A Glimpse into SSOW Orlando!

A Glimpse into SSOW Orlando!

SSOW Orlando is BACK!

Access the event guide for a glimpse into what you can expect at SSOW (in person) this September 20-23!

Speakers Include:

  • Mattijs Backx, SVP & Head of GBS, PepsiCo
  • Breanna Chan, VP, Global Supplier Services, JP Morgan Chase
  • Stephen Hosley, SVP, Global Business Services, Estee Lauder Companies
  • Phil Priest, SVP, Global Business Services, Smith & Nephew
  • Chad Reppy, SVP, Global Finance Shared Services, Hyatt Hotel Corporation
  • And many more!

    To access the event guide, either fill out the form or request a copy via email at

What Defines a Winner in Creative Talent Management?

Interested in improving your creative talent management this coming year? Learn from the best--Mondelez, first place winner of the Creative Talent Management at the Impact Awards, shows their process from beginning to end, and what their journey to top quality management was like. 
Shared Services & Outsourcing Week 2020 Past Attendee List

Shared Services & Outsourcing Week 2020 Past Attendee List

Interested in who attends SSOW? Access the Past Attendee Snapshot for insight into the companies and job titles. 

Prefer a copy via email? Let us know!

Not ready to commit? Join the SSOW Orlando Waitlist!

Not ready to commit? Join the SSOW Orlando Waitlist!

We all want to get out of the house, but we know the thought of that is a little scary. While you decide if you are ready to return to in-person events, join the waitlist to lock in early bird pricing.

SSOW Digi Keynote Panel: View from the Executive Board


Shared services have proven resilient in these uncertain times. However, as many industries still have not rebounded, to stay solvent, companies are looking to reinvent their operating models, optimizing processes together for maximum efficiency gains. Join this session to learn from a group of C-Level shared services executives who will guide you through this new type of work, how technology is enabling the work, the efficiency gains and overall workforce engagement as a result.

SSON Impact Awards: Automation Impact Award Application

About This Award: Automation can take many forms, movement to workflow technology, self-service system, Robotic Process Automation and even in some cases Artificial Intelligence, the options are endless. This award category is focused on the strategic automation methodology that is being used, benefits, and hard improvements that the automation have brought to a shared services organization. SSON's Shared Services & Outsourcing Impact Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.

Please return the completed application to

SSON Impact Awards: Business Resilience Impact Award Application

About This Award: Yesterday’s BCP principles have, in the face of COVID-19, proven not effective enough for global Shared Services operating at the forefront of business support. The traditional operational model has fallen short, and SSO leaders must transition to a more resilient model that will secure business support for the future. This award category is focused on the crisis management, risk management and business continuity planning strategy that is being used to secure long-term stability in shared services and global business services.

SSON Impact Awards: Change Management & Business Transformation Impact Award

About This Award: Today’s shared services operating models are the engine behind transformation. As companies transform themselves along the key pillars of the 21st Century Enterprise - Customer Engagement, Changing Nature & Value of Assets, Everything-as-a-Service and Workforce of the Future - how are companies successfully leveraging the Business Services operating model to advance the 21st Century Enterprise Operation Model? Alongside any transformation, the ability to manage change as part of your day-to-day operations is crucial to ensure the cultural transformation needed for execution and growth.