Implementing RPA in Shared Services

By: Geena Monaco

Implementing RPA into your organization can be a daunting task. With so many organizations already in the implementation process, why not take a page from their book and learn from their success, but even more from their failures.

The first case study we took a look at was from PNC, who dived into the subject on everyone’s mind; how intelligent automation can turn you shared services into a revenue builder for your business. They started on their journey by defining what problems needed to be solved and which automation technologies would most effectively solve those problems. During their journey, they came across the usual challenges associated with change – keeping prices down but efficiency up and what they found was that a combination of RPA, IA, and cognitive technologies, is what worked best to achieve success. For the details on PNC’s automation strategy and journey, access the full case study.

The next case study we sought to learn from was HP, who helped answer the question of what valued will this add to our shared service. To begin answering this question, they looked at the top pros of robotic process automation including scalability, cost reduction, productivity, and more. They then decided where the best place to start their journey would be and began their process. For the details on HP’s automation strategy and journey, access the full case study.

We then took a look at Quad Graphics and how they sought to create a better way through RPA. They started off by identifying that their challenges were coordinating the strengths of different marketing channels into one efficient and effective campaign. Their case study flows through their journey from production floor automation all the way to their current destination of enhanced digitalization, but who’s to say that’s where their journey ends! Quad Graphics provided a great example of how one organization can scale up and increase their bot count successfully, going from 35 to 100 bots. For the details on Quad Graphic’s automation strategy and journey, accessthe full case study.

Ascension was the final case study who explored how to bring the power of RPA to life. They started by evaluating how a combination of automation technologies can create new possibilities for their organization. Looking first at how they could use automation technologies to focus on a sequence of task so that they can ease customer frustration and make processes as seamless as possible. By coming across these problems and reach solutions, they were able to better identify where they wanted to go and how they wanted to build their interface for success.  For the details on Ascension’s automation strategy and journey, access the full case study.