Driving Competitive Growth and Sustainable Advantages with Shared Services

April 20 - 23, 2020 | Seattle, WA

Pamela Frank

Director, Customer Service & Quality Improvement in Business Operations University of Louisville

Main Day 1, Thursday, April 25, 2019

Thursday, April 25th, 2019

9:45 AM CASE STUDY: LEVERAGING A CRM TO IMPROVE & OPTIMIZE THE DIGITAL EMPLOYEE EXPERIENCE

The University of Louisville uses a customer relations management system to manage information around processes and easily obtain metrics on customer service, for both Human Resources and Financial transactions in a shared service department. Join this session to gain insight on:
∙∙ Consistent Customer Experiences
∙∙ Analytics and Reporting at your fingertips
∙∙ Multichannel Integration

Check out the incredible speaker line-up to see who will be joining Pamela.

Download The Latest Agenda