Eva Makedonska

HR Director Ingram Micro

Eva has experience outsourcing industry for more than 14 years in different HR roles in Bulgaria, Czech Republic and Malta. She joined Ingram Micro GBS at the time of startup in 2012 as HR Director, located in Sofia, Bulgaria and currently the global Ingram Micro GBS is covering full scope of operations from its two centers in Sofia and Manila. 


Eva has built an efficient HR organization, to grow from scratch and sustain an organization of 1000+ associates in Bulgaria. Implementing ‘IM ENGAGED’ program, has put Diversity and Inclusion, SCR and personal development as some of the priorities for Bulgarian Ingram Micro organization.


Eva made learning and development, leading with empathy and purpose a key differentiator to attract talent and drive productivity and associate engagement. An all-encompassing ‘Leadership Academy’ is tailored to different levels in the organization and with the future in mind, will focus on upskilling social, technical, people management and leadership competencies: Franklyn Covey’s programs, Ericsson coaching, Design Thinking, Data Literacy, etc. 


Innovation, open mindedness and leading with purpose are Eva’s main drivers, evidenced by her contributions to actively promote diversity and inclusion in the workplace and evangelizing corporate social responsibility events and incentives.


Workshop Day

Monday, October 14th, 2019

11:00 AM Workshop F: Gender, Diversity & Inclusion within Business Services

With global structures, standardised ways of working and equal numbers of men and women employed within SSOs, GBS organisations are an area where we should see greater levels of diversity within senior leadership.
Multiple studies now back up the fact that companies with a greater diversity quotient, (whether this is measured by gender, race, or class) perform better than their more homogenous counterparts. But how can you install Diversity & Inclusion practices within your SSO?
In this session, hear from senior Business Services leaders who have a passion for D&I initiatives, and who have successfully rolled these out in their organisation.
This workshop is unique in that it is not just a learning opportunity, but a forum to create an informal network with your peers and understand how other companies are practically going about diversifying their workforce.
Areas covered:
        Overcoming unconscious bias
        Creating a recruitment strategy for your team that encourages diversity
        Creating an inclusive culture
        Creating women and minority leaders: practical approaches to upskilling and developing those with leadership capacity
        Empowering women and minorities  to put themselves forward for leadership roles

Check out the incredible speaker line-up to see who will be joining Eva.

Download The Latest Agenda