Trends Within Shared Services

Rethinking The Workforce

Rethinking The Workforce

How can you build resilient and sustainable service delivery that will be effective and flexible to meet the unknown challenges of the new reality? Access Talent Alpha's Free Playbook - their first comprehensive Playbook about Rethinking the Workforce. Working with their strategic partners: Automation Anywhere, ING and Venture L by Matthew Mottola, with contributions from Carl Benedikt Frey, Everest Group, SSON and Pro Progressio – they took a deep dive into how businesses can rethink their workforce strategies in a time of extreme uncertainty. Their Workforce Playbook focuses on two very specific and powerful tools: Automation & The Human Cloud

10 Characteristics of the Top Performing HR Services Organizations

10 Characteristics of the Top Performing HR Services Organizations

HR services has transformed into a strategic role gaining new objectives likes managing and developing talent within the workforce. This report explains the new role HR has taken over and the different tools that can be utilized to play the role successfully.

This report contains:

  • An analysis of the top performing HR services across organizations
  • A "Best Practices" model for HR services
  • How to utilize technology to your advantage and design strategic support
  • Key strategies for optimization services
  • and more!

Access this report for key tools and frameworks that can help transform your HR services. To receive a copy, please email enquiry@iqpc.com

Shared Services in North America 2019: Workforce Strategies, GBS Objectives & Key Measures of Success

Shared Services in North America 2019: Workforce Strategies, GBS Objectives & Key Measures of Success

This interactive report analyzes the Shared Services landscape in North America to provide insights on workforce strategies, top skill development priorities, popular tools & technologies for investments, objectives for Global Business Services (GBS), and key measures of success. 

This report takes an in-depth look at:

  • Comparing popular workforce strategies in 2018 and 2022
  • Which skills are companies prioritizing? (a comparison of 2017, 2018 and 2022 trends)
  • Going digital: popular tools & technologies, human-machine working hours, challenges
  • GBS in the past 12 months: implementation journey and main objectives in the next 5 years
  • Top challenges facing SSO professionals currently (data from respondents)
  • The key measures of success for shared services centers in North America



How Agile HR is Supporting Innovations Around the Future of Work

How Agile HR is Supporting Innovations Around the Future of Work

Clare Dickinson AVP & Head of People Services at Sun Life, tells SSON all about how her company prioritizes people and uses Agile HR tech to improve employee experience. In this report Dickinson outline how to implement new process and technology into your company today. As the AVP & Head of People Services, Dickinson is responsible for Sun Life's Global Digital HR Road-map as well as HR Services Delivery, administration and payroll. Grab the report and learn:

  • How Agile HR must be rolled out in small and incremental changes
  • That deploying Agile in support of a holistic product experience is important
  • How exactly does Agile work?
  • How to get started with Agile implementation
  • How a new best practice HR model supports powerful performance

To access the report directly email enquiry@iqpc.com for a copy.

North American State of the Shared Services Market Report 2019

North American State of the Shared Services Market Report 2019

Access the North American State of the Shared Services Market Report 2019 to learn about the trends and opportunities the occurring in the industry. Review the data and analytics provided by the top shared services leaders for insights into Shared Services. To receive a copy via email, please email Geena.Monaco@iqpc.com

State of the Global Shared Services Market Report 2019

State of the Global Shared Services Market Report 2019

The past couple of years have shown a clear trend away from transactional, human-based work and towards knowledge-driven activity enabled by data and automation. Yet, and despite the anxiety unleashed by “robotics”, this has not translated to obvious job losses. Instead, SSOs are developing new competencies, leveraging Centers of Expertise, and taking on growth without adding headcount by expanding into new services and geographies. To receive a copy directly to your inbox email enquiry@iqpc.com.

This year's report is broken into five core areas that guide modern Shared Services:

  • Operating model
  • Strategy
  • Talent
  • Automation & the digital workforce
  • Future technology opportunities
  • And much more!
10 Ways Change Management is Supporting the Automation Agenda

10 Ways Change Management is Supporting the Automation Agenda

Automation is a buzzword in most industries now. However along with "automation" can come anxiety from employees about job loss and headcount. Having the respect and loyalty of your employees has always been important, but now it's more important than ever. It's key that management have the support of their employees before implementing their automation strategy. Grab the article to see the 10 ways that change management is supporting the automation agenda. If you'd like to receive the article directly, please email enquiry@iqpc.com. 

North America Shared Services 2020 Benchmarking Report

North America Shared Services 2020 Benchmarking Report

This interactive report outlines and analyzes the top benefits and emerging value-added services North American Shared Services provides to their enterprise. The report includes but is not limited to, top performing SSOs of 2019 and their metrics, new HR shared services metrics, and and new RPA metrics. To receive a copy directly to your inbox email enquiry@iqpc.com

Five Keys to Designing the Future Finance Model

Five Keys to Designing the Future Finance Model

Finance is evolving faster than ever. It's important to see how and where shared services can cut down costs and improve the productivity of your team. This report covers the new trends under the financial function including: Centers of Expertise (CoEs) to drive value-add services; Robotic Process Automation (RPA) as a replacement for human labor; a reassessment of outsourcing’s role and value; and new skills, roles, and recruitment tactics. Grab the report to find out how to add value to your financial center today. To receive a copy directly to your inbox please email enquiry@iqpc.com

Shared Services Powering Data, GBS and Digitization For Global Enterprise Success

Shared Services Powering Data, GBS and Digitization For Global Enterprise Success

Find out how organizations are preparing for the workforce of the future and anticipating labor requirements. This 22 page report will tell you what industry leaders are looking to improve in--terms of:

  • Productivity increase
  • Implementing intelligent automation solutions
  • Scope of expansion for their SSCs
  • What they're looking for from outsourcing providers
  • How data-ready their organization is 

To receive a copy directly in your inbox email enquiry@iqpc.com.  

What Defines a Winner in Creative Talent Management

What Defines a Winner in Creative Talent Management

Looking to expand your creative talent management in the next year? Learn from the best--find out how Mondelez International, first place winner for the SSON Impact Awards in Creative Talent Management, excelled in their industry. If you'd like to receive a copy directly in your inbox, email enquiry@iqpc.com

Embracing Discomfort: Why Allowing Yourself to Be Unsettled Makes You a Better Leader

Embracing Discomfort: Why Allowing Yourself to Be Unsettled Makes You a Better Leader

Disruption in business is inevitable, but embracing discomfort is a key part of bringing your team and organization to the next level. It's important to realize though that to be an important leader, working on the business is just as important as working in the business. Read how to allow yourself to be unsettled and to encourage your team to meet your 2020 goals! If you'd like to receive a copy directly in your inbox, email enquiry@iqpc.com

10 Tips To Fuel Career Opportunities For Effective Networking

10 Tips To Fuel Career Opportunities For Effective Networking

Looking to improve your networking? Currently looking for a job? Looking to establish genuine key connections in your industry? There's no denying that networking is a cornerstone in the modern business world. Read our top ten tips for effective networking, and how to maintain those relationships. If you'd like to receive a copy directly in your inbox, email enquiry@iqpc.com

SSON IA Global Market Report 2019 (H2)

SSON IA Global Market Report 2019 (H2)

Currently, we are living in the 6th wave of innovation. From utilizing water power and mechanization in the 1700s to digital networks and biotechnology in the 2000s--innovation has come a long way. As we enter the 2020s, technology and smart automation will take center stage. 

Figure out how to drive smart automation by: 

  • Automating decision-making during service orchestration
  • Implementing service initiation via unstructured requests
  • Leveraging communication between humans and machines
  • Extracting information from unstructured data

To receive a copy directly to your inbox email enquiry@iqpc.com

Why the Learning Culture Drives Business Success

Why the Learning Culture Drives Business Success

HR departments have been faced with a decision: increase agility and innovation among employees or become complacent. Creating a learning culture within your organization is not only beneficial for the different departments, but it also improves overall company culture and promotes a teamwork mentality among offices. How does one create a culture of agility an innovation? This report covers some of the top resources and methods that companies are using to develop an agile team. From technological innovations (simulations, mobile learning, and gamification) to investing in leadership development to outsourcing -- find out what tools your team needs to produce cutting creativity. To receive a copy directly to your inbox, email enquiry@iqpc.com. 

RPA Solutions For Start Ups with Roots Automation

RPA Solutions For Start Ups with Roots Automation

The world of RPA, OCM, and solutions are tricky to navigate for large enterprises, and even more so for startups. Roots Automation has partnered with Shared Services and Outsourcing Week to shed some light on what startups can do to integrate RPA solutions into their business model without large scale funding and resources. John Cottingim, COO and Co-Founder of Roots Automation discusses the importance of proper data security at any level and why pacing your enterprise is important. To get a copy of the video directly to your inbox email enquiry@iqpc.com
Keynote Interview: Peter Diamandis

Keynote Interview: Peter Diamandis

Keynote speaker Peter Diamandis, Founder and Executive Chairman of the XPRIZE Foundation, talks to Shared Services and Outsourcing Week about what he thinks big business is missing when they make strategic decisions, how AI is helping to startups to disrupt large scale enterprise, and what he thinks will transform business services in the next five years and how AI and machine learning fits into that future. Watch the interview to get a preview of what Diamandis will discuss onsite at Shared Services and Outsourcing Week this Orlando! To receive a copy directly in your inbox email enquiry@iqpc.com. 

5 Reasons GBS Adds Value to the Digital Enterprise

5 Reasons GBS Adds Value to the Digital Enterprise

The attractiveness of shared service centers today, in part comes from their ability to problem spot and pivot quickly. Never before has that been more apparent or important with the increased digitization of the workplace. GBS has access to the data, leaders, and resources that are able to support shared service centers and bring them to the next level. Read the thirteen page report to find out the top five reasons that GBS can add value to your digital enterprise. To receive a copy directly to your inbox email enquiry@iqpc.com. 

Fixing the Lines for Shared Services Transformation

Fixing the Lines for Shared Services Transformation

Read our case study from Infosys BPM and how they helped their clients move up the SSC maturity curve with the help of process standardization, consolidation, and automation. Find out the inefficiencies they helped eliminate and how Infosys helped their client save $40 million over the span of five years. Find out more about Infosys here. To receive a copy directly to your inbox email enquiry@iqpc.com. 

A Significant Difference with Shared Services

A Significant Difference with Shared Services

Grab the case study from Infosys BPM to learn how they helped their client, a conglomerate valued at over $2 billion, transform their digital transformation strategy, and upgrade their business using a shared services model. Find out more about infosys here. To receive a copy directly to your inbox email enquiry@iqpc.com. 

Myth vs. Reality of the Coronavirus: A Statistical Thinking Perspective

Myth vs. Reality of the Coronavirus: A Statistical Thinking Perspective

With Coronavirus spreading at a such rapid rate, measures such as social distancing and lifestyle changes are necessary -- but do they warrant hysteria? SSON released their article that breaks down the myths and realities of COVID-19. In the article you'll find: 

  • The real meaning of the word "rate"
  • A break down on the Coronavirus death rates 
  • Using the Decision Sciences to Aid in Determining the Best Course of Action for America

To receive a copy directly to your inbox email enquiry@iqpc.com.

COVID-19: Tip of the Iceberg for Tectonic Shifts in Shared Services Delivery?

COVID-19: Tip of the Iceberg for Tectonic Shifts in Shared Services Delivery?

At the front line, Shared Services leaders have a first hand look of the virus’s impact on modern business operations. How has the current global shutdown affected a business model that has been a champion of globalization? Read our report to find out: 

  • How to  gauge the impact of the virus on your center’s productivity
  • What your  major BCP challenges will be
  • COVID-19 and the impact on global service delivery operations
  • & more!

To receive a copy directly email enquiry@iqpc.com.

COVID-19 AND ITS IMPACT ON SHARED SERVICES DELIVERY MODELS

COVID-19 AND ITS IMPACT ON SHARED SERVICES DELIVERY MODELS

COVID-19 has swept its way across the globe, and the North America and LATAM regions were not spared. SSON recently conducted a survey to gauge what the effects the virus had on the shared services delivery model, what the current challenges are for SSCs, and more importantly -- how they're KPIs have been changed. Grab our report to find out: 

  • The timeline: when will we get back to normal? 
  • How are shared services changed, by process 
  • How are SSCs planning to "recalibrate?" 
  • & more

To receive a copy directly to your inbox email enquiry@iqpc.com.

How to Build a Next Generation Shared Services Delivery Model

How to Build a Next Generation Shared Services Delivery Model

The standardization of shared services models has increased the importance of advancing future shared services processes. This article reviews Bureau Veritas’s Mumbai-based Global SSC and how they take on the next generation of shared services delivery models. Download this article to learn more about the synergies and business intelligence that support a competitive advantage in shared services. To request a copy, email enquiry@iqpc.com