Making the Leap from Shared Services to Global Business Services
Many organizations are building their SSOs out, with the end goal of becoming a GBS organization. However, very few make it to full maturity. In this presentation, Rolando Alvarez, GBS Latin America Leader at Kimberly-Clark Corporation, goes in-depth to:
Explore three stages of GBS evolution – from functional transactional excellence, to business service excellence, and to enterprise strategic enablement
Examine what capabilities make a GBS world-class
Outline how to successfully move your organizations from a mature SSO to a GBS
Evaluate the most recent challenges that face GBS organizations and how to overcome them
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