12 - 15 October, 2020 | Prague

Pete Judd

Finance Transformation Director Hilton Hotels

Main Conference Day 2

Wednesday, October 16th, 2019

11:30 AM Case study: Hilton Hotels Finance Case Study

In this case-study, hear from Pete Judd, Finance Transformation Director for Hilton Hotels, about how Hilton Hotels is transforming its finance function from decentralised teams, into a hybrid model which is utilising SSO and outsourced operations.
Learn:
  • About how Hilton is adopting a process-led model, and the challenges associated with this
  • Adopting next gen tech for maximum return
  • Manging outsourcing partners – setting the bar for service excellence

2:00 PM Outsourcing and the Future of Business Services

Digital technologies are affecting the way that BPOs are conducting business with their clients. The threat of reshoring is real, and is leading Outsourcers to reconfigure and reimagine their operations.
 
This panel will explore the trends that are impacting service centres, the most current strategic imperatives for outsourcing, case studies of successful digital transformation with the assistance of BPOs, and where and what the opportunities for growth into 2020 are.
 
Discussion points:
       Captive, outsourced, or hybrid - what is the best TOM for an SSC/GBS?
       How can SSC leaders encourage digital transformation with their outsourced partner?
       Stakeholder management - establishing best practice between your BPO and your customers

Check out the incredible speaker line-up to see who will be joining Pete.

Download The Latest Agenda