SSO executives do not shy away from sharing that the talent struggle is real. And even in the age of automation and robots, humans still play a crucial role in your day-to-day SSO and GBO, as they are crucial to the success and growth of your organization. A strong team of skilled employees including senior executives and mid-management is a must. However, recruiting and retaining exceptional talent continues to be a headache for SS executives. To attract and hold onto top talent, you must develop a plan from A-Z.

In this presentation,Tim Dorren, Senior Manager, Payment Analysis & Disbursements, Toyota Motor North America, Accounting & Finance, Accounting Shared Services, explores:

• How to identify and attract talent of all experience levels with critical competencies, qualifications, and a mindset for excellence
• How to establish career development programs to retain employees
• What characteristics are necessary for employees as you move from regional to global
• Locating internal and external talent that can grow as your SSO does
• Training and development to build competencies and reduce attrition
• How to deal with the language barriers and international laws