Reports and Whitepapers

Interactive Report: Shared Services Landscape in Egypt

This visual analytics report leverages data from SSON Analytics to provide a fully comprehensive, dynamic and up-to-date overview of all location considerations applicable to Egypt as a Shared Services location.

State of the Global Shared Services Market Report 2019

Every year, SSON’s global member survey highlights significant progression in Shared Services models. This year's report is broken into five core areas.

“How To” Guide to Cognitive Automation

While RPA’s growth trajectory has been steep – implementations jumped from 9% to 32% over the last year – there are limitations to what it can do on its own. Download this report to find out how cognitive automation works, why it's a critical application right now, and how to successfully integrate it.

“How To” Guide to Process Discovery

This report introduces Process Discovery as a means of identifying where to improve the efficiency of your processes; how to discover these opportunities; and why Process Discovery is so essential to service optimisation.

State of the Shared Services Market Report 2019 - Europe

This report focuses specifically on the trends identified by respondents across Europe and will highlight Ten Trends emerging from this year’s survey, which emphasize the new direction, strategies and value-add SSOs are carving out for themselves.

7 Steps to Successfully Deploying RPA

Over the past year, RPA implementations have jumped from 9% to 32%. And yet, many practitioners tell tales of woe: The tools work, they agree, but the implementation is challenging. This guide helps plug the knowledge gap that can slow down RPA, and takes you through the 7 key steps to implementation. It also shares 5 Case Studies that offer additional insights on how to get it right.

10 Characteristics of Top Performing HR Service Organisations - What sets the top 20% apart?

This report provides a detailed analysis of an optimised HR services framework and advice on how to redesign HR to reflect the best practices of today. 

Top Shared Services Talent Challenges And Tips On How To Deal With Them

SSON recently ran a global survey asking these 5 key questions:

  • What is your top Shared Services talent challenge?
  • What is the biggest skills deficit within your existing Shared Services Staff?
  • How are you supporting management in transitioning to managing a digital workforce alongside a human workforce?
  • How is diversity playing out in your organisation (i.e. your SSC location)?
  • What is your diversity program predominantly focused on?

This articles sums up some useful insights shared by the industry. 

Global Business Services: Transformation Driver & Digital Enabler

What’s the fuss about Global Business Services? This report identifies why different organisations have chosen a Global Business Services strategy, how it’s structured, the advantages it yields, and how it’s supporting transformation. 

PLUS: 10 GBS leaders answer questions on structure, implementation, talent management, transformation and careers!

Rethinking or Merely Tweaking: Your GBS Target Operating Model

Too many GBS Target Operating Models (TOM) are nothing more than paper exercises, incorporating the received wisdom of consultants and others that the model must include elements such “two or more outsourcing relationships,” “truly global,” “one leader at the C-suite level”, and other similar nonsense.

This article sums up why TOM design and implementation is a continuous process, and not just a PowerPoint.

Human Resource Trends 2019

Many professionals began to shift away from technology in the sense that it was the end-all-be-all for HR. In some ways, the shine began to wear off. Instead, we saw HR professionals move more toward real issues focused on employees. And those changes top our trends going into 2019.

In this report, you will learn more on: 

  • Ensuring high employee engagement
  • Career Pathing 
  • Performance Management
  • Company Performance
  • Diversity and inclusion 
  • HR Tech 

SSON’s Report: Computer Vision And Cognitive Automation

Optical Character Recognition is an important part of automated processing, through its ability to take human eyeballs out of the process and replace them with software driven processing.

And yet, OCR has at times proven of limited effectiveness. This is where Computer Vision steps in to fix the problem. This report introduces Computer Vision, and explains how you can leverage its capabilities.

The State Of The Shared Services Market Report 2019: The Middle East

This report highlights the top ten trends emerging from this year’s Middle East respondents, which emphasise the new direction, strategies and value-add SSOs are carving out for themselves.

Become a Next Generation Leader

Organisations are embarking on their next phase of development – a phase more demanding than its leaders have ever seen before.

Emerging trends such as data analytics and Robotic Process Automation (RPA), amidst increased requests from challenging customers, requires a new host of skills – and it seems there are limits to what can and cannot be trained. What does it take to lead in this new environment?

This article shows the vital skills required of the modern day leader and includes first-hand advice from experts.