Last Year's Summit






Days of Networking,
Workshops & Case Studies


Exclusive Site Tour

Shared & Business Services in Higher Education

Driving Competitive Growth and Sustainable Advantages with Shared Services

Bringing together over 200 industry leaders from the U.S. Canada, China and across the globe, the 5th Shared Services in Higher Education conference in 2019 was the largest iteration yet with a 30% delegate increase year-on-year. Key topic discussed included; talent recruitment & retention, demonstrating ROI through metrics & benchmarking, , building a culture of continuous improvement and managing change fatigue.

“Speakers were dynamic. Their topics were relevant to my Shared Services Journey. I found value in their advice on where to focus and where not to. They were open to chatting one-on-one if the topic warranted.” Ohio State University

“Great range of subject matter with a broad spectrum of applicable uses in Shared Services.” University of Louisville

“Generous practical experience sharing.” University of New Mexico

“Good speakers, engaging, knowledgeable.” Deloitte

The 6th Shared Services in Higher Education will once again bring together shared services leaders from across small, large, private and public colleges and universities to discuss the very latest challenges and opportunities within higher education shared services and to provide a blue print for implementation and growth.

New for 2020:

New Location: Join your colleagues in Seattle for three days of in-depth learning, content and knowledge sharing.

New Site Tours: Interested in benchmarking your SSC? Join five University of Washington shared services centers for a site tour and deep dive learning experience.

Procurement Focus Day:Designed to help higher education procurement leaders build the next generation of strategic procurement capabilities.

Customized Educational Content: Benchmark your current processes and strategies against topical case studies highlighting how higher education institutions have adapted shared services principles for their unique needs, with updates from early adopters on their SSC journeys, as well as strategies for growth and optimization.

With the theme of Driving Competitive Growth and Sustainable Advantages with Shared Services, key topics for 2020 will include:

  • Developing the Business Case for Implementation and Growth
  • Strategic Marketing & Communication for Growth
  • Leveraging IA Technology to Meet the Strategic Goals of Your SSO
  • Post Stabilization & Mature Shared Services Talent Management
  • Data & Analytics for Growth and Process Improvement
  • Developing & Evaluating Effective Pricing & Chargeback Models
  • Building & Maintaining Stakeholder Relationships
  • Communication—The Bread & Butter of a Shared services Success Pre & Post Launch

Professional and Personal Development Opportunities:

  • Further your knowledge by attending our four interactive, collaborative in-depth workshops that will provide the tools to enable you to develop and sustain a productive and budget-conscious shared services program, and a better understanding of how your SSO measures up
  • Need to earn CPE credits? By attending all three days of the conference, you will earn up to 20 CPE credits
  • Leverage the expertise of the Shared Services in Higher Education Advisory Board through our onsite Buddy Program

Networking Opportunities:

Whether you’re joining us for the first time or are an SSHE veteran, there are several networking opportunities to get to know your fellow first timers and veterans in a more intimate speed-networking setting!

2019 Speakers

Brenda Rebman, MBA, CHPR, CMC, CHE,

Chief Human Resources Officer, UC Davis, Office of the Associate Vice Chancellor
UC Davis

Tamara V. Hill, MA, CRA

Associate Vice President, Shared Services
Morehouse School of Medicine

Wade Epp

Associate Vice President Services
University Saskatchewan

Kenny Nelson

Assistant Director, HR Service Center, Department of Human Resources
University of Colorado Boulder

Kelly Johnson

Director of Shared Services and Administration
University of Washington

Angie Loving

Associate HR Director
University of Kansas

Nancy Lewis

Executive Director, Sponsored Projects
University of California Irvine

Kari Campbell

Project Manager, HRTSM, Human Resources Division
Minnesota State University

Steve Wildeck

Executive Director
University of Wisconsin-Shared Services, University of Wisconsin System

Barb Biljan

System Director for HRIS and HR Shared Services, Human Resources Division
Minnesota State University

Lisa Sharpe

Project Director, Shared Services Operations, Office of the AVP for Finance
West Virginia University

Rosemary Madnick

Executive Director, Office of Grants and Contracts Administration
University of Alaska Fairbanks

Melissa Long Shuter

Executive Director, Business Operations
University of Louisville

Shelley Prosise

Director, ABC Shared Services
University of Washington, School of Medicine

Phillip A. Ray

Vice Chancellor for Business Affairs, Office of the Chancellor
Texas A&M University System

Heidi Rauscher Tilghman

Director, Shared Services and Change Management Communications
University of Washington

Whitney Pugh

Executive Director of Budget & Planning
Utah State University

Rodney Brunson

Director of Accounts Payable & Payment Services
Yale University

Betsy Curry


Top Benefits of Attending:


Learn how to develop, execute, and track a successful plan to start up, stabilize, enhance, and/or expand an efficient and cost-effective shared services model for your higher education system


Examine strategies to develop a customer-centric SS organization; ensure you have the right people, skills and culture to champion change; utilize process excellence, automation, and analytics for efficiency and to take your Shared Services to the next level 


Explore how to transform your Shared Services with IA technologies to stay competitive and relevant in an automated future


Dig deep into topics vital to your continued success such as: How to Build Strategic Procurement Capabilities to Achieve Sustainable Cost Savings; Mastering Change Management: Creating An Open & Positive Culture Throughout Your SS Organization; Strategic  Marketing & Communication for Launch and Growth; Getting and Keeping Buy-In From Senior Leadership to Spearhead More SS Activities; Building The Business Case For Your SS Initiative; Leveraging Metrics & Analytics To Drive Growth and Process Improvements; Building A Culture of Lean; Keys to Aligning Shared Services Strategy With Customer Needs and Expectation; Talent Management; Design Thinking: Tools & Techniques to Build the Foundation of Human-Centric Empathy,and many more!

Showcase Your Solution

Find out how the Shared Services in Higher Education series will provide you with the opportunity you need to meet prospects and grow your customer base.

Past Partners include:

Teamwork Makes the Dream Work

The SSHE team recognizes that institutions like yours can benefit from learning and developing together to achieve greater results, which is why we have all of the following spectacular group activities:






Sponsors & Exhibitors
Media Partners