VP Customer Success
Day Two: Wednesday, March 13th, 2019
Wednesday, March 13th, 2019
Are your services meeting or surpassing a customer's expectations? How do you know? Understanding and meeting the needs of customers is key to moving beyond the basics of service and expanding services - whether they are growth or investment related.
In this session, participants will:
- Examine case studies of organizations that are using in-app, postservice or email surveys
- Evaluate how you can use Net Promoter Scores to evaluate satisfaction
- Identify additional strategies for proactively interacting with your customers, humanizing your brand and showing you value a customer centric approach