excellence

nbn Australia

Michal Rosik 667370

Michal Rosik 667370

Chief Product Officer (CPO) & Product Visionary


Using Process Mining To Drive Revenue And Increase Cash

Getting The Best Roi For Your Automation Spend

Process Mining As A Digital Transformation Accelerator

Building A Business Case And Overcoming Key Process Mining Challenges
Extracting Data And Insight That Will Transform Your Organization

How do I join the online conference?

Register above using the form and your login will be emailed to you a week before the event. Your session access links and final agenda will be emailed to you one week prior to the conference.

How much does it cost to attend?

The Process Mining & BPM for Shared Services online event is completely free to attend.

Where is it located?

This is an online conference, which means that it can be accessed anywhere in the world through a desktop, laptop, mobile device or tablet.  Audio and presentation viewing is accessed through an internet connection.

Can I access the slides post-event?

All presentations will be available after the conference via the on-demand recording link.   When presenters have also approved for their slides to be available for download they will be made available in the Resource List folder inside the session and also in the digital gift bag post-event.