March 23 - 26, 2020
Rosen Shingle Creek, Orlando, FL
Charles Morgan, VP, Finance Shared Services at Aetna
Aetna Logo

Charles Morgan


VP, Finance Shared Services
Aetna

Workshops & Master Classes Day One: Tuesday, March 12th, 2019

Tuesday, March 12th, 2019


2:00 PM FIRESIDE CHAT INTERVIEW: Robotic Process Automation State-of-the-Union: Where We Are and Where We Are Heading

RPA is now mainstream - by 2021 the market will reach $2.9 billion dollars. This does not mean that every organization has scaled RPA fully or that some have even started on their journey towards RPA implementation. However, what it does signify, is that there are plenty of lessons learned and numerous burning questions. What is the provider community doing to keep up with demand? How are they scaling up? How are they building in AI components into current offerings and how will this impact SSOs who are down the path with RPA? What does their innovation roadmap look like? How does it differentiate from a BPO? Acquisitions and IPO - how will they keep up with new demand and maintain a level of customer service? What are the innovative RPA org. models being developed within SSOs? This fireside chat will explore the biggest successes and the largest lessons learned from RPA implantation and what the future holds for our industry.

3:10 PM Panel: Stairway to Success: From Buy-In to Launch of Shared Services in 18 Months or Less

Time, resources and benefits will be at the core of a leader’s decision to launch a SSO, because one must be able to connect the dots across the organization. What needs to prioritized to ‘make the sale’ in order to avoid failure to launch is essential.

In this session, participants will:
• Examine strategies for roll-out, creating value-add services, and creating better controls through multiple business units
• Explore strategies for implementation across function and regions
• Outline ways to build basic road maps, change management practices, savings plans, risk management plans, agility practices, and processes to achieve an SSO within 18 months

Check out the incredible speaker line-up to see who will be joining Charles.

Download The Latest Agenda