03 - 04 September, 2019
The Nile Ritz-Carlton, Cairo, Egypt

Shared Services and Outsourcing Forum Middle East 2019 in Egypt Blog

Bought in as a GBS leader? Tough job

By: Deborah Kops

So, you’ve been persuaded that taking on the GBS leadership challenge at X company is the opportunity of a lifetime. Perhaps it’s a chance to really make a change, a career-ending role on a high note or an opportunity to prove that all your hard slogging wasn’t for nought? 

Operating Shared Services as a Business Unit – a Middle East Approach to Customer-Centric SSO


Al Tayer Group operates in 12 countries across the Middle East and manages more than 200 stores across this region on behalf of, or in partnership with, some of the world’s biggest automotive and retail brands. Having evolved since its launch in 1979, four years ago, the Group launched a two-pronged Shared Services initiative to drive more cost effectiveness and efficiency through its HR and Finance functions.

Top Shared Services Talent Challenges – and Tips on How to Deal with Them

By: Simon Brown

SSON recently ran a global survey of the shared services industry and 750 of you responded to the 30+ questions! Thank you!

Topics included Global Business Services, Outsourcing and Captive trends, AI and robotics, as well as, towards the end of the survey, some interesting questions about managing talent in your Shared Services teams across the organisation.

How Much (and Where) has Shared Services Changed in the Past 10 Years?

By: Lee Brittain

A review of the SSC landscape between 2009 and 2019, from the perspective of someone who has led 5 different SSCs in that time

Tapping the Power of Ideas in Shared Services Centers

By: Aniisu K. Verghese

The few ways to make your global shared services make the most of idea curation and deployment.