03 - 04 September, 2019
The Nile Ritz-Carlton, Cairo, Egypt

Conference Day One: Tuesday, 3 September 2019

8:30 am - 9:30 am Registration And Networking

9:30 am - 9:35 am Chairman’s Opening Remarks


9:35 am - 9:45 am Opening Keynote Address: ITIDA Vision And Mission – Today Vs 10 Years From Now

Hala El-Gohary, Acting CEO at Egyptian IT Industry Development Agency (ITIDA)

Hala El-Gohary

Acting CEO
Egyptian IT Industry Development Agency (ITIDA)

H.E. Amr Talaat, Minister of Communications & Information Technology at Egypt

H.E. Amr Talaat

Minister of Communications & Information Technology

9:55 am - 10:20 am REGIONAL KEYNOTE ADDRESS: Going Global? Best Practices For Choosing Your SSC Location

Finding a strategic location for your SSO is an important and challenging decision that can impact your cost efficiencies and long-term talent pool. This session discusses the key components of a successful location strategy.

  • What are some common mistakes organisations make in shared services location selection?
  • What functions and services should be shared locally, regionally, or globally?
  • Exploring the advantages and current challenges associated with Egypt as a location for shared services

10:20 am - 10:50 am INTERNATIONAL KEYNOTE ADDRESS: ABB Exclusive International Insight: Transforming Your Shared Service Organisation into a Centre of Excellence

Expanding your shared service organisation from a transactional hub to a centre of Excellence can deliver real business growth and increased ROI, yet this is not an easy task for executives to achieve. From the transformation of organisational set up to managing employees with different skills sets and even the culture, there are many key components to consider.

This exclusive international session will discuss:
  • Controlling & planning: Managing the transfer of activities for a Centre of Excellence
  • Organisational structure and people management in a Centre of Excellence
  • The key to success: Managing an integration project in a changing environment
Dr. Rene Zimmermann, Vice President at ABB Global Business Services Centre

Dr. Rene Zimmermann

Vice President
ABB Global Business Services Centre

10:50 am - 11:20 am INTERNATIONAL KEYNOTE ADDRESS: Future SSO Business Models – Are We Ready For Change?

Most enterprises have reaped initial benefits during the kick off of their shared services program but what are the internal and external pressures they need to take into account to ensure they move towards a mature stage.

This session discusses how to evolve shared service strategy to increase responsiveness to growth and take advantage of future business models.

Claus Peter Schründer, Senior Vice President, HR Special Services at Deutsche Telekom AG Services Europe

Claus Peter Schründer

Senior Vice President, HR Special Services
Deutsche Telekom AG Services Europe

11:20 am - 12:00 pm Speed Networking & Coffee Break


12:00 pm - 12:30 pm INTERNATIONAL VS. REGIONAL PANEL DISCUSSION: From Idea, Implementation To Optimization: Critical Success Factors To Consider On Your Shared Service Journey To Achieve Business Excellence

There is no one-size-fits-all approach to shared services. By investing the necessary time upfront in developing an effective strategy, and deployment plan, companies can avoid costly problems and ensure their transformation delivers the greatest possible business value.

Senior leadership will discuss:
  • Which service model is right for your organisation?
  • Key attributes of a successful shared service strategy
  • Ensuring strategy and implementation align with the companies goals

Cathleen Doorenbosch, Head of Shared Services at Deliveroo

Cathleen Doorenbosch

Head of Shared Services

Karim Raslan, Director, Global Services at RSA

Karim Raslan

Director, Global Services

As beneficial as cost reduction and process efficiency is, leading shared services are fully optimised beyond operational excellence to allow senior management to focus on strategic decision making and adding great value.

Key question: How can you turn your shared service centre from a cost centre to a profit centre?

Senior leadership will discuss:
  • Strategies to drive shared service success after launch
  • Align the shared services strategy to support growth not just cost reduction and optimization
  • How to drive shared service value beyond labour service savings

Andreas Mayer, COO Global Human Resources / Head of Global People Services at ING

Andreas Mayer

COO Global Human Resources / Head of Global People Services

Karim Raslan, Director, Global Services at RSA

Karim Raslan

Director, Global Services

Sameh Abou Zeid, GSC Center Director at HSBC Egypt

Sameh Abou Zeid

GSC Center Director
HSBC Egypt

Magued Mahmoud, Vice President, Egypt Center of Excellence at Dell Technologies

Magued Mahmoud

Vice President, Egypt Center of Excellence
Dell Technologies


Henrik Ranzau Hansen, Global Head of HR Services & Solutions at Philips

Henrik Ranzau Hansen

Global Head of HR Services & Solutions

1:30 pm - 2:30 pm Lunch and Networking Break


2:30 pm - 3:00 pm INTERNATIONALS CASE STUDY INSIGHT: Advanced Process Automation Via BPM, RPA and AI In HR Operations

Arthur Seidl, Vice President Global Business Process Optimization, Finance & HR Services at Deutsche Post DHL

Arthur Seidl

Vice President Global Business Process Optimization, Finance & HR Services
Deutsche Post DHL

3:00 pm - 3:30 pm INDUSTRY EXPERT PANEL DISCUSSION: Fueling Innovation And Disruption: Investing In Emerging Technologies To Build Next Gen Shared Service Centres

Disruptive technologies such as RPA, Blockhchain, Cloud and analytics create opportunities that revamp business functions.

This exclusive session will bring experts together to discuss how to capitalise on emerging technologies to bolster your growth.

Senior leadership will discuss:
  • Discussing technology trends for 2019 and beyond – How are they impacting shared service models?
  • How digital can accelerate the leap to value-added differentiation
  • How to utilise technology to streamline processes
  • The big debate: Are technology trends replacing shared services?
Anil Bhavnani, Director BPO and Digital Transformation - India Site Leader at Pfizer

Anil Bhavnani

Director BPO and Digital Transformation - India Site Leader

3:30 pm - 4:00 pm EXCLUSIVE TECH TALK: The Next Frontier: Taking Shared Service Efficiency To The Next Level With Intelligent Automation

Intelligent process automation (IPA) marks a major leap in the quest to optimise shared services. IPA is the next wave of efficiency that is creating new opportunities for shared service centre leaders.

This exclusive session will explore the benefits of integrating IPA and the key considerations when implementing IPA to drive business growth.

Senior leadership will discuss:
  • The future is intelligent: From concept to success, driving shared services through IPA
  • What are the benefits of IPA implementation beyond cost reduction
  • How to integrate IPA further to enhance business outcomes
  • Leveraging intelligent optimisation to optimise end to end processes
  • RPA vs. IPA – The next frontier

4:00 pm - 4:30 pm REGIONAL VS INTERNATIONAL FIRESIDE CHAT: Shared Services And Outsourcing – A Robotic Future?

Robotic Process Automation allows early adopters in service delivery and global business services to achieve cost efficiencies and create a more competitive business. But as with any technology, there are misconceptions over what RPA what can and can’t do. This exclusive session will demonstrate how to strategically integrate robotics to further enhance business outcomes.

  • Why is RPA the future of shared services – key reasons RPA should be on your agenda
  • What is the value of RPA – can it deliver beyond the hype?
  • Man vs. Machine: Critical considerations when choosing which processes to automate
  • All or nothing? Debating whether your organization should partially or fully adopt RPA

Sagar Vaswani, RPA Lead at Majid Al Futtaim

Sagar Vaswani

RPA Lead
Majid Al Futtaim

Peter Ryan, Principal at Ryan Strategic Advisory

Peter Ryan

Ryan Strategic Advisory

4:30 pm - 4:30 pm End Of Day Of Conference One