March 23 - 26, 2020
Rosen Shingle Creek, Orlando, FL

Our Past Speaker Faculty

Advisory Board


Debbie Ballard
Debbie Ballard
VP, Global Business Services
McDonald's
Robert (Bob) Cecil
Robert (Bob) Cecil
Partner
KPMG
Graham Russell
Graham Russell
Director BPO
WPP
Cindy Gallagher
Cindy Gallagher
CEO
LibertySource
Kapil Jain
Kapil Jain
SVP, Global Head of Sales and Enterprise Capability
Infosys BPM
Jay Desai
Jay Desai
Senior Director of Outsourcing CoE
AbbVie
Lee Coulter
Lee Coulter
CEO
Ascension Shared Services
Scott Manning
Scott Manning
Partner and Practice Lead
ScottMadden, Inc
Edward Hansen
Edward Hansen
Partner
Morgan Lewis
Deborah Kops
Deborah Kops
Founder
Sourcing Change

Keynotes


Cathy O’Dowd
Cathy O’Dowd
1st woman to climb Mt Everest from both sides
And author of Just For The Love Of It.
Bettina Warburg
Bettina Warburg
Blockchain Researcher, Entrepreneur and Educator
"How The Blockchain Will Radically Transform Enterprise Services"
Robert Richman
Robert Richman
Culture Architect and Customer Experience Expert
Co-Creator of Zappos Insights

Industry Keynotes


Rodney Bergman
Rodney Bergman
SVP Global Business Services
Celestica
Cathy Bilotta
Cathy Bilotta
Director, Strategic Initiatives, GBS
Raytheon
Benjamin Greenberg
Benjamin Greenberg
Director, Global Business Services
General Motors
Kamila Grembowicz
Kamila Grembowicz
SVP, Global Business Services
Adidas Group
VP Global Process Solutions
Global
Luxury Products Brand
Steven Jo
Steven Jo
COO, Transformation Office
Silicon Valley Bank
Ginelle Julien
Ginelle Julien
VP, Global Services Service Excellence and Experience
Johnson & Johnson
Grace Lao
Grace Lao
General Manager, Global Finance Operations
Microsoft
Suzanne Leopoldi-Nichols
Suzanne Leopoldi-Nichols
President of Global Business Services
UPS
Ryan Loy
Ryan Loy
Chief Information Officer
EBSCO
David Naismith
David Naismith
Senior Director, Strategy & Operations - Employee Services
Cisco
Tony Padilla
Tony Padilla
Director, Enterprise Services & Integration
The Boeing Company
John Standring
John Standring
SVP & GM Global Servicing Operations
American Express
Christof Fahr
Christof Fahr
VP & Program Lead
Siemens

Speakers


Yazdi Bagli
Yazdi Bagli
SVP, Global Business Services
Walmart
David Bedard
David Bedard
SVP, Finance Service Organization
New York Life
Kris Ahrend
Kris Ahrend
Head of US Legal Shared Services
Warner Music Group
James Alessandrini
James Alessandrini
Director of HR Analytics & Shared Services
Loews
Robert Bradford
Robert Bradford
SVP, GBS
Akzonobel
Juan Araya
Juan Araya
Senior Lead, CoE, LatAm
Uber
Douglas Becker
Douglas Becker
Director, HR Technology
Trinity Health
Lori Bondar
Lori Bondar
VP & Chief Accounting Officer
Avery Dennison
Sue Brauer
Sue Brauer
VP, Strategy & Transformation, Finance Operations
Pearson
Amy Burns
Amy Burns
VP, Six Sigma
McKesson
Todd Blevins
Todd Blevins
VP, Shared Services
UL
Erin Champlin
Erin Champlin
VP, Global Services & Enterprise Transformation
Johnson & Johnson
Deborah Murphy
Deborah Murphy
Continuous Improvement Executive
US Bank
Sue Danino
Sue Danino
VP, Finance
Hubbell Incorporated
Mark Davison
Mark Davison
Global Partner, Robotic Process and Cognitive Automation
ISG
Chris Miller
Chris Miller
Head of Robotics
John Hancock
Kristin Deegan
Kristin Deegan
VP, HR Shared Services and Technology
Cox Automotive Inc.
Nadia DeVilla
Nadia DeVilla
VP, Head of Digital Transformation & Business Development
Manulife
Sue Dempsey
Sue Dempsey
Senior Director, GBS Service Center Lead, KNA
Kellogg Company
Mark Etwaru
Mark Etwaru
Digital Transformation Leader
Estee Lauder
David Evangelista
David Evangelista
SVP & General Manager
McKesson
Julie Harbert
Julie Harbert
VP, Shared Services
Entergy
Chad Keenen
Chad Keenen
Director of Shared Services
Corning Incorporated
Marcia Moran
Marcia Moran
VP, Global Finance Shared Services
Mylan
Michael Konstas
Michael Konstas
VP, Finance Shared Services
American Express Global Travel Business
Manny Korakis
Manny Korakis
SVP, Corporate Controller and CAO
IQVIA Holdings
Qiana Levy
Qiana Levy
Head of Global Procurement/Strategic Sourcing
Learfield
Jeff Machols
Jeff Machols
VP, Head of Continuous Improvement
Voya
Dan Melchior
Dan Melchior
VP - Global Enablement: Process & Capabilities
McCormick
Yatima Kapil
Yatima Kapil
AVP, Digital Automation
MetLife
Charles Morgan
Charles Morgan
VP, Finance Shared Services
Aetna
Lisa Murphy
Lisa Murphy
VP, Global Shared Services
Whole Foods Market
Robert Phillips
Robert Phillips
AVP, Finance and Continuous Improvement
Canadian Tire Corporation
Pamela J. Wolfe
Pamela J. Wolfe
Chief, Enterprise Services Division NASA Shared Services Center
NASA
Sam Barani
Sam Barani
Head, Global Shared Services
Salesforce
Shadi Rezvan
Shadi Rezvan
Senior Manager Shared Services & Transformation
Twitter
Xavier Rodriguez
Xavier Rodriguez
Global Director, Finance Shared Business Services
Technicolor
Tony Saldanha
Tony Saldanha
Former VP IT & GBS
Procter & Gamble
Ken Somers
Ken Somers
VP & Head of Strategy and Governance - Enterprise Shared Services at
XL Catlin
John Sparks
John Sparks
Senior Director, Shared Services Operations
World Vision
John Transier
John Transier
SVP, Finance
Harland Clarke
Marianela Urgelles
Marianela Urgelles
Shared Service Center Director
Intel Corporation
Christian Yllescas
Christian Yllescas
Business Service Head for the Americas
LEDVANCE
Karla Younger
Karla Younger
VP, HR Shared Services
Coca-Cola Company
Cindy Hannafey
Cindy Hannafey
Managing Director
UHY Advisors
Amy Gallagher
Amy Gallagher
Managing Director
UHY Advisors
Brent LaRoche
Brent LaRoche
Principal, Operational Excellence, LSSMBB MBA
Agilify
Darin Munn
Darin Munn
Automation Implementation Lead
Agilify
Asheesh Mehra
Asheesh Mehra
CEO
Antworks
Brad DeMent
Brad DeMent
Partner
ScottMadden
Girish Ganesan
Girish Ganesan
Head of Talent
TD Bank America's Most Convenient Bank
Camila Murakawa
Camila Murakawa
Director of Shared Services
Anheuser-Busch
Craig Ackerman
Craig Ackerman
Global Head, RPA
Chazey Partners
Kane Peschl
Kane Peschl
Robotic Solutions Specialist
Redwood Solutions
Phil Searle
Phil Searle
Founder & CEO
Chazey Partners
Michael Shultz
Michael Shultz
Director of Finance Transformation
BlackLine
Tracy Colosimo
Tracy Colosimo
Director-Optimization Services
Gap Inc.
Jeff Segebarth
Jeff Segebarth
VP of Enterprise Sales
WorkFusion
Melissa Friedman
Melissa Friedman
Director HR Portal & Content
MGM Resorts International
James Simonian
James Simonian
VP Customer Success
HyperScience
Rogerio Hiramoto
Rogerio Hiramoto
LATAM HR SSC Head
Samsung
Cindy Pauls
Cindy Pauls
Director of Shared Services
Borden Dairy Company
Krishna Nacha
Krishna Nacha
Head of Global Business Services (BPO - FAO, KPO, Procurement, LPO)
Wipro Limited
Ana Rodgers
Ana Rodgers
Sr. Director Shared Services
Syniverse
Jose Ordinas Lewis
Jose Ordinas Lewis
Head Robotic Automation Center
Swiss Re
Joni Geurts
Joni Geurts
Accounts Payable Manager
JetBlue Airways
Fraser Kirk
Fraser Kirk
VP, Global HR Shared Services Programme
Brambles
Wayne Lewis
Wayne Lewis
Associate Director, Communications and Community Relations
Bristol-Myers Squibb
Mariesa Coughanour
Mariesa Coughanour
Senior Director for Intelligent Automation
Cognizant
Wade Burgess
Wade Burgess
EVP, Sales
Automation Anywhere
Douglas Ausnehmer
Douglas Ausnehmer
Director, Supplier Management Office
Abbott
Geoffrey Long
Geoffrey Long
VP, Global Shared Services
Laureate International Universities
Kirk Laughlin
Kirk Laughlin
Managing Director
Customer Experience Report/Nearshore Americas
Danny Thompson
Danny Thompson
SVP, Market and Product Strategy
Apex Analytix
Shivani Bhatia
Shivani Bhatia
Senior Director, Business Systems Transformation
McGraw-Hill Education
Sudan Anduze
Sudan Anduze
Senior Director of Operations Technology
Fannie Mae
Tom Nesteruk
Tom Nesteruk
VP, HR Shared Services
AdventHealth
Kenny Cheung
Kenny Cheung
Chief of Procurement
The World Bank Group
Barbara Hodge
Barbara Hodge
Principal Analyst & Global Digital Content Editor
SSON
Prashant Kelker
Prashant Kelker
Partner & Lead for NA
ISG
Vicki Phelan
Vicki Phelan
Managing Director, Shared Services and Outsourcing Advisory
KPMG
Syazana Lim
Syazana Lim
Data Research Analyst
SSON Analytics
Kari Lamont
Kari Lamont
Senior Director, Central Capabilities
McCormick & Company
Anita Karlsson-Dion
Anita Karlsson-Dion
VP, Cognitive Processes
IBM
Ryan Cutright
Ryan Cutright
RVP, Enterprise Sales
Tradeshift
Mandy Richards
Mandy Richards
Director of Continuous Improvement
BBA Aviation
Allen Bloch
Allen Bloch
Regional Account Executive
SAP Concur
Gerard Dache
Gerard Dache
President
Government Blockchain Association
Cindy Pekrul
Cindy Pekrul
SVP and Deputy Controller
Turner Broadcasting, Inc.
Ryan Cutright
Ryan Cutright
VP, Enterprise Sales
Tradeshift
Jackie Peters
Jackie Peters
General Accounting Design, Process & Systems Manager
HP
Kay Flynn
Kay Flynn
VP, Enterprise Capabilities
Eli Lilly
Trey Robinson
Trey Robinson
Partner
ScottMadden
Kim Davenport
Kim Davenport
Partner
ScottMadden
Honorio Padrón
Honorio Padrón
Partner
Scott Madden
Courtney Jackson
Courtney Jackson
Partner
ScottMadden
Jerred Crosby
Jerred Crosby
Partner
ScottMadden
Trish Ferris
Trish Ferris
Partner
ScottMadden
Brad DeMent
Brad DeMent
Partner
ScottMadden
Ramona Estes
Ramona Estes
Change and Training Manager
Genuine Parts Company
Bill Hemmerly
Bill Hemmerly
RPA Lead
Darden Restaurants
Matt Parsons
Matt Parsons
Enterprise RPA Practice Director
Blue Prism
Reggie Twigg
Reggie Twigg
Director of Product Marketing
ABBYY
Susanna Metzler
Susanna Metzler
Manager, Finance Transformation
Blackline
Clemmie Malley
Clemmie Malley
Enterprise Automation COE Lead
NEXTEra Energy
Daniel Davidson
Daniel Davidson
VP of Finance Shared Services
Equifax
Caroline Jecko-Parkes
Caroline Jecko-Parkes
Former VP, Global HR Shared Services
United Technologies
Viral Chhaya
Viral Chhaya
Director - Global Business Solutions
General Motors
Dr. Venkat Dwarakanathan
Dr. Venkat Dwarakanathan
Chief Technology Officer
AntWorks
Michael Frankel
Michael Frankel
Executive Director and Head of GBS
Independent
Jennifer Suarez Jankes
Jennifer Suarez Jankes
Director and Associate General Counsel
Citi Tampa
Tema Mueller
Tema Mueller
Vice President Sales-Leading Digital Transformation
UiPath
Kalyan Pentakota
Kalyan Pentakota
Director Process Excellence - Consumer Lending and Protect Experiences
USAA
Rolando Alvarez
Rolando Alvarez
Global Business Services Latin America Leader
Kimberly-Clark
Kelvin Lovely
Kelvin Lovely
Senior HR Advisory Solution Consultant
ServiceNow
Darcy Dangler
Darcy Dangler
Managing Director
KPMG
Teri Robinson
Teri Robinson
Managing Director
KPMG
Nicolas Heldmann
Nicolas Heldmann
SVP, Digital Business Services
OpenText
Alicia Kuhn
Alicia Kuhn
Shared Services & Outsourcing Advisory
KPMG
Treye Elzenga
Treye Elzenga
Director, Employee Service Center
Albertsons
SL Sasee Reka
SL Sasee Reka
Head - Learning and Development Manufacturing & Consulting
Infosys Limited
Daniel Cruceana
Daniel Cruceana
Head of Shared Services US
Embraer
Rochelle Hood
Rochelle Hood
PMP, Global Head of Customer Analytics and Research
SSON
Donn Vanderploeg
Donn Vanderploeg
Vice President, NA
IBM Procurement Services
Andrew Jankowski
Andrew Jankowski
Executive Partner, IBM Services, Global Talent & Transformation Practice
IBM
Deep Ghumman
Deep Ghumman
Principal, Advisory Services
EY
Alex-Paul Manders
Alex-Paul Manders
Blockchain Services & Thought Leader, Global
ISG (Information Services Group)
Jamie Thomas
Jamie Thomas
Senior Robotics Solution Specialist
Redwood
Jason Yamamoto
Jason Yamamoto
Automation Lead, Finance Data Services
MGM Resorts
Brendan Staveley
Brendan Staveley
VP of Sales - West
Automation Anywhere
Billy L. Williams Jr.
Billy L. Williams Jr.
Chief Technology Officer
Direct Commerce
Paul Van Hee
Paul Van Hee
Business Continuity Planning Director
Government of Manitoba
Matias Olmedo
Matias Olmedo
Shared Services and Corporate Accounting Global Director
Altisource
Jeff Springer
Jeff Springer
Manager, Procure to Pay Initiatives
Ascension Ministry Service Center
Burton Buffaloe
Burton Buffaloe
Blockchain Tribe Leader, Office of CIO, Finance & Supply Chain
IBM
Scott Furlong
Scott Furlong
Partner
Information Services Group (ISG)
Kim Cuyler
Kim Cuyler
Principal, Advisory Services
EY
Steve Hall
Steve Hall
Sr. Director - Talent Management Analytics and Solutions
Marriott International
Madhukar Tata
Madhukar Tata
Strategic Business Practice Head, Business Transformation Services
Infosys BPM
Aaron Veach
Aaron Veach
Sr. Robotic Solution Specialist
Redwood Software Inc.
Michael Heilman
Michael Heilman
Senior Manager
UHY Advisors
Brian Hawkins
Brian Hawkins
Senior Manager
UHY Advisors
Linette Ruess
Linette Ruess
VP, HR Operations
US Acute Care Solutions
Roger Eason
Roger Eason
Director
Americas at Kryon
Patrick Clancy
Patrick Clancy
Sales Manager
Softomotive
Mike Fedele
Mike Fedele
VP & General Manager
Mitsui & Co.
Laura Bates
Laura Bates
Managing Director
Mitsui & Co.

SSON Impact Awards Entertainment


Dave Coulier
Dave Coulier
Actor
Stand-Up Comedian, Impressionist and Television Personality; Best Known for "Full House"