Inspire. Engage. Connect

25 - 27 November, 2019 | Twickenham Stadium, London, United Kingdom

Charles Radclyffe


Head of AI Fidelity International

Conference Day 1

Tuesday, November 26th, 2019

12:20 PM AI and Customer Experience - Why Ethics is critical

‘Move fast and break things’ describes Mr Zuckerberg’s approach to world-conquering technology, but also describes a toddler let loose in a new environment. If we’re serious about developing AI to improve Customer Experience, then we need to be grown-up about it; especially those of us in regulated industries - we need to try to ‘move fast’ where possible - but never, ever ‘break things’.
 
This presentation describes the Digital Ethics journey of Fidelity International, a leading Wealth and Asset Management firm that operates globally. Charles Radclyffe, the Head of AI at Fidelity describes how AI Ethics needs to be thought of as separate to Risk and Safety issues such as ‘explainability’, ‘transparency’ and bias; yet why it’s critical to get right if you are to win the trust of customers and colleagues in the quest for delivering AI innovation.

Check out the incredible speaker line-up to see who will be joining Charles.

Download The Latest Agenda