12 - 15 October, 2020 | Prague

What'sNewat SSOW Europe?

Insight, Roadmap, Share

This year, we are giving you more workshops than ever before at SSOW Europe! Twelve deep-dive workshops, covering topics from GBSTransformation, Digital Workforce, the Transformation Landscape, Blockchain, Process Mining and Diversity and Inclusion within Business Services…to name but a few!

GBS Executive Club

We’ve listened to your feedback, and this year at SSOW, we will be hosting our GBS Executive Club! Limited to 25 Business Services Leaders at VP level and above, this is the opportunity for you to seek peer-led, high-impact best practices with your contempories. Please contact Hannah.reeve@iqpc.co.uk for eligibility.

Big Ideas Speakers!

This SSOW, hear from not one, but two leading international authors, Lasse Rouhiainen and Tony Saldanha, about the BIG topics facing the business world as we head into the 2020s. Lasse will be sharing the key findings from his book, Artificial Intelligence, 101 Things You Must Know Today About Our Future (don’t worry, we’ve limited him to his top 10!) and Tony, former VP Global Business Services for P&G, Global Advisory Board member for SSON, and author of Why Digital Transformations Fail, will be sharing his wealth of knowledge with you about how you can limit and learn from failure.

New Tracks!

This year, due to feedback from YOU, we’ve mixed things up a bit. We still have tracks focussing on the Future of Finance, HR Transformers, and Automation Adaptors, but this show, we will also have tracks focusing on the role of Analytics within Business Services, and on the critical role of Culture and Talent.

Women in Business Services

SSON is familiar with the typical issues regarding gender bias in the workplace, and throughout our 20+ year history, we are proud to have championed, showcased, and supported Women in Business. Despite the fact that many SSOs have a 50% workforce gender split, there are still far too few women in senior leadership positions within the industry, and this SSOW, our aim is to provide an environment where collaboration and informal networks can be fostered. There will be several #SSOWomen events taking place over the four days – watch this space for more information!

Customer Centricity

Customer Centricity is becoming ever more important within your organisation, and rightly so. But as we head into the ‘20’s, what do your customers really want? Does “service excellence” come at a cost? This SSOW, we have more customer service case-studies than ever before, and for the first year ever at SSOW Europe, we are hosting a C-Suite panel, made up of your customers telling you about what they expect from Business Services. Time to break the echo chamber…

Site Tours

Our site tours are one of our most popular parts of the SSOW experience, and this year, have we got a treat for you! With so many world-class service centres in Prague, offering advanced and pioneering service, this year SSON will be visiting not two, not three, but SIX different SSOs! Spaces are limited and book out fast, so reserve your seat today!