August 25 - September 04, 2020
SSOW 2020 IS GOING DIGITALJoin the world's largest and longest running shared services & outsourcing event from your computer!
Earn Up To 26.3 CPE Credits
Conference Day Four: Thursday, September 3rd 2020
Virtual Interactive Discussion Group Days- Tuesday August 25th, 2020 & Wednesday August 26th, 2020
Workshop Day Block A: Thursday, August 27, 2020
Workshop Day Block B: Friday, August 28, 2020
Main Conference Day One: August 31, 2020
Conference Day Two:Tuesday, September 1st 2020
Main Conference Day Three: Wednesday, September 2nd 2020
Conference Day Four: Thursday, September 3rd 2020
Conference Day Five: Friday, September 4th, 2020
PICK ONE TRACK SESSION FROM 11:30 - 12:00 PM
7:00 am - 8:00 am
Morning Yoga Session
Sponsored by: Digiworkz
11:00 am - 11:15 am
SSON/TRACK CHAIR PEOPLE OPENING REMARKS
SSO Excellence Track Sessions Run
Click on one of the tracks below to view full session information
TRACK SESSION OVERVIEW
11:50 - 1:00 Tracks Run
11:50 - 11:55 Chairs Intro and Networking
11:55 - 12:25 Session 1 (S1)
12:25 - 12:30 5 Minute Changeover
12:30 - 1:00 Session 2 (S2)
TRACK A
11:00 am - 11:30 am TRACK A: PLANNING & LAUNCHING BACK TO BASICS IN THE NEW NORMAL: HOW TO SET UP YOUR SHARED SERVICES ORGANIZATIONTRACK A
12:15 pm - 1:15 pm NETWORKING & LUNCH BREAKTRACK A
1:30 pm - 2:00 pm TRACK A: HR VISION APPLYING AGILE TO HR SHARED SERVICES Clare Dickenson - AVP HR Shared Services, Global Talent, Sun Life FinancialDea Palmer - VP, HR Shared Services & Solutions, Delaware North
Brandon Gradeless - Senior Continuous Improvement Analyst, Advent Health
Hear from a group of HR Shared Services leaders on how they transformed shared services into agile organizations. Practitioners on this panel will have implemented agile & agile lite to propel the organization forward, creating fast moving, higher performing teams.
TRACK A
2:15 pm - 2:45 pm TRACK A: HR VISION - A TALENT ACQUISITION STRATEGY FOR THE NEW SHARED SERVICES WORLD• Develop a service delivery model to bring efficiency and drive CI • Enhance process and technology for recruiting • Operationalize data, analysis, and reporting for data-driven hiring • Leverage artificial intelligence tools to improve the process
Sponsored by: ScottMadden
TRACK B
11:00 am - 11:30 am TRACK B: WOMEN IN BUSINESS SERVICES BUILDING, DEVELOPING AND MAINTAINING THE FUTURE FEMALE LEADERS OF TOMORROW Deanna Adler - VP, Global Business Services, Kellogg CompanyClemmie Malley - Enterprise Automation CoE Lead, NextEra Energy
Joanne Dimitriou - Executive Director, United States Air Force Service Center
Erin Champlin - VP, Global Services & Enterprise Transformation, Johnson & Johnson
Suzanne Leopoldi-Nichols - President, Global Business Services, UPS
Sponsored by: KPMG
TRACK B
12:15 pm - 1:15 pm NETWORKING & LUNCH BREAKTRACK B
1:30 pm - 2:00 pm TRACK B: FINANCE & ACCOUNTING HOW PROCESS MINING HELPS CHART INDUSTRIES OPTIMIZE ITS BUSINESS SERVICESHear how the Business Services and Strategic Sourcing teams at Chart Industries are pushing the limits of efficiency throughout their Order-to-Cash and Purchase-to-Pay processes with help from Process Mining. From strategically targeting late paying customers to consolidating vendors for increased bargaining power, Chart is leveraging Celonis to help optimize their buying and selling processes.
TRACK B
2:15 pm - 2:45 pm TRACK B: FINANCE & ACCOUNTING END TO END PROCESS STANDARDIZATION Brian Martin - Vice President & US Site Lead, Global Financial Solutions, PfizerMichelle Baker-Crail - Vice President, Global Business Services, S&P Global
Manny Korakis - Senior Vice President, Chief Accounting Officer and Corporate Controller, IQVIA
Janice Dailey - Accounting Advisor, LKQ Corporation
Sponsored by: Trintech
Manny Korakis
Senior Vice President, Chief Accounting Officer and Corporate ControllerIQVIA
Janice Dailey
Accounting AdvisorLKQ Corporation
TRACK C
11:00 am - 11:30 am TRACK C: FUTURE OF FINANCE FIRESIDE CHAT: 3 WAYS TO GET STARTED ON AN AI LEAD OPERATIONAL FINANCE TRANSFORMATION PROJECTSponsored by: AppZen
TRACK C
12:15 pm - 1:15 pm NETWORKING & LUNCH BREAKTRACK C
1:30 pm - 2:00 pm TRACK C: INTELLIGENT AUTOMATION HOSTED BY AUTOMATION ANYWHERE: SCALING INTELLIGENCE IN THE CLOUDThe adoption of artificial intelligence has always been limited by silos that exist between
data experts and business users. During this session, attendees will hear how one
company is utilizing artificial intelligence, deployed in the cloud, to break barriers and
accelerate business transformation.
Sponsored by: Automation Anywhere
TRACK C
2:15 pm - 2:45 pm TRACK C: INTELLIGENT AUTOMATION HOSTED BY AUTOMATION ANYWHERE Brian Martin - Vice President & US Site Lead, Global Financial Solutions, PfizerMichelle Baker-Crail - Vice President, Global Business Services, S&P Global
Manny Korakis - Senior Vice President, Chief Accounting Officer and Corporate Controller, IQVIA
Janice Dailey - Accounting Advisor, LKQ Corporation
BREAKING THE BARRIER OF INDUSTRY ADOPTION FOR INTELLIGENT AUTOMATION
• How to apply AI to industry problems • The human effect - challenges with bots and humans working together
Ken Mertzel, Sr. Director, Industry Marketing for Banking and Insurance, Automation Anywhere
Sponsored by: Trintech
Manny Korakis
Senior Vice President, Chief Accounting Officer and Corporate ControllerIQVIA
Janice Dailey
Accounting AdvisorLKQ Corporation
