Ricardo is the Head of Automation CoE at Bank BiG, which was started and designed by him. This department is responsible for Delivering, Maintaining and Governing the global Automation & RPA Program, having achieved multiple benefits by integrating RPA with other technologies, such as BPM and low-code platforms.
He holds a Master's Degree in Computer Science and Engineering from Instituto Superior Técnico of Lisbon.
Prior to joining BiG in 2018, Ricardo was the RPA & Analytics Team Leader in EY, where he was involved in several RPA projects for some of the largest Financial Services organizations in Portugal. His first taste for Process Automation and Improvement started 3 years ago when he started the RPA CoE at Everis, which nowadays is one of the largest and well succeeded RPA teams in Portugal.
Since then, Ricardo has been an Intelligent
Automation and Digital Transformation enthusiast, driving RPA adoption and
fomenting an Automation First culture.