Conference Day Four: Thursday, September 3rd 2020

PICK ONE TRACK SESSION FROM 11:30 - 12:00 PM

7:00 am - 8:00 am Morning Yoga Session




11:00 am - 11:15 am SSON/TRACK CHAIR PEOPLE OPENING REMARKS

SSO Excellence Track Sessions Run
Click on one of the tracks below to view full session information

TRACK SESSION OVERVIEW
11:50 - 1:00 Tracks Run
11:50 - 11:55 Chairs Intro and Networking
11:55 - 12:25 Session 1 (S1)
12:25 - 12:30 5 Minute Changeover
12:30 - 1:00 Session 2 (S2)

TRACK A

11:00 am - 11:30 am TRACK A: PLANNING & LAUNCHING BACK TO BASICS IN THE NEW NORMAL: HOW TO SET UP YOUR SHARED SERVICES ORGANIZATION

TRACK A

12:15 pm - 1:15 pm NETWORKING & LUNCH BREAK

Hear from a group of HR Shared Services leaders on how they transformed shared services into agile organizations. Practitioners on this panel will have implemented agile & agile lite to propel the organization forward, creating fast moving, higher performing teams. 

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Clare Dickenson

AVP HR Shared Services, Global Talent
Sun Life Financial

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Dea Palmer

VP, HR Shared Services & Solutions
Delaware North

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Brandon Gradeless

Senior Continuous Improvement Analyst
Advent Health

TRACK A

2:15 pm - 2:45 pm TRACK A: HR VISION - A TALENT ACQUISITION STRATEGY FOR THE NEW SHARED SERVICES WORLD

• Develop a service delivery model to bring efficiency and drive CI • Enhance process and technology for recruiting • Operationalize data, analysis, and reporting for data-driven hiring • Leverage artificial intelligence tools to improve the process 





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Deanna Adler

VP, Global Business Services
Kellogg Company

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Clemmie Malley

Enterprise Automation CoE Lead
NextEra Energy

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Joanne Dimitriou

Executive Director
United States Air Force Service Center

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Erin Champlin

VP, Global Services & Enterprise Transformation
Johnson & Johnson

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Suzanne Leopoldi-Nichols

President, Global Business Services
UPS

TRACK B

12:15 pm - 1:15 pm NETWORKING & LUNCH BREAK

TRACK B

1:30 pm - 2:00 pm TRACK B: FINANCE & ACCOUNTING HOW PROCESS MINING HELPS CHART INDUSTRIES OPTIMIZE ITS BUSINESS SERVICES

Hear how the Business Services and Strategic Sourcing teams at Chart Industries are pushing the limits of efficiency throughout their Order-to-Cash and Purchase-to-Pay processes with help from Process Mining. From strategically targeting late paying customers to consolidating vendors for increased bargaining power, Chart is leveraging Celonis to help optimize their buying and selling processes. 




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Brian Martin

Vice President & US Site Lead, Global Financial Solutions
Pfizer

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Michelle Baker-Crail

Vice President, Global Business Services
S&P Global

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Manny Korakis

Senior Vice President, Chief Accounting Officer and Corporate Controller
IQVIA

Janice Dailey

Accounting Advisor
LKQ Corporation

TRACK C

11:00 am - 11:30 am TRACK C: FUTURE OF FINANCE FIRESIDE CHAT: 3 WAYS TO GET STARTED ON AN AI LEAD OPERATIONAL FINANCE TRANSFORMATION PROJECT




TRACK C

12:15 pm - 1:15 pm NETWORKING & LUNCH BREAK

TRACK C

1:30 pm - 2:00 pm TRACK C: INTELLIGENT AUTOMATION HOSTED BY AUTOMATION ANYWHERE: SCALING INTELLIGENCE IN THE CLOUD

The adoption of artificial intelligence has always been limited by silos that exist between

data experts and business users. During this session, attendees will hear how one

company is utilizing artificial intelligence, deployed in the cloud, to break barriers and

accelerate business transformation.




BREAKING THE BARRIER OF INDUSTRY ADOPTION FOR INTELLIGENT AUTOMATION


• How to apply AI to industry problems • The human effect - challenges with bots and humans working together


Ken Mertzel, Sr. Director, Industry Marketing for Banking and Insurance, Automation Anywhere 



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Brian Martin

Vice President & US Site Lead, Global Financial Solutions
Pfizer

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Michelle Baker-Crail

Vice President, Global Business Services
S&P Global

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Manny Korakis

Senior Vice President, Chief Accounting Officer and Corporate Controller
IQVIA

Janice Dailey

Accounting Advisor
LKQ Corporation

3:00 pm - 3:15 pm CLOSING REMARKS BY TRACK CHAIRS

3:30 pm - 4:00 pm VIRTUAL GENIUS BAR - ASK OUR EXPERTS!

4:00 pm - 4:30 pm VIRTUAL HAPPY HOUR