The University of Louisville uses a customer relations management system to manage information around processes and easily obtain metrics on customer service, for both Human Resources and Financial transactions in a shared service department. Join this session to gain insight on:
∙∙ Consistent Customer Experiences
∙∙ Analytics and Reporting at your fingertips
∙∙ Multichannel Integration
Check out the incredible speaker line-up to see who will be joining Pamela.