Digital technologies are affecting the way that BPOs are conducting business with their clients. The threat of reshoring is real, and is leading Outsourcers to reconfigure and reimagine their operations.
This panel will explore the trends that are impacting service centres, the most current strategic imperatives for outsourcing, case studies of successful digital transformation with the assistance of BPOs, and where and what the opportunities for growth into 2020 are.
● Captive, outsourced, or hybrid - what is the best TOM for an SSC/GBS?
● How can SSC leaders encourage digital transformation with their outsourced partner?
● Stakeholder management - establishing best practice between your BPO and your customers