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This benchmarking report showcases the results from live audience polling that was conducted at the Shared Services and Higher Education Summit. It details the maturity levels, delivery models, functionality and more of Higher Education Shared Service Centers (SSCs).

Ahead of the event, we interviewed our speakers, see what tactics they use to enhance their employee engagement and what successes they've seen!For any questions, please email us at EnquiryIQPC@iqpc.com

In this Shared Services for Higher Education Report find out:What is enabling you to perform more knowledge based work?What is the biggest talent challenge your SSC faces?Where are you on the Robotics Process Automation (RPA) journey?

How to use a 'try and test' methodology to hone in on solving user experienceIn the age of user-centricity and customer experience, Design Thinking coming to the fore. SSON’s editor talks to Mito Mihelič, Head of Design Thinking at Viessmann Group GmbH.Why is Design Thinking becoming so important? The answer...

It has become ever more clear that corporate enterprise practitioners must scale intelligent automation. You must also reestablish whether or not you’re on the right path as you plot your course on your intelligent automation journey. But you can’t fall behind so you’ve got to start working with cognitive solutions...

HR services has emerged from the back office to play a significant role in supporting CEOs’ strategic imperative to optimize human resources. In its new role, HR services is no longer just about effective recruiting and career management, however, but about developing and supporting talent, ensuring it’s productive, and providing...

Words of wisdom for higher education leaders looking to break into SSOs from:Pam Gabel, Executive Director, Shared Services Center, University of MichiganJae-Anne Peace, ConnectionPoint Director, University of SaskatchewanJennifer Pike, Shared Services Program Director, University of OklahomaThe 3 in-depth interviews include actionable advice on how to overcome resistance to change, planning...

Bureau Veritas’s Mumbai-based Global SSC provides effective integrated support that makes the organization run – just not in the traditional way. As Shared Services has become table stakes across a large number of global and multinational enterprises, the model is nevertheless under constant pressure to outperform itself. The secret to...

This event will provide attendees with strategies to effectively develop, implement, and analyze a cost-effective and productive higher education shared services model. The following VPs, Directors, Deans, Provosts and more from some of the nation's top higher-education institutions have joined us in the past. We expect to see them again...

Present your boss with this customizable letter detailing the reasons why you should attend the upcoming conference, and you'll be sure to receive approval to join us!

For the first time ever, you have the opportunity to be a part of private walk-through of UC San Diego's Shared Services Center- the Academic Resource Center (ARC)! The ARC provides administrative support services for faculty, academics, scholars, and department liaisons in the areas of recruitment, appointment, academic reviews, personnel administration,...

View who has already signed up to attend! Will you be joining them?

Ronn Kolbash, JD, Associate Vice President for Shared Services, University of Chicago and Amy Schwartz, EdD, Associate Vice Chancellor, Partnerships & Shared Services Initiatives, University System of New Hampshire compare & contrast their shared services models.

No building, no money, no resources… No problem. If you build it right, they will not know what they did without you. Overcoming the fear, the faculty and the frustration of having to implement shared services. Learn how University of Iowa implemented shared services in the face of overwhelming change...

Developing and maintaining strategic partnerships with faculty is imperative to the success of restructuring higher learning institute undergoing significant operational and systemic restructuring as their happiness is key to the success of the school. To ensure a smooth adoption process and continued support of your programs, it is important that...

As an organization with a shared service, you strive to achieve greater efficiencies and more streamlined operations; therefore, you may be considering adding Robotic Process Automation (RPA) to your shared services as a way to enable cost savings and greater scalability. But what exactly is RPA? And how does it...

Highly skilled, dedicated, talented, and engaged employees are critical to the success of your Shared Services operation. But with resource constraints and cash compensation options limited, higher education continues to experience high workforce turnover, with seasoned and skilled employees leaving for higher paying private sector jobs that seemingly offer greater...