Being able to demonstrate the value and sell the benefits of shared services is a challenge unto itself. Now, consider what it takes to have success in driving a shared services strategy in an opt-in environment. In this presentation, David Evangelista, SVP & GM, McKesson, and Amy Burns, Vice President Six Sigma, McKesson, explore how to:

• Engage business unit leaders and sell the value of shared services
• Develop a disciplined centralization and process improvement methodology
• Leverage third parties effectively
• Establish key metrics and consistently upgrade them