03 - 04 September, 2019
The Nile Ritz-Carlton, Cairo, Egypt
Anil Bhavnani, Director BPO and Digital Transformation - India Site Leader at Pfizer

Anil Bhavnani

Director BPO and Digital Transformation - India Site Leader

Check out the incredible speaker line-up to see who will be joining Anil.

Download The Latest Agenda

Conference Day One: Tuesday, 3 September 2019

Tuesday, September 3rd, 2019

3:00 PM INDUSTRY EXPERT PANEL DISCUSSION: Fueling Innovation And Disruption: Investing In Emerging Technologies To Build Next Gen Shared Service Centres

Disruptive technologies such as RPA, Blockhchain, Cloud and analytics create opportunities that revamp business functions.

This exclusive session will bring experts together to discuss how to capitalise on emerging technologies to bolster your growth.

Senior leadership will discuss:
  • Discussing technology trends for 2019 and beyond – How are they impacting shared service models?
  • How digital can accelerate the leap to value-added differentiation
  • How to utilise technology to streamline processes
  • The big debate: Are technology trends replacing shared services?

3:30 PM FIRESIDE CHAT: Shared Services And Outsourcing – A Robotic Future?

Robotic Process Automation allows early adopters in service delivery and global business services to achieve cost efficiencies and create a more competitive business. But as with any technology, there are misconceptions over what RPA what can and can’t do. This exclusive session will demonstrate how to strategically integrate robotics to further enhance business outcomes.

  • Why is RPA the future of shared services – key reasons RPA should be on your agenda
  • What is the value of RPA – can it deliver beyond the hype?
  • Man vs. Machine: Critical considerations when choosing which processes to automate
  • All or nothing? Debating whether your organization should partially or fully adopt RPA

Conference Day Two: Wednesday, 4 September 2019

Wednesday, September 4th, 2019

12:10 PM INTERNATIONAL/REGIONAL PANEL DISCUSSION: Is Your Talent Ready For Digital? How Digital Labour Is Transforming The Shared Service Delivery Model

As the human component of shared services becomes more focused on analytical and data services rather than transactions, there will be a need to train employees to handle more value-added jobs.

This session will demonstrate the strategic steps to transition your shared service centre as automation becomes the norm.

Senior leadership will discuss:
  • How will the shift to digital labor impact shared services
  • What functions and processes are most suited for automation and offer the greatest potential short and long term benefits?
  • Will your talent management and succession planning practices provide the training and experience necessary to groom the next generation of leaders?
  • Establishing harmony between bots and people