Barbara Hodge

Global Editor and Industry Analyst Shared Services and Outsourcing Network (SSON)

Workshop Day Block A: Thursday, August 27, 2020

Thursday, August 27th, 2020

4:00 PM SSON's Top 20: Johnson & Johnson & Kimberly-Clark Share Benchmarking Secrets

Meet two executives from SSON Analytics' Top 20 Most Admired SSO Benchmarking Study. They will compare benchmarks, performance drivers, and strategies to drive continuous improvement and address shifts in priorities as a result of the global pandemic.

During this panel discussion, attendees will:

  • Gain insight into some of SSON Analytics' top benchmark metrics
  • Hear how top companies are prioritizing metrics for long-term value
  • Learn how metrics drive continuous improvement

Barbara Hodge, Global Editor & Principal Analyst, SSON Analytics

Ted Banker, Director, North American Global Business Services, KCC

Barbara Dondarski, VP, Service Excellence, Johnson & Johnson

Main Conference Day One: August 31, 2020

Monday, August 31st, 2020

Check out the incredible speaker line-up to see who will be joining Barbara.

Download The Latest Agenda